Extended Stay America Employee Reviews | Glassdoor

Extended Stay America Reviews

Updated March 28, 2017
454 reviews

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Full-time Part-time

2.5
Star Star Star Star Star
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Approve of CEO
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Gerry Lopez
77 Ratings

454 Employee Reviews

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Pros
  • After 6 months you receive 7 free nights at company hotels (in 32 reviews)

  • 7 free nights a year, can get to work with some good people (in 20 reviews)

Cons
  • work/life balance lacking, turnover rate too high (in 19 reviews)

  • Upper management is unrealistic (in 40 reviews)

More Pros and Cons

  1. "Amazing place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Approves of CEO

    I have been working at Extended Stay America full-time (More than a year)

    Pros

    This is an amazing company to work for. There is so much room for advancement and support

    Cons

    We can always use more time in the day


  2. "A job is a job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Extended Stay America full-time (More than 5 years)

    Pros

    - Meeting new people everyday.
    - Cool management (If you're lucky)
    - Relaxed work enviornment, except for busy days; but that's normal
    - The Perks of working in a Hotel

    Cons

    - Employee burnout
    - Corporate BS espionage
    - Be careful the company that you keep (Rats, snakes, and spies oh my!).
    - Employee morale is low due to weak leadership @ corporate level
    - If they don't like you they'll find a way to get rid of you.
    - The potential of becoming a lifer is high b/c this place can lull you to sleep and suck you in.

    Advice to Management

    Transperancy without being see through.


  3. "Casual friendly atmosphere good management team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Laundry Attendant Night Clerk in Phoenix, AZ
    Former Employee - Laundry Attendant Night Clerk in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Extended Stay America full-time (More than a year)

    Pros

    Lots of friendly visitors. Security quick response small great location rooms reasonable prices.

    Cons

    One person staff at night to secure premises before security night shift managers were big turnaround covering shifts was impossible and no supervisor close by when called

    Advice to Management

    Get to know staff and staff needs timeoff training or climbing positions higher levels


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  5. "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Extended Stay America part-time

    Pros

    Customers are like a family

    Cons

    Lunch break wasn't really a break because you were the only one there.
    Management
    Duties didn't allow for any real break time


  6. "My experience at extended stay is rather misfornate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative in Memphis, TN
    Current Employee - Guest Service Representative in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Extended Stay America full-time (More than a year)

    Pros

    Very flexible especially if you are in school or going to school. Also, the associate discounts and PT benefits are appreciative. The ability to have growth is definitely accessible

    Cons

    Under staffed, low budget, under paid, low raises, lack in supply budget and quality. Low budget guest accomodations, low budget vendors, NL should have 2 associates the entire shift , shifts need to be shifted. Overtime is extremely difficult to get approved, maintenance is a joke position

    Advice to Management

    Work and friends should never mix. Always expect and contribute the absolute best, be an example to your employees, never encourage any handbook violations. Always be professional in every aspect. Leave all negativity outside of the work place, own up to your mistakes.


  7. "Good company overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Representative
    Current Employee - Guest Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Extended Stay America full-time (More than a year)

    Pros

    As a full time employee you get great health benefits and paid vacation. My manager has always been very willing to work around my school schedule.

    Cons

    Understaffied hotel, low raises, small staff making it difficult to switch shifts. Sometimes deal with rude people but that's all customer service.

    Advice to Management

    Really take your GSRs word for what's going on. District managers should be involved, mine personally was at my property at least once a week making us #4 in the country.


  8. "Relaxed management but not enough staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk
    Current Employee - Front Desk
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Extended Stay America full-time (Less than a year)

    Pros

    Relaxed management, okay benefits, decent pay, free stays

    Cons

    Bad with requested time off, underemployed

    Advice to Management

    I've never heard from anyone higher up than my general manager.


  9. "Team Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some Co workers are great to work with.

    Cons

    management needs to support their staff better


  10. "Front desk"

    Star Star Star Star Star
    Current Employee - Front Desk Agent in Arlington, TX
    Current Employee - Front Desk Agent in Arlington, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Extended Stay America part-time (Less than a year)

    Pros

    I hated the way i was treated

    Cons

    I got racially disrespected and no one did anything

    Advice to Management

    Get better management.


  11. "This place is a joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Driver, Gsr, Night Time Laundry in Merrillville, IN
    Former Employee - Driver, Gsr, Night Time Laundry in Merrillville, IN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Extended Stay America part-time (More than a year)

    Pros

    None some of the other coworkers are nice.

    Cons

    Training is week
    Low pay
    Bad/lazy management.

    Advice to Management

    Learn the jobs, and train better. How can you train people if management can't even do it themselves.



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