FARFETCH Customer Service Reviews
Updated May 5, 2023
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Technical Account Manager
Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?
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- Current Employee★★★★★
Great work placeJul 9, 2021 - Customer Service Representative in New York, NYRecommendCEO ApprovalBusiness Outlook
Amazing management, great coworkers, highly recommend
None, this is a great place to work
Thanks for your brilliant feedback. Let's keep building our world class company, together!
- Former Employee★★★★★
Great Perks, but be prepared to time your bathroom breaks!Feb 26, 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness Outlook
The perks at Farfetch are amazing! Even working in CS, we got 30% off most if not all FF items, 50% on Browns Fashion (excl. bottega, ysl, and others who were 30%). There is a $50/month wellness pay which means they pay for you to do something like get a manicure, go to the gym, etc. You get your bday off (you can choose any day within that 1 week period ish), there is health care and dental after 3 months, and a gift card after 3 months). The training is the best part and the trainer is 10/10 - their whole vibe is great when you start together with lots of other people (from it to top management it was great!). They do lots of team bonding and there is alcohol served in their offices on some fridays, sometimes there’s free lunch (I would say it was maybe 2 x month?) and they have an amazing location.
Micromanagement is insane here. Your whole day is laid out (which is okay) but changes from day to day. You never get the same hours as before and your 10-minute breaks are planned. If you have to step away from your desk for a minute you have to send an emoji in the slack to let people know, you get points based on how often you answer the phone/your efficiency - not how well you treat customers. Have an accommodation you need? You’ll likely be waiting on approval for a long time and you won’t get anything accommodated in the meantime. If you don’t adhere to your schedule and plan for the day 100% perfect - be prepared to explain that to your supervisor and the adherence management team.Continue reading
Thank you for taking the time to provide us with your feedback. We are pleased to see your positive comments about our culture and benefits, which we are very proud of. We want to emphasize that we value our employees and their contributions. We strive to create an environment where everyone feels empowered to do their best work, and we want to ensure that our management style supports this. We're sorry to hear that this was not your experience with us. We will take your comments into consideration to keep improving in all areas.
- Former Employee, more than 1 year★★★★★
AtmosphereFeb 9, 2023 - Customer ServiceRecommendCEO ApprovalBusiness Outlook
There was a good atmosphere there
Having to deal with certain customer daily
Thanks for your honest feedback and for taking the time to leave us a review. It means a lot to us.
- Former Employee, less than 1 year★★★★★
customer support at farfetchJan 10, 2023 - Customer Service Advisor in Los Angeles, CARecommendCEO ApprovalBusiness Outlook
training and development is solid and thorough.
The downside is that the company doesn't offer a wireless stipend for wfh.
Thank you so much for taking the time to leave us a review! We work hard to ensure that every Farfetcher has the opportunity to improve and develop their skills during their journey with us. This is something we will continue to foster.
- Current Employee, more than 1 year★★★★★
Good starter companyNov 14, 2022 - Customer Service Advisor in Los Angeles, CARecommendCEO ApprovalBusiness Outlook
management truly goes above and beyond to make advisors lives easier sense of community constant training to keep day to day functions fresh
bad pay poor customer interactions
Thanks for your review! It's great to see your feedback about our supportive management and constant training. We're very pleased to offer numerous global training programs for managers and senior leaders at FARFETCH, and we will continue to work on this. Regarding salaries, we strive to offer our Farfetchers a fair and competitive Total Rewards package that includes a base salary, a performance bonus, equity, and a range of benefits
- Current Employee, more than 3 years★★★★★
Great work atmosphere, then COVID hitSep 8, 2022 - Customer Service Advisor in Los Angeles, CARecommendCEO ApprovalBusiness Outlook
Family atmosphere Great office with perks Bonuses based on performance Team bonding activities Monthly Wellness stipends/reimbursements Staff discounts
Poor tools and resources Complicated processes and procedures Lack of communication amongst management and higher ups Frequent changes that complicated the work of the advisors without advisor focus or insight Workload and expectations were way high, felt like i was doing three departments job and mine.Continue reading
Thank you for taking the time to give us your complete and honest review! We appreciate your positive comments about our great work environment, our team spirit, and our benefits. We acknowledge we're growing fast in order to do what's never been done, and that can lead to some areas of improvement. We have several global training programs for managers and senior leaders at FARFETCH, to ensure our people feel heard and supported. We have also been improving our communication and transparency so that all our people have a clear understanding of our GO FAR framework, providing more clarity on how they can continuously develop and thrive with us. We're very sorry this isn't what you experienced. We really hope your experience with us improves as quickly as possible, and for that, we invite you to continue this conversation with your People Partner.
- Former Employee★★★★★
FarfetchSep 12, 2022 - Customer Service Representative in Los Angeles, CARecommendCEO ApprovalBusiness Outlook
Great benefits, beautiful offices and fun perks
Little to no room for growthContinue reading
Thank you for your feedback about our benefits, offices, and benefits! We are sorry to see your negative review about the lack of opportunities to grow. We have put in place our GO FAR, a framework designed to ensure every Farfetcher has a clear understanding of our People processes such as salary and career progression. We are sorry this was not your experience with us.
- Current Employee, less than 1 year★★★★★
Fun job, horrible customers!Jun 18, 2022 - Customer Service Advisor in Los Angeles, CARecommendCEO ApprovalBusiness Outlook
Everyone was really nice, management was always very helpful.
The customers are terrible, entitled and mostly ridiculous. Customers are a headache that no one needs. Being clocked every second of your day. 1minute on your break too long you would have a slack or a phone call saying you should be back on the clock.Continue reading
- Former Employee, more than 1 year★★★★★
Nice place if you enjoy CSAug 8, 2022 - Customer Service Representative in Los Angeles, CARecommendCEO ApprovalBusiness Outlook
Great Benefits, Supportive staff, Nice office
The amount of work doesn’t match the pay
Thanks for sharing your review with us! We are sorry to see your disappointment with our salary. We work hard to offer our people a fair and competitive Total Reward package, including a base salary, range of benefits, performance bonus, and equity.
- Former Employee, more than 1 year★★★★★
Worst Job I Ever HadMar 29, 2021 - Customer Service Agent in Los Angeles, CARecommendCEO ApprovalBusiness Outlook
great company, excellent values, minimum work drama, company perks, individuality is welcomed
The downside of working in this department is the terrible customers you have to assist. I never in my life have been spoken to like I was in this position. I am called the B word by a customer or two or three every other day and this is coming from someone with a high customer satisfaction score. When you have a bad customer, you don't just get off the phone with them and be done. You will more than likely be stuck with that customer for 1-2 weeks. You cannot just get up and use the restroom either, you get two 15 min breaks in your day to do so. If this company had a better clientele, customer service would be so much easier. You are literally better off working at a fast food restaurant, you will get paid more and you can use the restroom. No one deserves to be cursed out everyday by rude customers. No one deserves to be cursed out because you cannot give them a promo code or free shipping, this will be your day to day. The only thing you will be doing is talking to customer's on the phone, there is no variety in this position. I worked retail and this is the worst job I ever had.Continue reading
Global Employer Brand Executive
Thank you for your detailed feedback. It's great to read your positive comments about our company values and culture. We work hard to offer a supportive environment where every Farfetcher can thrive but we're sorry that this wasn't your experience. As you will know, one of our company values is 'Amaze Customers' and we're passionate about offering our customers an unrivalled luxury shopping experience with us.
FARFETCH Reviews FAQs
Customer Service professionals working at FARFETCH have rated their employer with 3.9 out of 5 stars in 108 Glassdoor reviews. This is a lower than average score with the overall rating of FARFETCH employees being 4 out of 5 stars. Search open Customer Service Jobs at FARFETCH now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at FARFETCH.
Customer Service professionals rate their compensation and benefits at FARFETCH with 3.7 out of 5 stars based on 108 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Customer Service salaries and benefits at FARFETCH.
76% of Customer Service employees at FARFETCH would recommend their employer to a friend. This rating has increased by 10% in the past 12 months. Customer Service professionals have also rated FARFETCH with a 3.7 rating for work-life-balance, 4.3 rating for diversity and inclusion, 4.3 rating for culture and values and 3.6 rating for career opportunities.
Employer Brand Specialist