I have been working at Extendicare full-time (More than 5 years)
Excellent facility support. Good career opportunities.
Has not embraced social media as a marketing platform.
I have been working at Extendicare full-time (More than 8 years)
The residents are wonderful and there are a lot of caring people who get the job done at the facility level.
No yearly reviews. Raises eliminated for over two years to the working individuals because of managements failure to balance budgets. Facility is greatly understaffed and turn over is horrendous. Hard working individuals are at times unappreciated and micromanaged, sometimes expected to pick up the slack for those who do not do their jobs instead of holding these slackers accountable for their shortcomings. Too much emphasis on seniority instead of skill and hard work. Management consults employees for advice but then does nothing with the advice they seek or turns suggestions into something negative instead of being enlightened by it.
Advice to Management
Give yearly reviews. This will help employees to keep up the consistency of their strong skills and set goals to improve on skills they may not even realize need polished.
Give deserving individuals raises based on merit. Instead of waiting for the union to mandate such benefits in a contract. A good employee should not be receiving the same amount as a person who does not do their jobs to the best of their abilities. By the way, 15 cents for a first installment of a .75 raise after two years is an insult to all employees no matter what the useless union mandates.
Corporate needs to listen to the individuals who are actually doing the jobs, not just pretend to listen. What is the point of giving "anonymous" surveys (I was asked why I did not complete mine, hmm?) if you are not applying these results?
Be more proactive instead of reactive. It is easier to do things correctly instead of fixing a problem after it happens. Dig a little deeper to figure out why there is such a large turn over.
Promote more from within (this has gotten better) You maybe overlooking talent that you have in your own house instead of hiring from outside the facility. This form of benefit is also great for moral.
Have a little more respect for your employees. This does not mean that you need to pat everyone on the back everyday. However if an employee is already working as hard as they can to take care of the residents adding more tasks to their workload and expecting these tasks to be done in less hours per day is not effective use of your labor. This is especially significant in the support staff; these individuals are here to take care of residents, not employees. If support staff is responsible for cleaning up after or preparing extra food items for the rest of the staff, then time needs to be better balanced or budgeted in these departments. This will enable tasks to be completed without sacrificing quality of service to our residents.
Remember that residents come first! They are our customers and without them we will all be out of a job.
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