Eyemart Express Reviews | Glassdoor

Eyemart Express Reviews

Updated February 6, 2019
139 reviews

Filter

Filter


2.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Michael Bender
4 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Decent pay for management (not regular associates) but still below other optical competitor pay" (in 4 reviews)

  • "company provides a very steady work schedule" (in 3 reviews)

Cons
  • "Not much upper management involvement" (in 17 reviews)

  • "High turn over/constant change over when it comes to store managers and district managers is confusing for store level associates" (in 4 reviews)

More Pros and Cons

  1. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lab Manager in Liberty, MO
    Current Employee - Lab Manager in Liberty, MO
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Eyemart Express full-time (More than a year)

    Pros

    I've had nothing but great experience with the company
     They have had my back when it counted and hard work pays off, they promote from with in!

    Cons

    Do cut hours if business is slow


  2. "Great Conpany"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Eyemart Express full-time (More than a year)

    Pros

    District Management very supportive
    Pretty big company, but small company feel

    Cons

    Not the highest pay
    Retail environment/ not as professional as private optical

  3. "Pushed to push"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Eyemart Express full-time

    Pros

    Has the potential to make good money because of the incentives. Can win in monthly money drawings. Has insurance perks

    Cons

    They force you to push sales on people. Struck dress code. Customers treat you poorly. Higher management is terrible

    Advice to Management

    Chill out and try to be more relatable . Respect our position as well.


  4. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager
    Current Employee - General Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Eyemart Express full-time (More than 5 years)

    Pros

    Important work and feel good about what you do. Can have a positive in-store atmosphere with the right team. Decent pay for management (not regular associates) but still below other optical competitor pay.

    Cons

    #1 Con: Lower pay than competitors - SIGNIFICANTLY for associates, moderately for General Managers. We work harder, faster, and at a much higher volume yet get paid less... makes it hard to keep good employees. Constant shuffle of district management makes it hard to establish routine when each boss has different priorities. The public worsens each year which makes customer satisfaction goals hard to attain. Preach (and do) whatever is necessary to make customers happy but don’t treat their front-line employees with the same value, respect, and appreciation = high turn over rates = disgruntled customers. This is an important industry and not something that just anyone could do. It is hard and demanding and this company would retain a lot of great front line employees if they would soon recognize that.

    Advice to Management

    Stop coddling upper management and allowing them to do as they please when they please and learn to appreciate (and properly pay) your front-line staff that actually takes in every single penny going into your all’s pockets.


  5. Helpful (1)

    "Prepare to Plateau"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Madison, WI
    Former Employee - Retail Sales Associate in Madison, WI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Eyemart Express full-time (More than a year)

    Pros

    Commission is available. Benefits offered. Stable hours.

    Cons

    Low pay. Frequently understaffed. No check and balance. Store opens late frequently.

    Advice to Management

    GMs need to be present when store is open and open store in time. Often times, issues are not addressed or taken care of at store-level but there is blow back for going to higher ups despite “open-door policy”. Employees who have been with company for three or more years reporting $0.33 accumulative raise. No way or where to take issues with in store management to a higher level creating a poisonous environment. Dr’s we work with are awesome.

    Eyemart Express Response

    Jan 11, 2019 – HR Business Partner

    We appreciate your feedback and the information you have provided. We do expect all associates respect and appreciate the open-door policy, and we’re sorry to hear about your experience while working... More


  6. "fast pace and ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    fast pace, nice customers. ok starting position

    Cons

    no/very little training, coworkers were not helpful.

    Eyemart Express Response

    Nov 19, 2018 – HR Business Partner

    Thank you for your feedback! Our customers are awesome and we are thrilled when associates take this role with Eyemart as an opportunity to start a new career path in optics. On the topic of... More


  7. "Horrible job, micromanagement sucks."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optician in Tulsa, OK
    Former Employee - Optician in Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eyemart Express full-time (Less than a year)

    Pros

    None it really wasn't a great place to work.

    Cons

    Everything under the sun, horrible company.

    Advice to Management

    Stop worrying about how much money every employee is bringing in and treat your employees better.

    Eyemart Express Response

    Oct 15, 2018 – HR Business Partner

    Thank you for providing your insight and experience. We value our team members and wanted to make sure they are both respected and heard. We are an open-door employer and encourage all associates to... More

  8. "Dont bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eyemart Express full-time

    Pros

    Cant think of any just a sad place .

    Cons

    Made promises but manager never keeps. Not a career. Just a job nothing to gain.

    Advice to Management

    Get new ones.

    Eyemart Express Response

    Oct 15, 2018 – HR Business Partner

    Thank you for providing your insight and experience. We do expect our Managers to be the leaders and role models within each of our stores, and this is something we will continue to instill within... More


  9. "Lab tech/ Optician Apprentice"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Lab Technician in Greensboro, NC
    Former Employee - Lab Technician in Greensboro, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Eyemart Express full-time (More than 3 years)

    Pros

    PTO that you accumulate.
    Sunday’s off.

    Cons

    Bad management that lies to make themselves look better during situations that occur. Toxic environment with drama and gossip. Micromanaging but doesn’t train. Expect you to work hard but won’t pay you hardly anything. Raise once a year and if it’s a good review maybe lucky to get $.25. Considered a training facility but refuse to train apprentices or give wrong info to apprentices. WORST PLACE TO WORK FOR!!!
     Only speaking for the Greensboro,NC store!

    Advice to Management

    Need to learn how to manage PERIOD!
    Worst attitude ever witnessed!
    Stop gossiping about your employees to other employees and making it about you. Lead by example. Quit having favorites and giving them extra treatment when you have employees who work hard that are overlooked and you treat them terribly all because you don’t like them. You’re an Optician who encourages newcomers to enroll in the optician program but then refuse to train or tell them to resort to the book when an apprenticeship is 50/50 on job and school work!!

    Eyemart Express Response

    Oct 15, 2018 – HR Business Partner

    Thank you for providing your insight and experience. We value our team members and wanted to make sure they are both respected and heard. We are an open-door employer and encourage all associates to... More


  10. "pass on working there"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Eyemart Express full-time (More than 3 years)

    Pros

    no thank you. not available

    Cons

    low pay, asking for a Saturday off is a sin, lack of advancement

    Advice to Management

    pay your people

    Eyemart Express Response

    Sep 10, 2018 – HR Business Partner

    Thank you for providing your feedback. We are always looking at our compensation and incentive plans to make sure our associates have opportunities to increase their earnings. We also have a solid... More