FIS Reviews | Glassdoor

FIS Reviews

Updated October 22, 2017
1,783 reviews

Filter

Filter

Full-timePart-time

1,783 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Mail processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Always so much work so there's overtime

    Cons

    Non professional Management no peoples skills


  2. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager

    I worked at FIS full-time (More than 5 years)

    Pros

    Strong employees, focus on improving and client delivery

    Cons

    Limited opportunity to advance and poor benefits package.

  3. Helpful (1)

    "It Was a Steady Paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Systems Analyst in Orlando, FL
    Former Employee - Senior Business Systems Analyst in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FIS full-time (More than 10 years)

    Pros

    Friendly co-workers who were always willing to help. Occasional "free" ice cream when managers held an employee "thank you" day. As long as you showed up everyday it was pretty difficult to get fired. Nice office space in relatively new building.

    Cons

    This company became a "market leader" through massive acquisitions, not through any form of internal growth or innovation. The pay is somewhat below the industry standards. Raises are practically non-existent and if you get one it's around 1%. Managers are given a max average of 3% across the board to work with. That means that the manager's favorites will get more while you get less, as long as the total doesn't exceed 3%. So called "merit" raises are totally dependent upon being in the right clique and in the manager's favor, not necessarily performance driven. When they needed a manager they always hire from the outside. Promotions are a rarity. Workloads were heavy and it had a sweatshop mentality. Top heavy management with a manager/supervisor for every 3-4 workers.

    Advice to Management

    Pay more attention to the people who are performing the actual work. Foster a better work/life balance instead of acting like there really is one. Does there really need to be a manager for every handful of people?

    FIS Response

    Oct 16, 2017

    We are disappointed to hear about your experience thus far, but appreciate your honest feedback. We remain committed to ensuring that all employees have a world-class employee experience with FIS... More


  4. Helpful (4)

    "Not what is used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I have been working at FIS full-time

    Pros

    Friendly coworkers , very large corporation with many, opportunities to work overseas. Excellent office space. Many opportunities to work remote from almost anywhere

    Cons

    As a. Former SunGard employee, he transition to FIS has been a great disappointment. FIS us is cheap, it does not value experience or expertise. Limited opportunity training, ridiculous tuition reimbursement, very stressful, convoluted management

    Advice to Management

    You get what you pay for when it comes to staff. Just because you can get 2 graduates for the price of one with experience, does not make it a valid or valuable strategy. Your internal propaganda says you want to retain workers, do more than talk about it! Pay us better and provide opportunity for professional growth.

    FIS Response

    Oct 16, 2017

    We’re glad to hear you are pleased with internal mobility and career opportunity at FIS.
    Though we are disappointed to hear about your transition into the FIS family, we appreciate you taking the... More


  5. Helpful (1)

    "Not a newbie friendly place."

    StarStarStarStarStar
    Former Employee - Product Support Specialist in Orlando, FL
    Former Employee - Product Support Specialist in Orlando, FL
    No opinion of CEO

    I worked at FIS full-time (More than a year)

    Pros

    HR was very professional and efficient. Benefits was very good and you get medical coverage the first day you start work.

    Cons

    You better be on the ball when you are here. They do not train that much and expect you to learn as fast as possible. Due to the volume of calls our team received daily, frequent asking for help from an experienced colleague will be frowned upon. This could be very stressful for someone who is new and learning the complex issues called in by clients daily.

    Advice to Management

    I am all for diversity and fairness when it comes to promoting outstanding individuals to management. My team lead was very good at his work and has been with the company for more than 10 years. I cannot understand why he has not moved on to upper management. Instead, his boss is someone way younger and has less experience within the company.

    Provide better training for new employees.

    FIS Response

    Oct 16, 2017

    Thank you for your suggestion to provide better training for new employees. We have a working group dedicated to looking at the entire employee experience, including what training is required and... More


  6. "FIS is ruining Sungard's legacy"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FIS full-time

    Pros

    Mature products, good work life balance

    Cons

    FIS trying to enforce crappy policies

    FIS Response

    Oct 16, 2017

    We appreciate the time you have taken to share your concerns. Since the launch of our People Survey and similar feedback to yours about policy enforcement and timing of roll-outs, we have been... More


  7. Helpful (2)

    "Work You like a slave just to stay above poverty level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Little Rock, AR
    Former Employee - Customer Service Representative in Little Rock, AR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at FIS full-time (Less than a year)

    Pros

    Vacation, Benefits, Employees, 45 minute lunch

    Cons

    Management is wishy washy. One minute they support you, and in the next breath they are no where to be found.

    Advice to Management

    Let there be one chief and a lot of Indians. Everyone can't be the head.

  8. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Remote, OR
    Current Employee - Anonymous Employee in Remote, OR
    Recommends
    Positive Outlook

    I have been working at FIS full-time (More than 3 years)

    Pros

    Benefits and company growth and culture

    Cons

    Sales comp separation of senior management to line employees

    Advice to Management

    Renewals and retention are key


  9. "Not fun - not fun at all"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at FIS full-time

    Pros

    HR has a great presence, great procedures and seems to truly care about the employees

    Cons

    The team that I was on was very strapped for resources and management was inexperienced

    Advice to Management

    Manage new managers


  10. Helpful (1)

    "A very hard working company, and given opportunities and option to where to go far towards."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Saint Petersburg, FL
    Current Employee - Customer Services Representative in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Plenty of opportunities to move up within the business. Lot's of overtime.

    Cons

    Nothing really. Long hours and customers service wises has it it's and downs.


Showing 1,783 of 1,866 reviews
Reset Filters