FacilitySource Reviews | Glassdoor

FacilitySource Reviews

Updated January 21, 2019
111 reviews

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4.1
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Bill Hayden
61 Ratings

Employee Reviews

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Pros
Cons
  • "The job itself is not difficult however can be overbearing due to poor communication and lack of trust from upper management" (in 5 reviews)

  • "Growing pains meaning more work and longer hours" (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Service Delivery Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Delivery Coordinator in Columbus, OH
    Current Employee - Service Delivery Coordinator in Columbus, OH
    Recommends
    Positive Outlook

    I have been working at FacilitySource full-time (More than a year)

    Pros

    They are more than willing to help. Offer classes to help you with you position. A lot of advancement.

    Cons

    I dont have any cons.


  2. "Happy, Up-Beat Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Buyer in Phoenix, AZ
    Current Employee - Buyer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FacilitySource full-time (More than a year)

    Pros

    Flexible work hours
    Can work remote
    Management recognition
    Fast Growing

    Cons

    Pays lower than market for Salary Positions

  3. Helpful (1)

    "Stay away from this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Columbus, OH
    Former Employee - Customer Service Manager in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FacilitySource full-time (More than 5 years)

    Pros

    CBRE bought the company so maybe they will get out of their own way now and actually improve customer service.

    Cons

    Software company that tries to also provide the maintenance their software was designed to track. Only thing is they fail to understand what a customer wants is more important than their agenda. They don’t want feedback from employees that contradicts their flawed business plan. They will say they are growing but all I witnessed was losing business. Sure they will sign new accounts but believe me when I say it’s only a matter of time before they lose those as well.

    Advice to Management

    Have less layers of upper management that only serve as motivational speakers and have no understanding or minimal understanding of the maintenance industry.


  4. "Service Delivery Coordinator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    yes yes yes yes yes

    Cons

    Stressful work environment
    No overtime


  5. "Service Delivery Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FacilitySource full-time

    Pros

    Decent Pay and Benefits. Some managers are friendly too

    Cons

    Processes change every 2 weeks


  6. "Great Culture and The Future Looks Bright!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Columbus, OH
    Current Employee - Director in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FacilitySource full-time (More than a year)

    Pros

    Just acquired by CBRE - exciting time to work here.!

    Cons

    The pace is fast - hold on to your hat!


  7. Helpful (1)

    "Well-Led Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at FacilitySource full-time

    Pros

    The company is a leader in its company. They have so much knowledge and a lot of good people leading the helm, so it’s no surprise to me that they’re constantly growing. Plus, the compensation is wonderful— the pay is very competitive.

    Cons

    None I can think of.

  8. Helpful (1)

    "Love it here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Columbus, OH
    Current Employee - Product Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FacilitySource full-time (More than 3 years)

    Pros

    I really enjoyed working in corporate, and now I have my own team. I just love the energy of this company!

    Cons

    There’s never a time you feel underwhelmed. In other words, you’re always busy doing something. It’s great if you’re a busy bee like me!

    Advice to Management

    Nothing major!


  9. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FacilitySource full-time

    Pros

    If you’re serious about doing a good job, this is an excellent company to work for. They’ll push you hard and expect great results, so any employee who’s not dedicated to pulling their weight won’t be working beside you long.

    Cons

    It’s a bit fast paced. I like it, but it might not be for everyone.


  10. Helpful (1)

    "Great place to get experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FacilitySource full-time

    Pros

    I've heard other employees say that FacilitySource is picky about their work, but those are just the people who like to slack off and get complacent. This company holds you accountable and they want their employees to be engaged and pushing for more. That's why I stay here. It's a place that doesn't have a lot of dead weight.

    Cons

    It is a very fast pace environment, some people may not like that but i definitely do.

    Advice to Management

    Keep up the good work!