FTD Reviews | Glassdoor

FTD Reviews

Updated June 13, 2017
225 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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FTD CEO John C. Walden
John C. Walden
8 Ratings

225 Employee Reviews

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Pros
  • Good Work Life balance is allowed (in 10 reviews)

  • Many have flexibility and it's a good work environment (in 13 reviews)

Cons
  • an hour for customer service work (in 13 reviews)

  • The customer base Provide Commerce had was always so appreciative to have an American English speaking call center at their disposal (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "E-Commerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - E-Commerce Sales in Downers Grove, IL
    Current Employee - E-Commerce Sales in Downers Grove, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FTD full-time (Less than a year)

    Pros

    A wonderful environment to work at. As a new employee to the company I can tell you that all the I's and T's were dotted and crossed during the interview process and that just shows that spending that time up front turns into quality hires and longevity of employees in the company. I'm so excited to start and make this my last company that I work for. Great job to all the HR people for helping with making sure the process keeps moving.

    Cons

    I have no cons for this company. They have been everything that I thought that they would be and more.

    Advice to Management

    Just keep being employee focused and the employee's will continue to make this company great.


  2. "Great company with awesome people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Solutions Engineer in San Diego, CA
    Former Employee - Senior Solutions Engineer in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FTD full-time (More than a year)

    Pros

    Collaborative environment, with a thriving company culture. Lots of challenging, innovative work that keeps you ahead of the curve on new technologies.

    Cons

    Some proprietary systems and file structures that takes some getting used to.

    FTD Response

    Jun 13, 2017 – Sr Director, Talent Management and OD

    Thanks for the feedback – we’re glad that you find FTD to be a collaborative, inventive work environment. We value our innovative team members, who continuously look for ways to improve the way we ... More

  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Downers Grove, IL
    Current Employee - Customer Service Representative in Downers Grove, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FTD full-time (Less than a year)

    Pros

    Extremely family oriented company, Fun company to work for all around this is the best company i ever worked for they listen to the employee as well, and they make the fun and you dont mind coming to work, great team work everyone helps each other no matter what it is.

    Cons

    there are no downsides to this company if you dont make it then you just didnt want the job truly.

    Advice to Management

    keep up the good work, staying as caring and driven as you are because without the strong management team we have at DG we wouldnt be the agents we are.

    FTD Response

    Jun 13, 2017 – Sr Director, Talent Management and OD

    We’re so glad that you feel at home at FTD! There is no question that we all need balance and FTD continues to identify ways to help our team members achieve that balance. We appreciate your feedback ... More


  4. Helpful (3)

    "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - California in Downers Grove, IL
    Former Employee - California in Downers Grove, IL
    Doesn't Recommend

    I worked at FTD (Less than a year)

    Pros

    Good training and good floor supervisirz

    Cons

    Low pay,no job security, not enough hours


  5. Helpful (1)

    "Good Place to Work and Grow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FTD full-time (More than 8 years)

    Pros

    - Excellent growth opportunities: I have been promoted 5 times during my time with the company.
    -Compensation and benefits (including 401k match and employee stock purchase program) are decent.

    Cons

    -Company is going through some growing pains with the restructuring of the executive leadership team.

    FTD Response

    Jun 13, 2017 – Sr Director, Talent Management and OD

    Congratulations on your success while at FTD! We are glad that you have been able to grow and develop during your time. The development of our team members is critical to both individual and ... More


  6. Helpful (3)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Downers Grove, IL
    Former Employee - Anonymous Employee in Downers Grove, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FTD full-time (More than 5 years)

    Pros

    Fast paced and results oriented business.

    Cons

    Long hours, including 2-weekend periods (Sat and Sun) required ahead of three major holidays (Valentine's Day, Mothers Day and Christmas). Not much given (free meals) in return of your personal time in the office. Teams were lean.

    Advice to Management

    Take good care of employees. Foster a work-life balance program

    FTD Response

    Mar 14, 2017 – Sr Director, Talent Management and OD

    FTD's focus on people is central to everything we do. We strive to be recognized as a top employer and a great place to work. That's why we work hard to make sure our benefits and employee programs ... More


  7. Helpful (5)

    "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administration in San Diego, CA
    Former Employee - Administration in San Diego, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at FTD (More than a year)

    Pros

    Very hard to write any pro for this company. The worst company I have ever worked for. I have nothing positive to write.

    Cons

    Executives were the worst. Before the ftd merger the executive team was a bunch of men reliving their youth as frat boys. Childish and they threw temper tantrums. When merger with ftd happened new executive team was like the mafia.

    FTD Response

    Jun 13, 2017 – Sr Director, Talent Management and OD

    We’re sorry to hear you didn’t enjoy your experience while at FTD. With recent changes in our leadership team, we’re looking to move forward in a direction that will focus on our customers while ... More

  8. Helpful (4)

    "Good people to work with, poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Downers Grove, IL
    Former Employee - Marketing Specialist in Downers Grove, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FTD full-time (More than 3 years)

    Pros

    People to work with are great and really help each other out.

    Cons

    Management lacks clear direction and tends to make decisions that worked 10 years ago but do not still work today.

    Advice to Management

    Have a broader outlook on where the business will be going in 5-10 years instead of where it was in the past.


  9. "Nice place to work on a Temp assignment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Downers Grove, IL
    Current Employee - Customer Service Representative in Downers Grove, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FTD part-time (More than a year)

    Pros

    Nice clean place to work

    Cons

    As in most jobs, you get points deducted for late and no show

    Advice to Management

    None

    FTD Response

    Mar 14, 2017 – Sr Director, Talent Management and OD

    Thanks for taking the time to write this review. We are glad that you enjoyed your temporary assignment. At FTD, we have a customer-focused environment that allows for great seasonal opportunities ... More


  10. "Cautiously Optimistic"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Neutral Outlook

    I have been working at FTD full-time (More than 3 years)

    Pros

    New executives that may provide a fresh look at the whole organization.

    Cons

    A rather brash, harsh environment. I don't know if they believe in fun.

    Advice to Management

    Quality not quantity.

    FTD Response

    Mar 1, 2017 – Sr Director, Talent Management and OD

    Thank you for your input! We are confident in our executive team at FTD. Although we have experienced quite a bit of change, we strive to be a premier place to work with a casual yet fast-moving ... More


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