FARFETCH Customer Service Reviews

Pros

Amazing management, great coworkers, highly recommend

Cons

None, this is a great place to work

Pros

The perks at Farfetch are amazing! Even working in CS, we got 30% off most if not all FF items, 50% on Browns Fashion (excl. bottega, ysl, and others who were 30%). There is a $50/month wellness pay which means they pay for you to do something like get a manicure, go to the gym, etc. You get your bday off (you can choose any day within that 1 week period ish), there is health care and dental after 3 months, and a gift card after 3 months). The training is the best part and the trainer is 10/10 - their whole vibe is great when you start together with lots of other people (from it to top management it was great!). They do lots of team bonding and there is alcohol served in their offices on some fridays, sometimes there’s free lunch (I would say it was maybe 2 x month?) and they have an amazing location.

Cons

Micromanagement is insane here. Your whole day is laid out (which is okay) but changes from day to day. You never get the same hours as before and your 10-minute breaks are planned. If you have to step away from your desk for a minute you have to send an emoji in the slack to let people know, you get points based on how often you answer the phone/your efficiency - not how well you treat customers. Have an accommodation you need? You’ll likely be waiting on approval for a long time and you won’t get anything accommodated in the meantime. If you don’t adhere to your schedule and plan for the day 100% perfect - be prepared to explain that to your supervisor and the adherence management team.

Pros

There was a good atmosphere there

Cons

Having to deal with certain customer daily

Pros

training and development is solid and thorough.

Cons

The downside is that the company doesn't offer a wireless stipend for wfh.

Pros

management truly goes above and beyond to make advisors lives easier sense of community constant training to keep day to day functions fresh

Cons

bad pay poor customer interactions

Pros

Family atmosphere Great office with perks Bonuses based on performance Team bonding activities Monthly Wellness stipends/reimbursements Staff discounts

Cons

Poor tools and resources Complicated processes and procedures Lack of communication amongst management and higher ups Frequent changes that complicated the work of the advisors without advisor focus or insight Workload and expectations were way high, felt like i was doing three departments job and mine.

Pros

Great benefits, beautiful offices and fun perks

Cons

Little to no room for growth

Pros

Everyone was really nice, management was always very helpful.

Cons

The customers are terrible, entitled and mostly ridiculous. Customers are a headache that no one needs. Being clocked every second of your day. 1minute on your break too long you would have a slack or a phone call saying you should be back on the clock.

Pros

Great Benefits, Supportive staff, Nice office

Cons

The amount of work doesn’t match the pay

Pros

great company, excellent values, minimum work drama, company perks, individuality is welcomed

Cons

The downside of working in this department is the terrible customers you have to assist. I never in my life have been spoken to like I was in this position. I am called the B word by a customer or two or three every other day and this is coming from someone with a high customer satisfaction score. When you have a bad customer, you don't just get off the phone with them and be done. You will more than likely be stuck with that customer for 1-2 weeks. You cannot just get up and use the restroom either, you get two 15 min breaks in your day to do so. If this company had a better clientele, customer service would be so much easier. You are literally better off working at a fast food restaurant, you will get paid more and you can use the restroom. No one deserves to be cursed out everyday by rude customers. No one deserves to be cursed out because you cannot give them a promo code or free shipping, this will be your day to day. The only thing you will be doing is talking to customer's on the phone, there is no variety in this position. I worked retail and this is the worst job I ever had.