Extreme Reach Reviews | Glassdoor

Extreme Reach Reviews

Updated July 16, 2017
82 reviews

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2.9
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John Roland
40 Ratings

82 Employee Reviews

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Pros
  • Intermitent work from home during business hours was tolerated (in 4 reviews)

  • Mostly good people to work with (in 6 reviews)

Cons
  • There is no room for advancement (in 6 reviews)

  • Upper management, primarily run by sales people, are only interested in lining their own pockets (in 4 reviews)

More Pros and Cons

  1. "Great Company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extreme Reach full-time (More than 5 years)

    Pros

    ER offers a great work from home policy as well as great benefits. They offer a number of online classes to keep you up to date on technology and services in all areas of the business.

    Cons

    Job descriptions/ Job titles are not available, which makes it difficult to know who is available for when you need assistance. Since there are a number of different products and services we offer it would be easier to identify people for support when needed.


  2. Helpful (3)

    "Worst Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Los Angeles, CA
    Current Employee - Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Extreme Reach full-time (More than 5 years)

    Pros

    Insurance benefits somewhat inexpensive for employees. Good location for local commuters.

    Cons

    You cannot trust the company as an employee, or as a customer. I have been with the company before it went through multiple mergers & acquisitions. Upper management, primarily run by sales people, are only interested in lining their own pockets. Middle and upper sales staff take credit for what the regular employees do daily, without ever giving credit to them. Raises are rare and minimal. Clients are constantly unhappy because the company (sales people) over-sell our products and services, and leave the daily workers to deal with disappointed and angry clients. Then the sales people blame the daily workers, who are doing their best under impossible circumstances. Daily workers keep hoping things will get better (as promised) but they never get better. All staff is treated like dirt, with long hours of unpaid overtime, always being afraid of being laid off. Company repeatedly lays off (fires) excellent and experienced employees with good client relations, replacing them with several green and inexperienced workers. Many clients want to move their business, even though it takes a while to extract their accounts and move them. We all know "the end"is coming, that the company is poised to be sold, then we'll all be out of a job. Almost everyone in middle-management has their resume ready and looking for work.

    Advice to Management

    Treat your long-term employees better, try to retain them if you want to retain business. You are getting a bad reputation as being a terrible place to work. Clients are very unhappy.

  3. "Asset Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shipping and Receiving Supervisor in Chicago, IL
    Former Employee - Shipping and Receiving Supervisor in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Extreme Reach full-time (More than 5 years)

    Pros

    Great company to work for

    Cons

    None to my knowledge as of now

    Advice to Management

    None


  4. Helpful (2)

    "Not for social people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Extreme Reach full-time (More than a year)

    Pros

    The money was good... interview and hiring process was very smooth, even though it told 2 months

    Cons

    Micro management, scared of new tech

    Advice to Management

    Nothing anymore


  5. "Fantastic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Needham, MA
    Current Employee - Software Engineer in Needham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Extreme Reach full-time (More than a year)

    Pros

    Flat management, always an open door to speak with management or upper leadership regarding your role in the company and the companies direction. Flexible work hours including a work from home policy. Amazing benefits.

    Cons

    None. Getting to the twenty word minimum requirement for this section. Word word word word word word word word word word

    Advice to Management

    Keep up the great work


  6. "Call Center Technician tier 2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Technician in Roswell, GA
    Former Employee - Call Center Technician in Roswell, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Extreme Reach full-time (More than 8 years)

    Pros

    Room for advancement in company career wise

    Cons

    Grant employees some flexibility and autonomy.

    Advice to Management

    Keep up the good work


  7. Helpful (3)

    "Great until they let 25% of the workforce go."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Media Asset Representative in Los Angeles, CA
    Former Employee - Media Asset Representative in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Extreme Reach full-time (More than 5 years)

    Pros

    PTO benefits and some coworkers were cool. The work was fairly easy the clients were great to work with.

    Cons

    Management was always micro managing and some were backstabbing others to get ahead.

    Advice to Management

    Listen to your little people.

  8. Helpful (4)

    "Don't Work Here-You'll Regret It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Los Angeles, CA
    Current Employee - Project Manager in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Extreme Reach full-time (More than 5 years)

    Pros

    Low employee contribution for family health insurance makes it one of the best for benefits.

    Cons

    I've watched long-time devoted employees get "laid off" because they are older. Company has sales force that promises services they cannot deliver, then they blame the lower-echelon employees. Sales people don't get let go, too much in-breeding, but the hard workers who cannot fulfill the promises are "laid off". "Lay Off" masked as being fired so they can hire 3:1 inexpensive, younger, and inexperienced workers. No loyalty to those who built the business--they are replaced and forgotten.

    Advice to Management

    Consider re-hiring some of the former staffers, those who were such good workers and team players. We could use some of that experience, and our clients will LOVE having them back to provide services.


  9. Helpful (2)

    "Bad experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance in Irving, TX
    Former Employee - Quality Assurance in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Extreme Reach full-time (Less than a year)

    Pros

    The people outside of management were great. Great office and location.

    Cons

    You're just a warm body filling a seat

    Advice to Management

    The way you treat your employees is not great. Your business will suffer due top this if you do not start seeing them add people instead of warm bodies.


  10. Helpful (4)

    "Truthful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Order Processor in New York, NY
    Former Employee - Order Processor in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Extreme Reach (More than 3 years)

    Pros

    Profit sharing. Decent pay. Web-based proprietary platform. Mostly good people to work with. Continual required education on industry and their platform.

    Cons

    The requirement of coming into the office every day for a fully web-based company. They laid off their entire nationwide Order Processing department for cost savings after purchasing a competitor. Nepotism. Not much room for advancement.


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