FRHI Hotels & Resorts Reviews | Glassdoor

FRHI Hotels & Resorts Reviews

Updated June 20, 2017
64 reviews

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3.8
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Approve of CEO
FRHI Hotels & Resorts CEO William R. Fatt
William R. Fatt
20 Ratings

64 Employee Reviews

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Pros
Cons
  • Work-life balance can be a challenge in hospitality (in 4 reviews)

  • Take over by Accor could become issue (in 3 reviews)

More Pros and Cons

  1. "Open to new and innovative ideas"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FRHI Hotels & Resorts full-time

    Pros

    Supportive of creating first in industry innovations

    Cons

    The technology department is strict in partners with whom you can work


  2. Helpful (2)

    "A great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Massage Therapist in Sonoma, CA
    Current Employee - Massage Therapist in Sonoma, CA
    Recommends

    Pros

    Amazing community of people, healthy environment, continual training, benefits, 401k, cafeteria, opportunity for advancement.

    Cons

    No advancement or growth for massage therapists.

    Advice to Management

    Many departments have recruited employees from outside of the fairmont family. In many cases, I have seen qualified individuals within the company not get promoted, when they deserved it, which is unfortunate. Recruit within.

  3. "EC"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great work environment with flexible scheduling.

    Cons

    Not a lot of room for growth within the specific area


  4. "Poor corporate office; great hotels"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at FRHI Hotels & Resorts full-time

    Pros

    Amazing hotel teams, true experts at what they do.

    Cons

    Corporate team oftentimes disconnected with hotel operations.

    Advice to Management

    Spend time on property


  5. "Middle of the Road Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in San Jose, CA
    Current Employee - Operations Manager in San Jose, CA

    I have been working at FRHI Hotels & Resorts full-time (More than a year)

    Pros

    -Great hotel rates when you want to travel
    -Good benefits and retirement options
    -Room for growth and frequent opportunities for advancement

    Cons

    -Very low pay when compared to other hotel brands
    -55 - 60 hour work weeks including all weekends and holidays
    -Management wants you to produce huge results with very little
    -Senior managers rarely leave their offices and do not interact with line level employees


  6. "At a stand still"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    No opinion of CEO

    Pros

    Great first job. Learned a lot about the industry and had opportunity to meet all different people. No day is the same

    Cons

    There is no room for growth. Management has constantly changed and provided an unstable environment to work in. Great company to start at, and then move on.

    Advice to Management

    Make sure you hire within Fairmont standards


  7. "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bell Attendant in San Francisco, CA
    Current Employee - Bell Attendant in San Francisco, CA
    No opinion of CEO

    Pros

    Some good traveling benefits..ok pay

    Cons

    sometines tough people to work with, divide b/t union employees and managment

    Advice to Management

    have management treat all employees equally not just the ones in management, the people that do all the hard labor are the foundation of the hotel, but are undervalued. please respect people that do good work no matter what title they have. the best managers are the ones that have started at the bottom and worked their way up. they know what the struggle is like and appreciate their employees more.

  8. Helpful (1)

    "Overall My experience with Fairmont Raffles has been a great learning experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Pittsburgh, PA
    Current Employee - Front Desk Agent in Pittsburgh, PA
    Recommends
    Approves of CEO

    Pros

    Fairmont offers a lot of opportunity for growth within the company, whether it be with the property you currently are employed or at another property elsewhere. Also, Fairmont prides itself on providing top notch customer service and they truly do.

    Cons

    For me I would have to say the only downside of working for Fairmont Pittsburgh is that it is a new hotel that has not even been open for one whole year. There for there have been a lot of kinks to work out resulting in a higher than average turnover rate for the hotel industry.

    Advice to Management

    I would focus on lowering employee turnover rather than other side projects just in this beginning year of being open.


  9. "Slow career growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Boston, MA
    Current Employee - Front Desk Agent in Boston, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Discounts at all other Fairmont Locations world wide.

    Cons

    Career growth is very slow with low pay.

    Advice to Management

    Recognize employees for their hard work. Hire from within first. Provide competitive compensation. Develop associate to be leaders.


  10. Helpful (1)

    "review of job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative in Boston, MA
    Current Employee - Administrative in Boston, MA
    Approves of CEO

    Pros

    Great management team, energetic co-workers, free lunch, and a concious effort to higher the right employees.

    Cons

    minimal training, no reviews, difficult for advancement, no vacation in first year, poor work/life balance.

    Advice to Management

    help employees work towards their strengths, encourage growth, work/life balance, and more vacation time.


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