F.N.B. (PA) Teller Reviews | Glassdoor

F.N.B. (PA) Teller Reviews

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Teller

3.2
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Approve of CEO
F.N.B. (PA) President; CEO, First National Bank Vincent J. (Vince) Delie Jr.
Vincent J. (Vince) Delie Jr.
3 Ratings

Employee Reviews

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Pros
  • FNB is a rapidly growing company that still has a small bank feel (in 4 reviews)

  • great team to work with everyday (in 3 reviews)

Cons
  • Work life balance is unheard of (in 3 reviews)

  • Retail branch staffing is very limited, which impacts customer service and the ability to reach sales goals (in 3 reviews)

More Pros and Cons

  1. "Overall, a good Pittsburgh-based company to grow with!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Head Teller in Pittsburgh, PA
    Current Employee - Customer Service Representative/Head Teller in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at F.N.B. (PA) full-time (More than a year)

    Pros

    Banking hours are good, just wish we'd start at 8:30 or 9am and close at 4pm like other branches. Bank holidays are a nice bonus. Decent benefits (Health insurance could be better or have more options!) and job perks like transportation reimbursement. Paid hotel & mileage for training in Hermitage. Training could be a bit more thorough rather than learning how to use the teller system in just five days, but adequate enough to know what you're doing. Great support system of in-branch team members and other neighboring branches to help with complicated issues. Pay to start could be a bit higher with guaranteed raises at 6 months and a year. Good team dynamic (at least at my branch) where we all try to help one another. Branch manager has almost too much on his plate but otherwise is a great boss. Steady growth into other areas.

    Cons

    Branch managers have way too much to do. Yes they're paid salary but it's hard to ask for help when you know they are already dealing with so much. Starting pay could be higher with raises at 6 months and 1 year (then annually) and with promotions. You learn a lot of information in the first few months and it's difficult to keep it straight. CSR/Head Tellers need more thorough training so they know the best and most efficient way to balance both line and platform responsibilities without sacrificing service. Leads should at least be warm and not repeating the same people you called just last month. Pay those on the line a living wage - and hire more tellers to adequately cover for lunches & vacations and when the head teller can't be on the line. When you say you're going to remodel a branch, please give branch employees a realistic timeline. Give line employees more opportunities for management & higher up positions (not stuck in branch) Listen to employees ideas on how to best deliver customer service without sacrificing sales and positive leads. Please offer something other than high-deductible insurance plans... Consider offering UPMC insurance in conjunction with Highmark and third option.

    Advice to Management

    Show branch employees that they are important. They are the face of the bank, and the people customers build rapport with. Give raises and give them often to those employees who actively work to grow the bank with referrals and listening to the needs of the customers in front of them. Less cold calling and more legitimate leads. Don't keep adding the same people to call every month... they'll let us know when they're interested. Allow more advancement opportunities to retail side employees. Overall, I am happy that I am a customer turned employee. Keep employees happy!


  2. Helpful (4)

    "Teller 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Pittsburgh, PA
    Former Employee - Teller in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Hours, holidays off and off ever Sunday

    Cons

    All 20/30 year olds run the branches, and like to run around leaving you and one other part time Teller alone for hours. Hard to get full time

    Advice to Management

    Older people need to make money too


  3. Helpful (4)

    "Downhill Slide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bank Teller in Pittsburgh, PA
    Former Employee - Bank Teller in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at F.N.B. (PA) full-time (More than a year)

    Pros

    Develop your resourcefulness and meet some great people. You will learn to multitask, and you'll see how strong you can be. You will probably not be paid for it, but you can take on many responsibilities.

    Cons

    Company seems to be shifting to the pay-less/require-more mentality where you're pushed to your limits for a sub standard salary. State of barely controlled chaos with little communication, obsolete equipment and resources, and no continuity between branches.

    Advice to Management

    Take a hard look at the reality of your retail branches before you acquire yet another bank. There is a glaring difference between what things look like on paper, and the actuality of your situation. While you're throwing away your community banking approach to compete with the big dogs, you're unknowingly driving away good customers and employees. Be careful what you wish for.


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  5. Helpful (2)

    "Teller II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller II in Erie, PA
    Current Employee - Teller II in Erie, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at F.N.B. (PA) part-time (More than a year)

    Pros

    It's a great place to learn new things and expand your banking knowledge. I feel like most co workers are more than happy to help you along the way.

    Cons

    Like most places there are the normal office politics. Being a teller can be a stressful and fast pased job.


  6. Helpful (4)

    "High Stress, and could never make a living on the pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Floating Bank Teller in State College, PA
    Former Employee - Floating Bank Teller in State College, PA
    Doesn't Recommend
    Positive Outlook

    I worked at F.N.B. (PA) full-time (Less than a year)

    Pros

    Good people, good onboarding program, hours are nice because closed on Sunday and holidays.

    Cons

    High Stress/Low Pay environment. Little room for error.


  7. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Greensburg, PA
    Current Employee - Teller in Greensburg, PA
    Recommends
    Positive Outlook

    I have been working at F.N.B. (PA) full-time (Less than a year)

    Pros

    Great opportunities, Great Work Environments, Laid back atmosphere, Growing company

    Cons

    Mundane Training, not the greatest pay rates

    Advice to Management

    Pay rates increase


  8. "Fair Employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Youngstown, OH
    Current Employee - Teller in Youngstown, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at F.N.B. (PA) part-time (More than a year)

    Pros

    -Not to demanding
    -If you do your job you will be fine

    Cons

    -Some management can be overbearing
    -Pay is not substantial
    -Customers can be a pain
    -Can be a petty work environment


  9. "Part-Time Teller Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller III
    Former Employee - Teller III
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at F.N.B. (PA) part-time

    Pros

    One of the big reason I liked working for FNB was the hours were very flexible. There might be occasional Saturday hours they expect people to work, but it isn't often. The work enviroment was very relaxed, and it was a very low stress job. There is lots of room for growth within the company, as I have seen Tellers climb the ranks and become regional managers for several branches.

    Cons

    You end up having to deal with a lot more crazy people than you would expect. I thought most customers would be calm and composed in the bank, but I had many occasions over the years where people cussed me out, or we had to call the police on people for being ridiculous.

    Advice to Management

    I wish the managers were more knowledgeable of the teller line. This differed from store to store, where some would do more than was asked of them, and some would have almost no idea how to do any of the teller operations.


  10. Helpful (1)

    "I guess it's a good job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Teller
    Current Employee - Bank Teller

    I have been working at F.N.B. (PA) part-time (More than a year)

    Pros

    Pay, Benefits, Work-Life Balance, Good budgets. Hours are petty good if you don't mind working a Saturday

    Cons

    Upper management seems aloof, systems for processing transactions and even looking up balances goes down at least once a month, which makes for a really bad day.

    Advice to Management

    It seems like the organization is really inefficient. You can find yourself getting referred from one department, to another department, and then they tell you to call you the department you originally called or you wind up just being told to make a decision yourself for something.


  11. Helpful (2)

    "Love/Hate relationship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head Teller in Pandaraveli (Sri Lanka)
    Former Employee - Head Teller in Pandaraveli (Sri Lanka)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at F.N.B. (PA) full-time (More than 5 years)

    Pros

    Absolutely loved my job. Clean working atmosphere. I Loved making customers have a happy experience. Worked very hard and I was proud of myself and my work place. Earned awards like plastic trinkets, never higher pay though. I knew the job inside and out. FNB should've noticed my productivity as they would praise the Pittsburg area. Good training and use of technology. My branch was the busiest in my area. Never went without 1 customer in Lobby. Constantly busy. I hung in during a bank transfer and stayed over 6 years. Good experience.

    Cons

    Lack of staff! Sometimes only 2 in very busy branch with customer lines out the door! Hard to take a bathroom break! Expected to stay after closing to make sales calls. Long hard days! Only are permitted 37.5 hrs per week. Anything over that is "held" until following pay. So a full timer may need to work a few 3 hour days to make less hrs to stay under 37.5. Pay periods are the 15th & 30th of the month. Any bonuses I had seen were before taxes & never amounted to much. I asked many times to be better compensated. sometimes I got 10 more cents an hr but yet insurance kept going up. Insurance was high. Before quitting I asked for $1.00 raise. I was turned down. I left. Last pay money was held for some crazy sounded made up issue. My replacement had 1 year experience and made $1.15 more than what I left with after my 7 years experience there. I know, she told me. 3 months later, she quit. I would've stayed!

    Advice to Management

    Pay attention to good employees, reward them. They make you. Don't expect someone who struggles to pay their bills at home to multitask without compensation. Look into good hard working employees who do their job with 110% but need a second job just to get by as a single mom. And please don't expect that mom to stay after to make required sales calls at $10.00 an hour! No sir. Stop hiring "children" out of school/college with no experience for jobs that well seasoned employees can do with one eye closed.
    Another pet peeve- have upper bank staff introduce themselves to tellers as they enter a branch! Don't just walk in and expect to be known and look down upon staff but yet expect that staff to get YOU customer referrals! Make your own sales calls! You Answer the phone with a customer complaining in one ear while waiting on a line of people, cashing/depositing their checks, trying to make a sale, with containers of cash hidden out of view to be verified before you get to the vault all while its after 3 pm & you haven't had time or the staffing for lunch. And get paid so little you can't make a car payment AND buy school clothes in the same month.