FTD Reviews | Glassdoor

FTD Reviews

Updated July 10, 2017
228 reviews

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228 Employee Reviews

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Pros
  • Good Work Life balance is allowed (in 11 reviews)

  • Many have flexibility and it's a good work environment (in 13 reviews)

Cons
  • an hour for customer service work (in 13 reviews)

  • The customer base Provide Commerce had was always so appreciative to have an American English speaking call center at their disposal (in 10 reviews)

More Pros and Cons

  1. Helpful (4)

    "New employees get the short end of the stick."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FTD full-time

    Pros

    I can't think of any

    Cons

    They hire you as a seasonal employee reassuring you they are looking to keep people on as permanent full time only to keep you in a temporary/seasonal role so they don't have to offer benefits.

    FTD Response

    Jun 13, 2017 – Sr Director, Talent Management and OD

    We appreciate your feedback - thank you for being a member of our seasonal staff and helping us deliver a successful holiday season. Our seasonal staff is critical to meeting the needs of our... More


  2. "great start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at FTD part-time (Less than a year)

    Pros

    will train anyone . they have many people to support you on your calls

    Cons

    not enough hours sometimes

    FTD Response

    Mar 1, 2017 – Sr Director, Talent Management and OD

    Welcome to FTD! We are happy you have joined our team and are glad to hear that you have received the support you needed early in your career with us. The FTD team brings together people in a way... More

  3. Helpful (4)

    "New management, same miserable experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FTD full-time

    Pros

    Do you like mysteries? It's hard to say where this company is going.

    Cons

    Wow, we really found some "movers and shakers" with this new management team. Somewhere there is a used car lot missing its number 1 sales guy. Slimy bunch that seems to want to carry the same dysfunctional torch as the last bunch on knuckleheads we had.

    Advice to Management

    Get out of your chair and walk around a bit.


  4. "Nice place to work on a Temp assignment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Downers Grove, IL
    Current Employee - Customer Service Representative in Downers Grove, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FTD part-time (More than a year)

    Pros

    Nice clean place to work

    Cons

    As in most jobs, you get points deducted for late and no show

    Advice to Management

    None

    FTD Response

    Mar 14, 2017 – Sr Director, Talent Management and OD

    Thanks for taking the time to write this review. We are glad that you enjoyed your temporary assignment. At FTD, we have a customer-focused environment that allows for great seasonal opportunities... More


  5. "Cautiously Optimistic"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Neutral Outlook

    I have been working at FTD full-time (More than 3 years)

    Pros

    New executives that may provide a fresh look at the whole organization.

    Cons

    A rather brash, harsh environment. I don't know if they believe in fun.

    Advice to Management

    Quality not quantity.

    FTD Response

    Mar 1, 2017 – Sr Director, Talent Management and OD

    Thank you for your input! We are confident in our executive team at FTD. Although we have experienced quite a bit of change, we strive to be a premier place to work with a casual yet fast-moving... More


  6. Helpful (1)

    "eCommerce Operations Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time

    Pros

    Coworkers and a lot of different departments

    Cons

    Not family oriented or flexible

    FTD Response

    Mar 1, 2017 – Sr Director, Talent Management and OD

    We appreciate your input. We agree that our employees are great and the variety of departments throughout FTD creates an interesting and engaging environment. At FTD, we understand the importance of... More


  7. "Senior Web Operations Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Web Operations Coordinator in Downers Grove, IL
    Current Employee - Senior Web Operations Coordinator in Downers Grove, IL
    No opinion of CEO

    I have been working at FTD full-time (More than 8 years)

    Pros

    Great people, good culture, and great moral within the company

    Cons

    Reorganization of the company cause some layoffs in Jan 2017

    FTD Response

    Mar 1, 2017 – Sr Director, Talent Management and OD

    Thank you for your post. We appreciate your feedback and observations on your experience at FTD. We agree that we have a strong culture that consists of great people and teamwork. We're innovators... More

  8. Helpful (9)

    "A wilted flower"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The majority of middle managers were really strong and passionate about their work and people around them. Summer hours were nice.

    Cons

    Where do I start? Worst experience in my career. While I was there pretty much the entire C level team left/replaced. Hr executives were replaced. Many jobs were filled without opening them to the staff so friends could be hired.

    Environment was sad and dingy and you never had anywhere to get a private moment in the day unless you went to your car. At the Downers Grove office there isn't even a sink on the first floor so if you wanted to wash a cup or people would go into the bathroom: gross. Just not a company I could ever recommend to anyone I like. People were not rewarded or encouraged to have ideas or thoughts in their heads. Horrible horrible horrible

    Advice to Management

    Treat your people with respect and for goodness sake get the people a sink

    FTD Response

    Mar 1, 2017 – Sr Director, Talent Management and OD

    Thank you for your input. We are glad that you enjoyed our summer hours program. This is one way that we demonstrate our commitment to creating a blend of work and personal lives for our employees... More


  9. Helpful (8)

    "WORST COMPANY EVER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FTD full-time (More than 3 years)

    Pros

    To be honest, I would not encourage my worst enemy to work here. There are no benefits to being at this screwed up company.

    Cons

    CIO makes it clear that you are not welcome if you are over a certain age. But if you are young (and female) then you are favored!

    Leadership has no strategy on direction of the company. Proflowers is in the tank and will continue to go downhill. Sales are down every year and they miss their holiday numbers on a regular basis. Wouldn't be surprised if they shut down the SD office in the next few years.

    HR is useless, from the top down.

    Advice to Management

    Hire some good leaders. Existing ones like the CIO are driving people out the door.

    FTD Response

    Mar 1, 2017 – Sr Director, Talent Management and OD

    At FTD, we recognize that everyone has different opinions and perspectives, and we value that diversity in our workforce. We are optimistic about the recent changes at FTD, as well as what the future... More


  10. "engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FTD full-time (More than 8 years)

    Pros

    Good experience working at FTD.

    Cons

    Corporate issues can make efforts difficult.


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