FRHI Hotels & Resorts Reviews | Glassdoor

FRHI Hotels & Resorts Reviews

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Found 103 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
87%
Approve of CEO
FRHI Hotels & Resorts CEO William R. Fatt
William R. Fatt
31 Ratings
Pros
Cons
  • "Work-life balance can be a challenge in hospitality(in 6 reviews)

  • "Market positioning has changed since Accor took over(in 5 reviews)

More Pros and Cons
  1. "Outlet manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FRHI Hotels & Resorts full-time

    Pros

    Great opportunities, benefits and growth

    Cons

    60-70 hour weeks, hardly anytime for socializing.

    FRHI Hotels & Resorts2018-12-18
  2. "Great work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at FRHI Hotels & Resorts full-time

    Pros

    Great work culture. Understanding boss and peers.

    Cons

    Not much to add really.

    FRHI Hotels & Resorts2019-01-30
  3. "Great job for entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends

    I worked at FRHI Hotels & Resorts

    Pros

    -Above average service -Great opportunity for career advancement

    Cons

    nithing, everything is good just keep it up

    Advice to Management

    nothing

    FRHI Hotels & Resorts2018-12-13
  4. "Banquet Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Banquet Manager in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FRHI Hotels & Resorts full-time for more than 2 years

    Pros

    Hotel destination rate perks and good food

    Cons

    Working long hours. 6 days.

    Advice to Management

    In need of Structure

    FRHI Hotels & Resorts2018-05-17
  5. "A company focused in delivering excellence"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Restaurant General Manager in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FRHI Hotels & Resorts full-time for more than 6 years

    Pros

    Opportunity to grow, and benefits. Being part of Accor Hôtels now, there is more room for growth and relocation around the globe.

    Cons

    Very heavy Union environment (in NYC) could be challenging. I would like to see a more consistent management team. No hotels in the south east

    Advice to Management

    Try to make an extra effort to retain talent

    FRHI Hotels & Resorts2017-10-08
  6. Helpful (3)

    "Be warned! Gulag conditions. Toxic environment. Favoritism galore."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FRHI Hotels & Resorts full-time for more than 4 years

    Pros

    Other colleagues, nice properties , meeting people , free food , room destination rates. People with relatively low skill can be promoted if they can stay for a year or so.

    Cons

    Completely incompetent management from top to bottom , horrible snitch, gossip/toxic work environment. Revolving door high turnaround, high burnout rate. Hotel is far from a luxury brand and is more like a glorified, large motel. No office supplies, antiquated computer and key making devices about 12 years old. Your expected to deliver a champagne experience on a beer budget. Human Resources is bumbling. completely inexperienced...

    Show More

    Advice to Management

    Management is aloof and the culture of fear is rife. Sell the brand , you are far from it once was and will never be again. Stop making college interns department heads and letting in low information , low cost guests make all the reservations at the "luxury" brand. Brand revenue is down over 40 percent since last year and by looking at the service/standards you can understand why.

    FRHI Hotels & Resorts2017-08-29
  7. "Open to new and innovative ideas"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at FRHI Hotels & Resorts full-time

      Pros

      Supportive of creating first in industry innovations

      Cons

      The technology department is strict in partners with whom you can work

      FRHI Hotels & Resorts2017-03-17
    • Helpful (2)

      "A great company to work for!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Massage Therapist in Sonoma, CA
      Recommends

      I have been working at FRHI Hotels & Resorts

      Pros

      Amazing community of people, healthy environment, continual training, benefits, 401k, cafeteria, opportunity for advancement.

      Cons

      No advancement or growth for massage therapists.

      Advice to Management

      Many departments have recruited employees from outside of the fairmont family. In many cases, I have seen qualified individuals within the company not get promoted, when they deserved it, which is unfortunate. Recruit within.

      FRHI Hotels & Resorts2017-01-12
    • "EC"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at FRHI Hotels & Resorts

        Pros

        Great work environment with flexible scheduling.

        Cons

        Not a lot of room for growth within the specific area

        FRHI Hotels & Resorts2016-07-28
      • "Poor corporate office; great hotels"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        No opinion of CEO

        I worked at FRHI Hotels & Resorts full-time

        Pros

        Amazing hotel teams, true experts at what they do.

        Cons

        Corporate team oftentimes disconnected with hotel operations.

        Advice to Management

        Spend time on property

        FRHI Hotels & Resorts2015-12-03
      Found 103 reviews