FLS Connect Reviews

Updated Feb 16, 2020

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2.7
37%
Recommend to a Friend
32%
Approve of CEO
FLS Connect President  Sheila Berkley (no image)
Sheila Berkley
15 Ratings
  1. Helpful (1)

    "FLS Connect"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at FLS Connect full-time for less than a year

    Pros

    Good benefits for full time Make more money

    Cons

    Rude customers Hard to get donors to commit

  2. "High stress learning how to get past and handle rejected donation solicitations ."

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Remote Customer Service Representative in Ballwin, MO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at FLS Connect part-time for more than a year

    Pros

    Can work from home in comfort.

    Cons

    There are many rejections one right after the other. The clientele are constantly bombarded with calls.

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  3. "Run"

    1.0
    Current Employee - TSRTar 

    I have been working at FLS Connect full-time

    Pros

    Working from home a plus

    Cons

    Constantly on camera. Unpaid bathroom breaks. Unpaid holidays that must be made up.

  4. "I should have paid attention to the less than 3 star reviews"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Telephone Sales Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FLS Connect full-time for less than a year

    Pros

    Hours: Working 9-5. Once I clock out and leave for the day/week I can completely forget about all the dumb parts of my job.

    Cons

    Prior to training: I was hassled by 2 different people regarding sending in the multiple images to verify my computer system meets their requirements Training: There is no real training because you are essentially reading a script throughout your calls. Which is fine, I’ve done previous jobs where I had a strict script to read; the fact that I had to read a script is not a problem. It’s the constant “coaching” sessions where your supervisor (or “coach”) tells you that you sound like you’re reading a script. It should, as I’m literally reading a script. So I was ‘coached’ that I need to sound more authentic so I edited the script to flow better and actually started getting donations. But then on my next coaching session, I got in trouble for … you guessed it, not sticking exactly to the script. Why does it matter if what I’m doing is getting you money--the donations that you want--at the end of the day? Leadership: Also, what’s the point of constantly telling me to “reach out” and “email if [I] have any questions” if the coaches never respond to email. I know they get them because in the next coaching session they’ll say they saw it. Okay, so why not respond. That’s dismissive going on borderline rude to see me--a new person reaching out for HELP-- and to completely and purposely ignore me and not even give a reason why. Communication: Constant emails are so annoying. My first-day logging in I had 400 emails. I’m serious. Apply, get hired and you’ll see exactly what I’m talking about. I’m not exaggerating. It’s THAT bad. They send endless, USELESS emails that literally say “Jane Doe $100!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!” What a waste of email server space and the worst part is how discouraging it is to see the same 10-15 people in the email. I’ve gotten a few $100 and $150 donations but no email. So after that, I just didn’t care anymore. I also learned that all of the reps are not on the same campaigns. During one of my ‘coaching’ sessions, my coach told me that the newbies are put on some of the harders ones and implied that it’s to show if we’re capable of handling the other ones. What? Why would you give new people the hard calls? If these other people have been working for years and are so good they should get the hard calls. Not a good way to boost morale. It finally made sense because there’s no way I’m getting the same types of call and having to practically beg people for $25 and yet others--even with years of experience--are getting $200 and even $500 calls multiple times an hour. Hours: I have to work every other Saturday with a weekday off. Not completely terrible, but still a con nonetheless and could be a deal-breaker for some. I don’t really care that much but it is still kind of annoying not only to work on a Saturday but to be hassling people on their one of a few days of freedom from work. Camaraderie: There is no real camaraderie among the (low-level) workers. Every single at-home job I’ve had over the past 10 years there has ALWAYS been a chat to use, whether it be Microsoft Teams, Spark, Jabber, Pidgen, Yahoo/AOL messenger, etc during work hours to ask questions or even just to say, “Good Morning” to fellow co-workers. It helps to create a sense of community. Because once you get on the Zoom video chat--a different link every day btw--the only person you can Zoom message chat is the Host (one of the supervisors) and they NEVER, if rarely look at that chat so no need in sending anything important there. Cameras: We’re supposed to be in Zoom with our video cameras on ALL the time, Why? During training, I have NO problem being on camera, but one of the perks of working from home is so that no one has to see me and my home because honestly, it’s none of their business. Having my camera on has no positive effect on my work and not having my camera off has no negative effect on my work. It’s not like they are watching to make sure I’m not writing down people’s credit card info. I’m not a validator so I don’t even get any real information. Again, 100% camera was on during training except for during lunch and breaks. Pay: You don’t get your pay until Friday. Most companies send theirs on Wednesday, I know because I get it early with GreenDot on my previous checks. So if they were to mess up payroll then I wouldn’t get my money until Saturday or even worse that next Monday. All of the employees don’t get the same types of calls. Schedule: There is no way to track your hours unless you manually write them down. They send an email throughout the week stating discrepancies, but why is there no way to track hours?

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  5. Helpful (1)

    "Robbing the old to fill their pockets"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FLS Connect full-time for less than a year

    Pros

    Get to work from home (even though you’re on video)

    Cons

    Everything! Harassing the elderly to fill their own pockets. Not even sure if the money went to the Republican Party. Promised commission and benefits but always found reasons you didn’t “earn” it.

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  6. "Not a bad company"

    4.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at FLS Connect full-time for less than a year

    Pros

    Flexible hours with great pay!

    Cons

    very political and if your views don't align you will not fit in

  7. "Great way to start off as your first telemarketing job."

    3.0
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative in Mebane, NC
    Recommends
    Approves of CEO

    I have been working at FLS Connect full-time for less than a year

    Pros

    wonderful help with and from the trainers!

    Cons

    some customers can be rude if they dont wanna donate.

  8. "Its a job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative in Phoenix, AZ

    I have been working at FLS Connect full-time for less than a year

    Pros

    Paid training. Convenient location. Easy work.

    Cons

    Too many drug addicts work there. Its a loud environment.

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  9. Helpful (1)

    "Weird work, awesome coworkers"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Agent in Mankato, MN
    Recommends
    No opinion of CEO

    I worked at FLS Connect part-time for less than a year

    Pros

    The environment was overall very fun, coworkers were great. Good part-time work.

    Cons

    The actual work is difficult. Nobody wants to talk to someone asking for donations (especially during my evening shift) Very little mobility

  10. Helpful (1)

    "No flexibility"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FLS Connect part-time for less than a year

    Pros

    Having meetings with coaches to guide you and tell you how to get the donations needed

    Cons

    This is really a job when you are at the end of your rope and you need something quickly. In the beginning things were great you made a good salary in if you didn’t do good on performance you would after three months they were doc you all the way to minimum-wage. If you feel comfortable asking for donations when the senior citizens who do donate or down to the last five dollars this is the perfect job for you but if you don’t I would suggest going somewhere else. I did zoom meetings in the morning‘s, after lunch, and anytime you struggle are really pointless. It was a work from home job and the luxury was being able to be in comfortable clothing many didn’t take this job seriously many were smoking many were texting etc. as for flexibility if you were a part time in school and you needed to go to the doctor or any other appointments they would not work with you they would say you need to make up your hours during that week and if you could make up those hours you would be writing up it didn’t matter if you did well during one week they look at your overall performance and if it isn’t in there expectations that you definitely will be docked in pay meaning they will put you down to minimum wage

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Found 35 reviews