Extra Space Reviews | Glassdoor

Extra Space Reviews

Updated May 26, 2018
735 reviews

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4.0
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Extra Space CEO Joe Margolis
Joe Margolis
202 Ratings

735 Employee Reviews

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Pros
  • Great benefits, great work life balance (in 67 reviews)

  • Great schedule, great team and great work environment (in 34 reviews)

Cons
  • Every district manager I had there played favrets and expedited less from other stores it should be the same expectations for everyone (in 25 reviews)

  • Upper management very uncaring about employees (in 25 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "A large, high-performing company that feels small."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space full-time (More than 3 years)

    Pros

    The company HQ has a great culture. In a lot of ways it feels a little more like a small company because you can get to know everyone in your department pretty easily. I've had regular opportunities to interact with executives.

    We hear from our executive team formally every quarter and have opportunities to interact with them fairly regularly. It's great to be able to hear the vision for the company and to be able to buy in to the direction we're going.

    The company invests a lot in their people, culture, and creating a great environment to work in. We have a newly remodeled workspace in a great location away from a lot of the congestion of the valley.

    Cons

    Culture varies a bit depending on department. That seems pretty normal though.

    Advice to Management

    Keep on doing what you're doing. I love the direction we're going. I love that feedback is actively sought after, listened to, and acted on.


  2. Helpful (1)

    "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Extra Space full-time

    Pros

    Life Balance compared to other retail envirement

    Cons

    Humm. Maybe pay. But its a trade off

    Advice to Management

    I read all the info here. I Have been in Retail for many years. I have seen it all. The hours are great compared to other jobs. Just know if you are committed Extra Storage is committed to you. No one wants to flip burgers all their life.

  3. Helpful (2)

    "Great as long as you don't work in Treasury Dept."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Extra Space full-time

    Pros

    The Executive leadership is top notch. Most departments were well-run and worked well with others. The office space is nice and modern. The best quality while I was there was that everyone was approachable.

    Cons

    Treasury dept is poorly run. Stay away from that group. The good competent employees are disparaged while the incompetent workers are rewarded. This has been a problem for about 13 years. Solely attributed to bad management.

    Advice to Management

    Treasury/Risk department has issues. Seriously, get it together and clean up that dept. Hot mess.


  4. "I love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Beaverton, OR
    Current Employee - Assistant Store Manager in Beaverton, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space (Less than a year)

    Pros

    The company is wonderful. Strong growing leader in a multibillion dollar industry, very flexible time, reimbursement for travel and a great hourly rate that makes you feel valued.

    Cons

    Messy units, disrespectful tenants and the maintenance. The only downsides come from clientele and not the company. Luckily you have a strong team to help you survive.


  5. "Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Midvale, UT
    Current Employee - Customer Service Associate in Midvale, UT
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space full-time (More than a year)

    Pros

    Casual environment. Small center. Friendly management team. Great recognition.

    Cons

    Strict dress code policy. Strict call out/being late policy. Slightly understaffed, so it's busy. Management can be very hypocritical.

    Advice to Management

    I enjoy my job role, but management has made me not feel welcome anymore.


  6. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space full-time

    Pros

    Great benefits, great work life balance. The job is fantastic really. Great mix of outside work and office/administrative work.

    Cons

    Lot of pressure to hit certain sales metrics. That's anywhere though really. They push us very hard for insurance sales.

    Advice to Management

    Keep on doing the great work. Back off a little on the insurance requirements.


  7. "It’s a great work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Team Leader in Indianapolis, IN
    Current Employee - District Team Leader in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space full-time (More than 5 years)

    Pros

    Corporate Company with family atmosphere. Great benefit package, Paid time off, awesome management and leadership team. Co workers are awesome. Meeting new people and not micro managed. I really enjoy a fact that corporate asks for our feed back and actually listens to any suggestions and ideas we have.

    Cons

    With the 5 years being part of the ESS Team I haven’t came across one con towards this company. If I would have to pick something i would like to see memorial and labor day added as a paid off holiday. But that is really a suggestion. Not a con

    Advice to Management

    Keep making ESS a great place to work.

  8. "Company overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Extra Space full-time

    Pros

    Benefits, knowledge, leader in the industry

    Cons

    They will pick middle management off if you make more than the zoned salary.


  9. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space full-time (More than a year)

    Pros

    Decent Manet for what the job is.

    Cons

    Don’t drink the cool aid.


  10. Helpful (5)

    "Love it here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in West Palm Beach, FL
    Current Employee - Store Manager in West Palm Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extra Space full-time (More than 8 years)

    Pros

    Great schedule, great team and great work environment! Unlike some other reviews I know there are plenty of ways to move up. You just have to work for it and not expect it to be handed to you like most people think now days.

    Cons

    Sometimes coverage is an issue but if you Do your job effectively it doesn't affect you as much.

    Advice to Management

    Keep it up and maybe give a few extra hours to each site to help with busier sites.


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