FARO Technologies Reviews | Glassdoor

FARO Technologies Reviews

Updated Nov 26, 2019

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3.3
53%
Recommend to a Friend
100%
Approve of CEO
FARO Technologies CEO Michael D. Burger
Michael D. Burger
8 Ratings
  1. "Title shouldn't matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FARO Technologies

    Pros

    Benefits are okay as well as some of the peers

    Cons

    High favoritism towards employees that have been w the company for years whether they are hard working or not, they automatically get better territories and better treatment.

    Advice to Management

    Management needs to live up to the title because they are super incompetent.

    FARO Technologies2019-11-26
  2. Helpful (2)

    "Great potential but Senior Management is killing the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technician in Exton, PA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at FARO Technologies full-time for more than 5 years

    Pros

    Good benefits Great technology CEO who cares and has good experience Most people are a pleasure to work with Good resources to accomplish work Positive outlook in the future

    Cons

    Terrible and totally unqualified Senior Management Absent HR and weak guidance Lack of direction Unreasonable expectations Behind the scenes, unethical business practices when dealing with customers Poor communication Almost no recognition or appreciation

    Advice to Management

    Senior Management specifically has a ton of problems and I believe it mostly relates to being extremely under qualified. A lot of illegal and unethical practices are taking place under wraps: Bullying Retaliation Targeting/discrimination A lot of employees are afraid to speak up because they do not trust HR to not do the same. It seems senior level and up cannot be trusted. Stop belittling lower level... employees and blaming them for problems that you should be solving. Stop looking out for just yourselves and throwing everyone else under the bus to simply secure promotion or not lose your job. Take feedback from employees. You have a responsibility to employees as much as employees have a responsibility to you. It is not a one way street.

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    FARO Technologies2019-11-22
  3. Featured Review

    "A step to the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Distribution Manager in Stuttgart
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FARO Technologies full-time for less than a year

    Pros

    Opportunities, wide range of products, nice colleagues and in overall do meet my expectations

    Cons

    A bit of gaps in the IT system where you need to wait a bit to be solved. We will see :-)

    FARO Technologies2019-10-14
  4. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Porto, Oporto
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FARO Technologies full-time for more than a year

    Pros

    Good environment People were nice and good benefits

    Cons

    Salary company paying was below market Too many policies

    FARO Technologies2019-10-13
  5. "nice job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FARO Technologies full-time

    Pros

    nice option to learn and develop

    Cons

    long procedures and long response time

    FARO Technologies2019-10-09
  6. Helpful (4)

    "Very neutral to grim outlook."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FARO Technologies

    Pros

    Good people mixed in there, good technology, some good benefits.

    Cons

    Too much red tape. Everything is a protocol. If you need something from another department you need your manager from department A to contact the director of Department B, who does not even understand the request and will have the manager of department B make the decision. What is the point of that director then? People in management positions that got to them through friendships or seniority. Some of these... managers are not able to motivate, don't know how to address people, don't have the patience to answer questions, offer guidance or fulfill the needs of their team. HR can't answer simple yes or no questions with a yes or no. Stressful and grim enviroment as many people seem afraid that layoffs are coming under new vision. Healthcare went up 1000%

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    Advice to Management

    This is more for the CEO, as the C level is being restructured. Be transparent with the employees. Some are terrified and stressed over layoffs. If they are coming, allow some people the heads up to start looking elsewhere. Evaluate the current management in the different teams. It's embarrassing how some people in upper management positions don't know what their teams handle or FARO as a whole does. Morale is... very low, pretzels are nice and a welcome detail, but we need to see change for the better. During the restructuring don't punish low level employees for the unrealistic promises, metrics, expectations and directives of upper and middle management. The low level workers are doing as told and trying to keep up, while management fail to analyze all the factors that can affect their KPIs.

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    FARO Technologies2019-10-04
  7. Helpful (1)

    "Inside sales team makes money for everyone but themselves"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FARO Technologies full-time for more than a year

    Pros

    Great co-workers,benefits were decent. HR has seemed to improve in last two years and seem to want to help. Question is how much they can. Went to base plus commission comp plan. Products are good but old CEO rushed product releases.

    Cons

    Pay is not distributed fairly. Inside team makes calls finds customers and gets low commission pay once. The Inside Account Manager team is basically just taking orders for warranty, software etc and reaps benefits of others hard work at a higher commission rate. Too much like high school where buddy system is how promotions and territory is determined. Inside Sales team and Account managers should get residual... comp from accounts in territory like most companies do. Inside sales management team is unhelpful and relies on non management employees to train new employees. Anyone that was helpful has left or been pushed out. Had one person in management offer to help me and it wasn't even my manager. However they are no longer in management. Managers always in meetings and unavailable. Heard one Sales Manager gossip with her team about another employees personal issues.

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    Advice to Management

    Pay the Inside Sales Teams for what they do as they are the ones finding you new business and helping Account Managers maintain existing. Create residual income for territories from warranty ,software and other items. I heard FARO used to do this so the inside sales and account managers benefited from their territory management. Stop hiring everyone's friends and family so treatment is fair. Listen to inside sales... teams feedback as many leave because better income at other companies. Sales people want residual income to an extent. Turnover is hurting sales. Get rid of bad managers and favoritism. Clean house on inside sales management. Hire new team based on qualifications.

    Show More
    FARO Technologies2019-09-22
  8. Helpful (1)

    "Great brand, not so exciting growth strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FARO Technologies full-time

    Pros

    Well known brand with advantageous market share. Great hardware portfolio. FARO has spent a lot of energy and time in building great relationships with third party companies which support the hardware with software.

    Cons

    Sales strategy that raises a lot of questions. Management is aware of lots of problems, still won't act on solutions. A lot of bureaucracy for most processes.

    Advice to Management

    Be flexible. Focus on speed (product strategy, fixing internal processes, etc.)

    FARO Technologies2019-09-17
  9. Helpful (1)

    "Very dynamic atmosphere with upper management constantly shifting metrics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at FARO Technologies

    Pros

    Lots of freedom Great team at the mid senior level Great products and technology

    Cons

    No job security Difficult metrics Shady board of directors

    Advice to Management

    Work with the sales team and set realistic metrics and follow through with compensation

    FARO Technologies2019-09-11
  10. "Good colleague lousy Boss"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Singapore
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FARO Technologies full-time for less than a year

    Pros

    fellow colleague are warm and encouraging

    Cons

    boss really lost and power hungry

    FARO Technologies2019-09-10
Found 173 reviews