FIS Reviews in Saint Petersburg, FL | Glassdoor

FIS Saint Petersburg Reviews

Updated May 9, 2017
85 reviews

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Saint Petersburg, FL

2.9
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FIS CEO Gary Norcross
Gary Norcross
22 Ratings

85 Employee Reviews

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Pros
Cons
  • Overall, the company can hinder work/life balance (in 53 reviews)

  • Absolutely no work/life balance - they'd have you work 24hrs a day if possible (in 18 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer Service Associste"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Saint Petersburg, FL
    Current Employee - Customer Service Associate in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FIS full-time (More than 3 years)

    Pros

    Good pay
    They have good benefits

    Cons

    You will not move up
    You cannot trust management or HR

    Advice to Management

    Management doesn't care about what anyone has to say


  2. Helpful (2)

    "Interesting Responses from FIS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Control Associate II in Saint Petersburg, FL
    Former Employee - Data Control Associate II in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FIS full-time (More than a year)

    Pros

    Not many. Benefits are ok, but there is less this year than there was last year and it costs more.

    Cons

    Too many to list. Supervisors' favorite pets are offered advancement, raises, preferential treatment.

    My title says "Interesting Responses from FIS" because all of their responses say "Contact your People Office Representative, they can help you!" Not true at all. This company endorses bullying and does nothing about the bullies. But the person who is bullied will be written up for the most ridiculous reasons. If you have a problem, do NOT EVER go the People Office. Just DON'T DO IT. The People Office is there to protect the company, not assist the workers. My People Office rep made a huge point of telling me how my People Office file was larger than any other employee including those who had worked their for years (yep, if you would have done something about the bully I wouldn't have been complaining so much) and how he had never had an employee in "executive row." Once again, if you were treating employees fairly and had done ANYTHING about my bully, I wouldn't have been complaining so much. Of course, the bully was BFFs with our supervisor and said supervisor just couldn't be bothered if I was complaining, but if the bully was complaining, she would leap into action.

    No, the People Office isn't there for you, the worker bee. They are there to protect the company. Be warned! They keep responding to reviews here saying "You should speak to the People Office." NO, you should NOT ever speak to the People Office. If you have an ethics complaint, file an anonymous ethics complaint. Going to the People Office is going to land you on their radar and the next thing you know, you'll be in trouble because your co worker is rabble rousing and you are getting the brunt of it.

    This company caused me to develop PTSD because they would never do anything about an obvious bully.

    Be honest with your employees. A lot of the benefits were downgraded this year from last year, yet when you put out the benefit change email you only pointed out the good changes. You never told anyone that the reimbursement on the Hospitalization Policy was going down while our premiums went up. Stuff like that is going to cost you in terms of employee turnover.

    Advice to Management

    Be more objective. Instead of thinking you know everything about a given situation, accept the fact that you DON'T know everything and sometimes you can actually be educated about situations.

    Appreciate your worker bees. They are the reason your company stays in business. And, here's a hint!, if you treated the worker bees better, you might actually make it onto the listing of best employers in the Tampa Bay area. Until that time, you are never going to make it. You are always going to be left off that list because you don't have a clue about how to treat your employees.

  3. "Contract analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contract Analyst in Saint Petersburg, FL
    Current Employee - Contract Analyst in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FIS full-time (More than 3 years)

    Pros

    Challenging work that always gives you something new to learn

    Cons

    Limited advancement with multiple departments being moved overseas


  4. Helpful (3)

    "Need resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in Saint Petersburg, FL
    Current Employee - Senior Program Manager in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FIS full-time (More than 5 years)

    Pros

    Benefits (Vacation, sick, etc.). Fellow employees are great.

    Cons

    Ever shrinking workforce, ever growing work load. Burn out is just around the corner.

    Advice to Management

    Hire some more people. The bench is extremely shallow.


  5. "If you can stick out working in the call center, you can move elsewhere in the company and probably have a decent career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Saint Petersburg, FL
    Former Employee - Senior Customer Service Representative in Saint Petersburg, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at FIS full-time (More than 3 years)

    Pros

    Worked in the St Pete Call center.
    No "Glass Ceiling", hard work is somewhat recognized, getting hired into the call center is great way to prove your abilities without having to have any formal education or work history. The now-CEO was hired as a entry-level programmer. If you can stick it out in the call center, and transfer to another department, you will be doing well.

    Cons

    Pay is not competitive with other call centers with similar positions, at all.
    6-months limit on promotions, and 1 year limits on moving departments. so if you get a 25 cent raise, you can't get a better job inside the company for a year. No exceptions.
    "Highly structured working environment" means that the call centers environment is run like a barracks, they want you to come in, sit down at the exact second you're supposed to, take the phone calls, and leave exactly when you are supposed to. Some people thrive with that, but most end up toiling in the monotonous unchanging work load. There are basically no incentives, and the ones that are given have been reduced 3 times. It's impossible to grow a real, long term connection to your supervisor, as they move to different lines of business and have their own problems with the "revolving door" of the call center life.
    If your phone accidentally goes off, you are fired immediately, no questions asked.

    Advice to Management

    Treat your call center employee's like a 21st century company should. They feel worthless and meaningless, and it's not for no reason. Having one "Employee Appreciation Day" and a week of giving out candy is not appreciation.


  6. "Sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service and Sales Representative in Saint Petersburg, FL
    Former Contractor - Customer Service and Sales Representative in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FIS as a contractor (Less than a year)

    Pros

    Over time available and you had your schedule

    Cons

    Training does not prepare you for the position. Managers don't know what they are doing themselves and every day policy or procedures change and not everyone gets the information.

    Advice to Management

    Make sure you give your employees the proper information to all at the same time or send an email notification.


  7. "Client Relations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Relations Representative in Saint Petersburg, FL
    Former Employee - Client Relations Representative in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at FIS full-time (More than a year)

    Pros

    Good people environment. Management is laid back and cool, never came across a problem. You can post to a new position within a year. Had 3 eligible vacation days off after working one week. Vacation/sick days is pretty great. 3 weeks.

    Cons

    The building is like being in a dark, enclosed hospital. No windows, dirty floors/chairs etc. Long work hours, late work shifts. ZERO TRAINING. ZERO HELP IN TRAINING. I was sat in a cubicle and told to set up my computers and eventually had to set myself up for everything. In closing, over worked and very stressful. If your looking for a last resort career job, this is fitting.

    Advice to Management

    Assist in training. Eliminate favoritism and enhance fairness among all. Hire more in this department so the work isn't so abundant.

  8. "One of many. 55k plus employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Finance Associate in Saint Petersburg, FL
    Current Employee - Senior Finance Associate in Saint Petersburg, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at FIS full-time (More than 3 years)

    Pros

    Health Care. Overtime. Snacks. Health Care. Overtime. Snacks. Health Care. Overtime. Snacks. Health Care. Overtime. Snacks. Health Care. Overtime. Snacks. Health Care. Overtime. Snacks. Health Care. Overtime. Snacks. 401k.

    Cons

    Call center were production numbers are everything. Under paid in the financial industry.

    Advice to Management

    Identifying skills of individuals to promote departmental success.


  9. "Training Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training Coordinator in Saint Petersburg, FL
    Former Employee - Training Coordinator in Saint Petersburg, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FIS full-time (More than 10 years)

    Pros

    Aggressive in the Payment Services industry with an energetic corporate culture

    Cons

    Professional development should extend laterally, and occasionally stopped with leadership and Tier 2 employees.

    Advice to Management

    Engage and implement plans organizationally that assist all employees with growth potential


  10. Helpful (2)

    "Truth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRS in Saint Petersburg, FL
    Former Employee - CRS in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at FIS full-time (More than 3 years)

    Pros

    Overtime is good when available

    Cons

    Overworked and under paid.. The turnover rate is outstanding..

    Advice to Management

    Get it together


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