Eyemart Express Reviews | Glassdoor

Eyemart Express Reviews

Updated October 13, 2017
113 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Doug Barnes Jr
16 Ratings

113 Employee Reviews

Sort: PopularRatingDate

Pros
  • The Job is fairly easy and offers free glasses and exams to employees once a year (in 7 reviews)

  • I take pleasure knowing my finsh product (making a pair of glasses), my final result will be great for someone to see the world around them better (in 3 reviews)

Cons
  • Not much upper management involvement (in 15 reviews)

  • Long Hours, Little compensation (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work and learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optician
    Former Employee - Optician
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Eyemart Express full-time (Less than a year)

    Pros

    Great hours with consistent pay raises. Good support if you want to further your education in the industry

    Cons

    High turn over/constant change over when it comes to store managers and district managers is confusing for store level associates. No significant pay raise for added responsibility like becoming a key carrier

    Sometimes it can take a toll on your heart because people who can't afford glasses or an eye exam really need them, and even with eyemart's special prices it can be hard to deal with.

    Advice to Management

    Spend time with your employees, especially those who have been with the company the longest so they can give you a true and realistic view of the store, employees, and patients.


  2. "Laboratory Manager"

    StarStarStarStarStar
    Former Employee - Lab Manager in Columbia, SC
    Former Employee - Lab Manager in Columbia, SC

    I worked at Eyemart Express full-time (More than a year)

    Pros

    Decent Pay, load not too bad for pay

    Cons

    Micro Management nightmare, techs and sales staff under paid

  3. "CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eyemart Express full-time (More than 5 years)

    Pros

    Not much to say here

    Cons

    The culture that was so strong for so many years has been completely destroyed. One built on family...Dr Barnes built an amazing culture. Interestingly enough his son takes over and within two years it is unrecognizable. Doug Jr. just wow!


  4. "Optician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician in Oklahoma City, OK
    Current Employee - Optician in Oklahoma City, OK

    I have been working at Eyemart Express full-time (Less than a year)

    Pros

    Nice customers, nice co workers, great store manager

    Cons

    Working every Saturday and evenings

    Advice to Management

    Rotate Saturday off

    Eyemart Express Response

    Sep 14, 2017 – HR Business Partner

    We appreciate your feedback! One of the best things about Eyemart Express is the people you get the pleasure of working with. We have a lot of great people working with us, and we get to serve some... More


  5. "Not a Great Place to Work Long Term."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Eyemart Express part-time (More than a year)

    Pros

    If you're a sales associate, you are treated like gold. Anyone that is a student of optometry, good place to get work and customer experience.

    Cons

    Licensed opticians are underpaid. HO does not understand how to deal with situations professionally. Will always side with customers, even if they are in the wrong. Undermines good managers and gives them heavy work loads. Has unfairly written up managers and opticians. Customers can harass employees and get away with it.

    Advice to Management

    Need to hold customers more accountable for their actions and stop writing up employees unfairly without hearing both sides of the story. Know when to take action and when not to. Heavy punishment over minor incidents is unacceptable.


  6. "lead tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lab Technician in Round Rock, TX
    Former Employee - Lab Technician in Round Rock, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Eyemart Express full-time (More than 3 years)

    Pros

    Co-workers were great , fast paced,

    Cons

    Management never responded to issues or grievances.

    Advice to Management

    Respect your employees, talk to them not at them


  7. "Great place for sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optician in Beaumont, TX
    Current Employee - Optician in Beaumont, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Eyemart Express (More than 3 years)

    Pros

    Learning a lot about glasses and how they work. being able to use problem solving skills goes a long way to help you out so unless you don't have those skills, this would be a con.

    Cons

    Plenty of rude customers (that's everywhere tho right!?)

    Advice to Management

    More raises

    Eyemart Express Response

    Aug 21, 2017 – HR Business Partner

    Thank you for this feedback! We work in a unique industry where all our associates learn a specialized trade they can take with them through life, so we constantly aim to provide new learning and... More

  8. "Lab"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Angelo, TX
    Former Employee - Anonymous Employee in San Angelo, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eyemart Express part-time (More than a year)

    Pros

    It's a job, and decent training

    Cons

    Managers can be aggressive,

    Advice to Management

    Be more gentle to your employees. Treat them with kids gloves. Pay more!

    Eyemart Express Response

    Aug 24, 2017 – HR Business Partner

    Thank you for providing your insight and advice. We do expect our Managers to treat everyone, whether an associate or a customer, with respect, and this is something we will continue to instill with... More


  9. "A good stepping stone job. Work for a year and move on."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optician in Austin, TX
    Former Employee - Optician in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eyemart Express full-time (More than 3 years)

    Pros

    Not very many. Decent health insurance that costs a lot. Sundays off are nice

    Cons

    The customers are terrible. You attract a certain level of business for having the prices Eyemart offers. Management is terrible. District managers are rarely seen. When they are they ask about issues, make you feel heard and never do anything to correct the issues, except for throw you under the bus. I worked here for 3 years. I was leaving because I was offered a better job and I barely got paid for any PTo or vacation. On your 2 year your 2 nd week of vacation is basically borrowed from a bank. You can take it, but if you leave you dont get paid for it . Even though you have worked more than 2 years. Training is a joke. I was left my second day to defend myself, while my "manager" sat in his office doing nothing.

    Advice to Management

    Listen to what your employees are telling you. If they have complaints about management. Dont brush it off. Dont tell the manager well, so and so said this about you. Most managers will turn right around and make your day terrible , and it makes the employees not want to tell you anything ever.

    Eyemart Express Response

    Aug 24, 2017 – HR Business Partner

    We’re sorry to hear you had a bad experience during your time with Eyemart. Our PTO program is competitive with other retailers, and if you provide a two-weeks’ notice, we pay out any unused PTO at... More


  10. "Wonderful company, wonderful management, wonderful coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Apprentice Dispensing Optician in Niles, OH
    Current Employee - Apprentice Dispensing Optician in Niles, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eyemart Express full-time (Less than a year)

    Pros

    Pay is great, hours are good, you get holidays & Sundays off, they have little quizzes that help you learn about the company, and reward you for answering correctly, and your hard work is rewarded

    Cons

    I honestly can't think of any cons, not for my store at least.

    Advice to Management

    Keep doing what you're doing!

    Eyemart Express Response

    Aug 4, 2017 – HR Business Partner

    Thank you for your feedback and the kind words! The pay is in your hands since your incentives are not capped, and the hours here at Eyemart really are great - especially compared to other retailers... More


Showing 113 of 113 reviews
Reset Filters