FTD Reviews | Glassdoor

FTD Reviews

Updated May 21, 2017
221 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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FTD CEO John C. Walden
John C. Walden
7 Ratings

221 Employee Reviews

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Pros
  • Good Work Life balance is allowed (in 9 reviews)

  • Many have flexibility and it's a good work environment (in 13 reviews)

Cons
  • an hour for customer service work (in 13 reviews)

  • The customer base Provide Commerce had was always so appreciative to have an American English speaking call center at their disposal (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "E-Commerce"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - E-Commerce Sales in Downers Grove, IL
    Current Employee - E-Commerce Sales in Downers Grove, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FTD full-time (Less than a year)

    Pros

    A wonderful environment to work at. As a new employee to the company I can tell you that all the I's and T's were dotted and crossed during the interview process and that just shows that spending that time up front turns into quality hires and longevity of employees in the company. I'm so excited to start and make this my last company that I work for. Great job to all the HR people for helping with making sure the process keeps moving.

    Cons

    I have no cons for this company. They have been everything that I thought that they would be and more.

    Advice to Management

    Just keep being employee focused and the employee's will continue to make this company great.


  2. "My experience at FTD was Wonderful experience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, AR
    Former Employee - Customer Service Representative in Jacksonville, AR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FTD full-time (More than 8 years)

    Pros

    The best reasons to work for FTD was having fun, easy job. and the best customers ever.

    Cons

    The only downside of the company was the the presser of losing your job if your sells were not up.

    Advice to Management

    Keep your employees encouraged and stay with good training.


  3. Helpful (1)

    "Great group of people and good career growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FTD full-time (More than 10 years)

    Pros

    Generally good management team. Team oriented environment. Great place to learn and grow

    Cons

    Could use a little more privacy - open really low cube environment


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Good company with opportunities to grow."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FTD full-time (More than 10 years)

    Pros

    Good people to work with. Good Atmosphere.

    Cons

    Can get a little stressful around holidays


  6. Helpful (4)

    "Hoping FTD will help"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mid-Manager in San Diego, CA
    Current Employee - Mid-Manager in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Culture for the most part factors in the realization that success has a lot to do with a positive and supportive work environment.

    Cons

    Upper management is all about former working relationships (who you know), how much is my bonus/how can I get more, and how big can I grow my empire. I remain hopeful that the acquisition by FTD will be a positive trend--as the top "buddies" have already began jumping ship here. Maybe now we will be lead by management who cares about company growth by way of customer loyalty and a more enjoyable work environment. Yet to be seen

    Advice to Management

    FTD--be careful about who you keep and promote. Conduct 360 reviews to learn more about who should remain/be rewarded with upward mobility.


  7. "A Fun and Colorful Place to Work for Seasonal"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FTD part-time

    Pros

    friendly environment, great training, awesome support team

    Cons

    Seasonal Mostly, Hard to become core staff


  8. "CEO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Executive Officer in Sheridan, MO
    Current Employee - Chief Executive Officer in Sheridan, MO
    Recommends
    Positive Outlook

    I have been working at FTD full-time (More than 10 years)

    Pros

    A wonderful family farming operation.

    Cons

    Mother Nature cannot be controlled.

    Advice to Management

    Keep up the good work!


  9. "Customer Service Lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Indianapolis, IN
    Former Employee - Customer Service Representative in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FTD (More than 3 years)

    Pros

    Helping resolve customer issues in a professional and timely manner

    Cons

    not being able to help

    Advice to Management

    Listen to all parties involved


  10. "Fun environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Recommends

    I have been working at FTD (More than 3 years)

    Pros

    Everyone is friendly, open 24/7 so very flexible with any schedule you want to work.

    Cons

    Sometimes the customer's can be hard to deal with, but the resources are available to make everything easier for reps.


  11. "Driver"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    Former Employee - Anonymous Employee in Fountain Valley, CA
    Former Employee - Anonymous Employee in Fountain Valley, CA
    Recommends
    Positive Outlook

    Pros

    Great Co-workers and free lunch! Flexible work schedule.

    Cons

    No benefits for part time employees.

    Advice to Management

    ?


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