Eyemart Express Employee Reviews | Glassdoor

Eyemart Express Reviews

Updated February 16, 2017
91 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Doug Barnes Jr
2 Ratings

91 Employee Reviews

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Pros
  • Free glasses yearly for employees and good discounts for family, even for extended family (in 6 reviews)

  • I take pleasure knowing my finsh product (making a pair of glasses), my final result will be great for someone to see the world around them better (in 3 reviews)

Cons
  • Upper management doesn't stand by their team members (in 13 reviews)

  • Long Hours, Little compensation (in 8 reviews)

More Pros and Cons

  1. "Retail Opitian"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician in Oklahoma City, OK
    Current Employee - Optician in Oklahoma City, OK
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Eyemart Express full-time (More than a year)

    Pros

    Helps Learn sales and customer service skills

    Cons

    Bad management top to bottom. Waits to long to promote within company. Always short staffed.

    Advice to Management

    Promote people alot faster who deserve to move up the company


  2. "Full-time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Eyemart Express full-time (Less than a year)

    Pros

    Great crew and helpful management when starting out if you work the sales floor. Opportunity to male a good living wage.

    Cons

    Sometimes stressful learning process. If you are initially going to work the sales floor it's kind of like being "thrown into the fire" but you learn but hands on experience and shadowing other experienced coworkers.

    Advice to Management

    Just patience with new coworkers but I'm lucky I think I ended up at a great location.


  3. Helpful (1)

    "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Dispensing Optician in Columbus, GA
    Current Employee - Licensed Dispensing Optician in Columbus, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eyemart Express full-time (Less than a year)

    Pros

    Attitudes of the employees are good. Reasons for attitudes comes from upper management giving encouragement and help with anything you ask. Unlike other companies I have worked with always wanting to know "what would you have done differently." Eyemart encourages what we have done first and then the employees I work with WANT to do their every best.

    Cons

    Haven't quiet figured that out yet.

    Advice to Management

    Keep encouraging your employees. Lead by example.


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  5. "Optician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greenville, SC
    Former Employee - Anonymous Employee in Greenville, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Eyemart Express full-time (Less than a year)

    Pros

    No pros available at this time. There are no advantages for working at Eyemart Express. No not one advantage. The experience is unforgettable to say the least.

    Cons

    Lack of professsionalism all around especially upper management. Managers promote rivalry and conflict, instead of team work and friendly competition.

    Advice to Management

    Do your job. Encourage staff members. Treat business as such, not like a sorority or fraternity. Do not take situations personally.

    The general manager should develop and trust management team to guide employees. Leave feelings at home encourage your team instead of discouraging them.

     Do not participate in gossip or start rumors, not only is it unprofessional, it's immature as well. The company, employees, contractors, and customers expect more out of you.


  6. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook

    I have been working at Eyemart Express full-time

    Pros

    Free glasses .great team. Clean and friendly Co workers

    Cons

    Poor pay. The uniforms remind me of Walmart

    Advice to Management

    Take care of your team


  7. "Optician/Retail Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician
    Current Employee - Optician
    Recommends
    Neutral Outlook

    I have been working at Eyemart Express part-time (More than a year)

    Pros

    Starting pay is now $9 an hour, at least for part time being an optician.

    Open 9-7 on weekdays, 9-5 on Saturdays, and closed Sundays and major holidays.

    Not a hard job, just a lot to remember and you have do well at handling customers.

    Cons

    Just like any customer service job, you're going to have the really rude and loud ones trying to get their way.

    Although starting pay is $9 an hour, when I had started it was $8 and had not had a raise in the 2 years I had been there, even though I came into work everyday and worked full time during school breaks. Home office, or HQ, was very unwilling to give me any sort of raise for awhile so this was not due to the General Manager.

    Not many people hired while I was there stayed with this business for longer than maybe 4-8 months


  8. "Great for moving up--Bad for recognition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Eyemart Express part-time

    Pros

    There's always enough work to go around

    Cons

    There's too much work to go around

    Advice to Management

    Keep the employees in the loop about new changes.


  9. Helpful (5)

    "Management sucks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician
    Current Employee - Optician
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Eyemart Express full-time (More than 3 years)

    Pros

    Coworkers are amazing. They make it worth it. "Free" glasses every year. Discounts on glasses for family and extended family. Sad to say, that's all there is.

    Cons

    Rude general manager. No respect for workers. Unfair treatment. More duties with not enough pay. Hiring people with no experience and having to train them knowing they'll leave the job in a month or less. Long hours, ugly uniforms.

    Advice to Management

    Take management classes. Learn to treat your employees with respect. Don't take advantage of your position. If your employees have to take 30 minute lunches, then you have to do the same. Don't leave for 2 hours or more. If you can't handle the position, don't take the responsibility.


  10. "Optician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician in Greenville, SC
    Current Employee - Optician in Greenville, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eyemart Express full-time (Less than a year)

    Pros

    Optical personnel and doctor's office are extremely professional and work well together. Upper management, lab techs and employees work well together as well as individuals and genuinely bring out the best in each other.

     Dr. Haas is brilliant, cordial, and reliable.

    Cons

    Pay is decent. Compensation could be higher. No shortcomings. Every business has its challenges. However, those challenges will be handled accordingly.

    Advice to Management

    Keep doing what you're doing. This is how business is handled. The General Manager, Lab Manager, and Doctor's office Manager all lead by example. Other chains should follow suit.


  11. Helpful (1)

    "Unorganized, Lack of Ethics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Eyemart Express full-time (Less than a year)

    Pros

    Clean, new stores. First impressions, looks good....

    Cons

    Major disfunction with staffing, communication with upper management, lack of maturity that other optical chains have mastered over more years of experience. STAY AWAY and don't believe the first impression.

    Advice to Management

    Don't open new stores in depressed areas and expect big returns from your under paid and under trained staff.



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