FTD Reviews | Glassdoor

FTD Reviews

Updated July 10, 2017
228 reviews

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228 Employee Reviews

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Pros
  • Good Work Life balance is allowed (in 11 reviews)

  • Many have flexibility and it's a good work environment (in 13 reviews)

Cons
  • an hour for customer service work (in 13 reviews)

  • The customer base Provide Commerce had was always so appreciative to have an American English speaking call center at their disposal (in 10 reviews)

More Pros and Cons

  1. Helpful (5)

    "Corporate Mind Set"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at FTD full-time (More than 10 years)

    Pros

    Dress code is very relaxed

    Cons

    They are very corporate focused and don't really care about the employees. Everything is done by the book and they are kind of cheap when it comes to doing things.

    Advice to Management

    Employee moral is very important


  2. Helpful (5)

    "Still have good managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at FTD (More than 5 years)

    Pros

    The FTD Acquisition has been a transition period but we still have some really great managers and employees. Many have flexibility and it's a good work environment. The onsite gym, yoga room, and fitness classes are awesome along with the Wellness Program. We have excellent benefits and the HR team is working hard to continue to bring in good talent. The campus is great and the e-commerce industry is fun and exciting.

    Cons

    Lots of changes since the acquisition and many new people. This can also be a positive. It's not Provide Commerce anymore and we lost some of the employee perks like a huge summer picnic and holiday party, but we still do some fun things like ice cream socials, pizza parties, happy hours, etc...

    Advice to Management

    Bringing back the employee experience program would lead to higher overall morale. That is the biggest change since the merger and many employees have lower morale now that the program is gone. Many employees say they are doing the work of 2-3 people since not all positions are being filled quickly enough. A lot of great people are leaving and management doesn't seem to care.


  3. Helpful (11)

    "It used to be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Downers Grove, IL
    Current Employee - Anonymous Employee in Downers Grove, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at FTD (More than 5 years)

    Pros

    Competitive salary for the area
    Flexible schedule and summer hours
    People really make this place and put their heart out working here
    Company recently started hiring from outside

    Cons

    Surprisingly busy during non-peak seasons, expect long hours at times
    You won't move up unless someone else quits
    Outdated technology
    More and more outsourcing on the tech side

    Advice to Management

    Stop outsourcing and listen to your employees. Update the technology and spend some money on advertisement so young people can learn about your company and products.


  4. Helpful (11)

    "Avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Diego, CA
    Current Employee - Customer Service Representative in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paycheck. Flexible hours (but not many off peak, 16-21 per week this summer for most, which is much lower than previous summers. Nice break room, good co-workers.

    Cons

    You are just a number. Management never asks "How are we doing?" or "What can we do to make your job better?" Website employees have to use is slow and glitchy. Problems on Personal Creations website have not been fixed since they came up around February. Changes made without keeping employees in the loop. FTD is a bean counting company, and employees in general are expenses to be cut, not assets to be invested in. Previous people mentioned cuts, such as a once a month birthday cake from CostCo, which has been cut. Also, information on the correct way to do things will vary depending on who you talk to.

    Advice to Management

    Please CARE about your front line employees. We get yelled at, cursed at, are called stupid (and worse) by customers. I have seen employees in tears from how rude we are treated. Also, how about a little more honesty on the website, as customers frequently tell me we mislead them.


  5. "Great job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in San Diego, CA
    Former Employee - Customer Service in San Diego, CA
    Recommends
    Approves of CEO

    I worked at FTD (Less than a year)

    Pros

    Freedom to assist customers and help them to ace a smile on someone's face.

    Cons

    There really isn't any cons. Just do your job


  6. Helpful (6)

    "Good & Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Diego, CA
    Current Employee - Senior Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FTD (More than 3 years)

    Pros

    San Diego office location and fellow coworkers are great.

    Cons

    Employee Development is non existent. High turnover at all levels, including upper management.

    Advice to Management

    Set clear direction. Train management to treat long term employees with respect and show them you want them to stick around.


  7. Helpful (3)

    "Could be great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Business Consultant in Waynesville, OH
    Former Employee - Field Business Consultant in Waynesville, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at FTD (More than a year)

    Pros

    Great job with lot's of flexibility and accountability Good money.Good perks - Car-phone-iPad-laptop
    Co-workers awesome.

    Cons

    Declining market. Forced to sell products designed to increase FTD profits with little to no value to most members. Focus is on stockholders...NOT members. I was having difficulty with the integrity of the job. I spoke to a Vice President about it and she told me, "I live in "pretendville" until 5" Meaning, she didn't let her conscience get in the way of the job. That was when I knew I could not succeed here. If you are a hard core closer that doesn't really care about customer service or how you treat your customers, this could be an awesome gig! I believe they are changing their business model where they will try to keep the top 20% performing shops and utilize the internet for orders and direct ship the majority of product (floral and gifts). Inn the meantime rack up as much as they can off the backs of the shops.

    Advice to Management

    If you focus on helping shops instead of being parasitic to sucking revenues from them, you will have better retention and make it easier to add new shops. Put customer FIRST....profits will follow


  8. Helpful (2)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seasonal Customer Service in La Jolla, CA
    Former Employee - Seasonal Customer Service in La Jolla, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The facility is nice, the people are nice and the location is central.

    Cons

    They have unrealistic expectations of employees and work habits in the environment.

    Advice to Management

    Hire people with better knowledge of what you are looking for verses anyone with a heartbeat.


  9. Helpful (2)

    "Great job but seasonal"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Seasonal Customer Service Representative in San Diego, CA
    Former Employee - Seasonal Customer Service Representative in San Diego, CA
    Recommends

    Pros

    Great job! I liked they allowed you to fix any customer issues.

    Cons

    Seasonal layoffs until next busy season


  10. Helpful (3)

    "Loved working with this product category"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Downers Grove, IL
    Current Employee - Customer Service Representative in Downers Grove, IL

    I have been working at FTD part-time (More than a year)

    Pros

    Good intentions, hard working staff.

    Cons

    Need to improve cross functional communications. Could use further technology investment and better training to give agents the tools to enhance the customer and member experience. Very low pay.


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