Eze Software Reviews | Glassdoor

Eze Software Reviews

Updated December 3, 2017
236 reviews

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3.1
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Eze Software CEO Jeffrey Shoreman
Jeffrey Shoreman
36 Ratings

236 Employee Reviews

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Pros
  • Good Employee Welfare - Work life balance, Health Month, Healthy refreshments etc (in 16 reviews)

  • Great place to start a career in financial markets and technology (in 10 reviews)

Cons
  • Struggle to maintain work/life balance (in 31 reviews)

  • long hours, not the best work/life balance (in 24 reviews)

More Pros and Cons

  1. Helpful (7)

    "Facing Strong (Self-Inflicted) Headwinds"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service
    Former Employee - Client Service
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eze Software full-time (More than 3 years)

    Pros

    You work with a lot of great people at Eze, but more and more of them are leaving.
    All of my direct managers were fantastic and truly cared about my growth and success.

    Cons

    Over the last year or two Eze has rapidly declined. Just take a look at the rating trend on this site; that is no coincidence. A complete overhaul of the service model was undertaken about 2 years ago, and the company is still reeling from it. It made sense for the company to make changes for long term scalability, but the plan was incomplete and the employees and clients suffered for it. Growing pains are to be expected for such a significant change, but upper management's refusal to own up to the mistakes eroded employee morale and trust. On top of that, there have been several compensation structure changes, each billed as a positive only to result in lower than expected salaries/raises. Unsurprisingly, this has led to an extremely high attrition rate, especially in the client service group. The CEO, who a year ago boasted Eze would become the Apple/Google/Amazon of FinTech, now accepts well over 20% attrition rate as in line with industry standards. The people used to be the best part about Eze, but with more and more quality employees leaving each month, employee morale is at an all-time low. On top of this, they have yet to adjust hiring rates to compensate. Teams are understaffed and underpaid, and it is starting to hurt clients. It is inexplicable for a company that prides itself on client service is allowing this to happen. The only question is if it is due to gross incompetence or complete indifference.

    Advice to Management

    Listen to your employees. Be honest and upfront about the struggles the company is facing. The same tired excuses of market conditions and "strong headwinds" are getting stale and laughable. It is past the point of just offering up goals; people need to see a plan in action for the issues we are facing if you actually care about reducing attrition. And please, for the love of god, do not insult us with "but your experience at Eze is more valuable than any salary" excuse. No one will ever be completely happy with their salary, but based on everything that has happened with compensation over the years and the current attrition rate, you know they are legitimate complaints that are causing the company to lose top performers.


  2. "Want to be Challenged and Respected, this is a Great Place to Be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eze Software full-time (More than 8 years)

    Pros

    Having worked at Eze for close to 10 years and witnessed the growth on multiple levels I have found Eze to be the most fair and rewarding places that I have worked thus far in my career. It is an organization that truly looks out for its employees both on a professional and personal basis. Eze hires highly talented people from all walks of life and is great at maximizing everyone’s potential. Eze seeks out the opinions of its employees and puts good ideas to work. Having had tremendous growth and success in a market place that presents some extreme challenges, is a true testament that Eze has built a business and a brand that is here to last.

    Cons

    Like any organization that grows via investment and acquisition Eze is very fast moving and does implement change where change is due. For some this does not fit the mold for what they are looking for from their employer. You need to be up for challenges and open to change but also not afraid to voice your opinion. If you sit back and don’t contribute proactively you will get passed by.

    Advice to Management

    Keep modernizing, keep challenging the employees that consistently show interest in the organization. Keep seeking feedback and hit the negativity straight on. Keep being transparent so everyone knows exactly where we stand. Hire more and hire faster.

  3. Helpful (5)

    "Good people, bad management. Going downhill fast."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Eze Software full-time (More than a year)

    Pros

    The people and culture used to be top notch, but many talented people are leaving.

    The pay and benefits are decent, and you gain a lot of resume-worthy experience. A good first job, if only to show you exactly what you don't want in an employer.

    Cons

    For all they preach about work-life balance, its a very specific community. If you don't "drink the kool aid," so to speak, you're not welcomed in. The hours are pretty long to cover the trading day and conflict resolution time, averaging around a 10 hour work day. More often than not, days are slow and the action is at the beginning and the end.

    Eze is outsourcing a lot of jobs to India because the labor is cheaper. As a result, the onus is on the US employees to educate the employees in India, which is extremely inefficient over a 12 hour time difference. It also chips away at employee morale, since apparently anyone's job could be sent overseas anytime.

    Promotion criteria is more tenure-based than merit-based, which is 1) arbitrary and 2) discourages people from working hard. Outside hires with no industry experience are valued much higher than current employees, despite the fact that business knowledge is half the job.

    Advice to Management

    Listen to your employees, treat them with respect, and be transparent.


  4. "Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Eze Software full-time

    Pros

    Management and your teammates care
    A lot to learn, fast moving

    Cons

    A lot of change which is difficult for many to handle

    Advice to Management

    Listen to your people. Although the reviews on glass door are intense, it is because the people care. It is rare to see passionate posts from current employees. Do not stop listening.


  5. "Moving in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Eze Software full-time

    Pros

    Great people and a good opportunity, although the hedge fund market is under stress

    Cons

    A lot of changes, mostly for the best. But still struggling to absorb all of the changes.

    Advice to Management

    Continue to adapt to market place and technology changes.


  6. Helpful (15)

    "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services in Boston, MA
    Current Employee - Client Services in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Eze Software full-time (More than 3 years)

    Pros

    -The people are great, friendly, and helpful. People are always willing to lend a hand and help out, with the exception of a few bad apples. However, this is slow changing as Eze is losing experienced talent, making those left behind feel more stressed and not having enough time to be helpful.

    -Snacks, beer, and the occasional catered lunch. Holiday party each year and other company/team outings.

    -If you are someone that does well without needing much direction, this is the place for you. Not too rigid of a structure in terms of getting work accomplished, although this is changing for the worse (will expand cons section).

    -Direct managers usually have your back (but this dissipates as you go up the chain. Also, there are some terrible lower level managers that should not be managing people).

    Cons

    Things are going downhill fast, to put it candidly. The new service model that they have implemented to try and "better service" their "valued" clients just does not work, and the executives are too embarrassed/scared of TPG (holding co.) to revert back to some version of the old model. They are all in on it for a multitude of reasons (some very clear like trying to push for an IPO and set up the company to scale, other reasons much less clear and seemingly nefarious).

    Walls have been built up around teams and everything has become about "process and SLA'S", e.g. lots of politics and in-fighting about which teams should own what work. As a result, things get dropped or missed for weeks due to the poor handoffs between teams and teams arguing about who should do the work. This is mainly a result of all teams being strapped for resources and constantly losing senior and experienced people due to worse and worse compensation packages being rolled out.

    In terms of the service model, eze went from having dedicated consultant or support teams that handled subsets of clients or products, which meant that eze's clients got to know their eze representatives well and trust them. When TPG acquired Eze from ConvergEx, they set a plan in motion to overhaul this entire model into a new model where teams are split out across project-work teams (Engagement, Product Management) and day-to-day support teams (Solutions, Product Solutions).

    Shifting away from this has led clients to inherently distrust eze as they have no formed bonds with the people they work. When millions of dollars are on the line, I don't blame them. They are often calling into the desk and getting someone who graduated less than 2 years ago, is not well-versed in finance, does not know their account (or personalities), and most likely is not up-to-speed about ongoing projects/recent history on the account/etc. It is also not fair to the employees, because as mentioned above, this puts them at a severe handicap to try and support clients in such a way.

    The Engagement and Project teams also have it tough, as they are constrained for resources and time. Whereas in the old consulting model, consultants and project managers would be familiar with clients and know how to work around their customizations, they now have to perform things such as Upgrades that require a lot of manual work checking a lengthy list of items.

    The executive teams is almost completely different than it was 3-5 years ago. The last CEO didn't work out so they gave him a cushy board job where he gets paid to do seemingly nothing (all while not being able to give reasonable raises to their hardest workers). Most of the executives seem to be out for themselves at this point which is only further exacerbating the problem. At the very least, those execs left who want to help Eze are either 1) new to the company and have not jumped ship yet or 2) do not have enough power to stem the tide.

    Here is the kicker - all the internal feedback states the above, and all of reviews on glassdoor call these things out- so what does HR and executive team do? Before, most people got promotions or raises at their end of year reviews (January) and mid year reviews (June). Now they pushed it back to April and November, while the reviews stay at the same time. In the short term, this is just a dirty tactic to give eze more time to get revenue up before they have to pay employees more money, e.g. make their revenue reporting look better. In the long term, this makes it less transparent for employees to understand when they could potentially receive raises and promotions, and only servers to benefit the company. The best part was that they sold it to employees like this is something they asked for - and honestly, it was like a slap to the face of the people who work hard and toil away working 60 hour work weeks and dealing with a disgruntled client-base.

    Almost all employee i know of are thinking of leaving or have left already, the exception being the newest 22 year old employees who are in the first 6 months - one year of employment outside of school. Some managers even tell their employees that "Sure, things are tough, but you're going to run into the same problems elsewhere." What happened to Eze being one of the best places to work? Why is Eze okay with being the industry standard, instead of setting the industry standard?

    There is a serious, pervasive, and endemic issue at eze that is being completely ignored, and it is unclear why.

    Advice to Management

    -First, you need to be clear with your employees, own your mistakes, and stick up for them and stick up for Eze. TPG bought Eze because it was an attractive company and was growing well. They tried to change too much and should have just let Eze continue doing it's thing. They need to realize that and the Execs need to be the ones to tell them that.

    -Stop cutting pay increases and pushing back promotions. Recognize your hard workers and reward them, lest you want them to leave Eze, further straining the hard workers who are trying to stick this out and 'save' Eze.

    -Roll back the service model to the old model, in some fashion. The new model just does not work - plain and simple. It has its benefits but it has much more faults. The pros of the new models should be incorporated into the old model's strengths, and a new model can come of that.

    -Read glassdoor reviews, listen to employee feedback, and do something about it. This is the most important point. There is a lot of feedback out there but there usually is no action or the action is not enough. Things need to change, and stop beating around the bush - do what needs to be done.


  7. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at Eze Software full-time

    Pros

    Snacks. Work from home sometimes.

    Cons

    Management, Training, Work life balance,

    Advice to Management

    Work with recruitment to make sure you are hiring the correct people. Train them better

  8. Helpful (5)

    "Not the best company if you want to build a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Eze Software full-time (Less than a year)

    Pros

    -Great colleagues (although everyone is leaving now)

    Cons

    -Extremly incompetent management
    -Staff are overworked
    -Little to no training given to new starters
    -No one cares about your career /progression. You are made to feel like a work horse most of the time
    - Unprofessional management
    -Extremly disorganised
    -Poor moral (that management is doing nothing about)


  9. Helpful (5)

    "not fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Eze Software full-time

    Pros

    i worked for 1 day

    Cons

    hired for MEAN stack. forced to work on .net

    Advice to Management

    be honest


  10. "Good"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Eze Software full-time

    Pros

    Good work culture
    management is good
    good projects

    Cons

    no laptop
    takes time to travel
    no transportation facility


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