FairPoint Communications Reviews in Manchester, NH | Glassdoor

FairPoint Communications Manchester Reviews

Updated November 20, 2017
29 reviews

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Manchester, NH Area

2.0
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FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
22 Ratings

29 Employee Reviews

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Pros
Cons
  • Poor upper management, secretive (in 12 reviews)

  • Union workers sometimes dont work very hard (in 6 reviews)

More Pros and Cons

  1. "Customer care representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Manchester, NH
    Former Employee - Customer Service Specialist in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications (More than 10 years)

    Pros

    I was able to help with and solve customer’s problems

    Cons

    Traveling 150miles per day to and from


  2. "OSP Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Plant Engineer in Manchester, NH
    Current Employee - Outside Plant Engineer in Manchester, NH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FairPoint Communications full-time (More than a year)

    Pros

    401k match, decent health benefits, annual bonus.

    Cons

    Upper management has no concept of field conditions

    Advice to Management

    Listen to field personnel

  3. "SST I&M"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, NH
    Former Employee - Anonymous Employee in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time

    Pros

    Employees care about the customers. Pay and benefits are good but are constantly under attack by corporate.

    Cons

    Management doesn't care about employees or customers. Never thanked for a job well done but always focused on what was done wrong. Outdated systems. Not uncommon for the local manager to tell you that if you don't like things- McDonalds is hiring. I could go on and on.

    Advice to Management

    You are not better then your employees. Try motivation and friendliness instead of insults and lies.


  4. "Manager Call Center"

    StarStarStarStarStar
    Former Employee - Manager in Manchester, NH
    Former Employee - Manager in Manchester, NH

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Steady Work, Good Pay, Flexible Schedule

    Cons

    Poor upper management, secretive upper management, no communication


  5. "Manager Local Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Manchester, NH
    Former Employee - Manager in Manchester, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Good pay, good experience, ability to work with outside vendors

    Cons

    lots of travel, benefits were decreased over time, manage union employees

    Advice to Management

    Treat your employees based on performance and not personally via others


  6. "Going in wrong direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Manchester, NH
    Former Employee - Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Was a good job at the technology forefront

    Cons

    Most management never worked on/with telecom technology. Relied on others who just didn't know what to do. Customer service suffered because of poor decisions. Didn't keep up with updates on equipment or technology.

    Advice to Management

    NUnfortunately will need to completely change most if not all. Need to revamp workforce to get back to taking care of all customers and providing excellent services.


  7. "Operation Installations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Installations in Manchester, NH
    Former Employee - Operations Installations in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Pay and benefits. Union contract and pension.

    Cons

    Management is gutting the company before the sale and could care less about the customers. They hate their employees and small customers. Check the comments on their Facebook page for a laugh.

    Advice to Management

    Your employees are still trying to help you and their customers. Listen to their ideas.

  8. "TOXIC"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Manchester, NH
    Former Employee - Anonymous Employee in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 8 years)

    Pros

    Work life balance is nice and good pay

    Cons

    Toxic environment. Constant layoffs for associates and management


  9. "Could be a great place to work But!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Manchester, NH
    Current Employee - Tech in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay and benefits, local work location

    Cons

    Negative environment, no voice in the work place, treated like children, good management has been eliminated

    Advice to Management

    Change of fail


  10. Helpful (2)

    "Fairpoint Communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Storage Specialist in Manchester, NH
    Former Employee - Enterprise Storage Specialist in Manchester, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Upper management was great. The morale was very good. The company was never bleeding-edge technology but close to it and you had a chance to learn. Most of management was promoted from within so there was a career path.

    Cons

    Upper management was great until the middle of 2014 when the company brought in people from the outside who had grandiose ideas of how to make things work. They started by shutting us out of future plans. Then they cut about three-quarters of the IT staff and outsourced the work to offshore personnel and a local company. Some of the remaining IT staff were moved to positions that they had no experience in and their past experience and knowledge is being wasted.

    Advice to Management

    When you cut loyal employees who are willing to learn new things you are working only from the bottom line. You now have created a morale problem which will fester and jeopardize the company and your jobs.


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