FairPoint Communications Reviews in Manchester, NH | Glassdoor

FairPoint Communications Manchester Reviews

Updated March 20, 2017
24 reviews

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Manchester, NH Area

1.6
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FairPoint Communications CEO and Director Paul H. Sunu
Paul H. Sunu
20 Ratings

24 Employee Reviews

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Pros
  • Good pay w/ considerable overtime, mostly because the cutover from Verizon systems to FairPoint systems went very poorly (in 17 reviews)

  • Pay and benefits are fair for the work that is performed (in 8 reviews)

Cons
  • Upper Management doesn't have a clue what's going on with the rank and file (in 10 reviews)

  • Union workers are cut-throat to each other (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Fairpoint Communications"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Enterprise Storage Specialist in Manchester, NH
    Former Employee - Enterprise Storage Specialist in Manchester, NH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Upper management was great. The morale was very good. The company was never bleeding-edge technology but close to it and you had a chance to learn. Most of management was promoted from within so there was a career path.

    Cons

    Upper management was great until the middle of 2014 when the company brought in people from the outside who had grandiose ideas of how to make things work. They started by shutting us out of future plans. Then they cut about three-quarters of the IT staff and outsourced the work to offshore personnel and a local company. Some of the remaining IT staff were moved to positions that they had no experience in and their past experience and knowledge is being wasted.

    Advice to Management

    When you cut loyal employees who are willing to learn new things you are working only from the bottom line. You now have created a morale problem which will fester and jeopardize the company and your jobs.


  2. "Going in wrong direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Manchester, NH
    Former Employee - Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Was a good job at the technology forefront

    Cons

    Most management never worked on/with telecom technology. Relied on others who just didn't know what to do. Customer service suffered because of poor decisions. Didn't keep up with updates on equipment or technology.

    Advice to Management

    NUnfortunately will need to completely change most if not all. Need to revamp workforce to get back to taking care of all customers and providing excellent services.


  3. "Operation Installations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Installations in Manchester, NH
    Former Employee - Operations Installations in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 10 years)

    Pros

    Pay and benefits. Union contract and pension.

    Cons

    Management is gutting the company before the sale and could care less about the customers. They hate their employees and small customers. Check the comments on their Facebook page for a laugh.

    Advice to Management

    Your employees are still trying to help you and their customers. Listen to their ideas.


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  5. "TOXIC"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Manchester, NH
    Former Employee - Anonymous Employee in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FairPoint Communications full-time (More than 8 years)

    Pros

    Work life balance is nice and good pay

    Cons

    Toxic environment. Constant layoffs for associates and management


  6. "Could be a great place to work But!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech in Manchester, NH
    Current Employee - Tech in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good pay and benefits, local work location

    Cons

    Negative environment, no voice in the work place, treated like children, good management has been eliminated

    Advice to Management

    Change of fail


  7. "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, NH
    Former Employee - Anonymous Employee in Manchester, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Top notch people, especially upper management. Very supportive.

    Cons

    Nothing bad to say. Fair pay for a balanced lifestyle.


  8. "Gone downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FairPoint Communications full-time (More than 10 years)

    Pros

    Pay is better than most

    Cons

    Management has gone downhill.

    Advice to Management

    Start over with a new time.


  9. Helpful (2)

    "Unstable Company Driven By Greed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Central Office Technician in Manchester, NH
    Former Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook

    I worked at FairPoint Communications full-time (More than 5 years)

    Pros

    salary, benefits, co-workers, union position
    The salary and benefits were great only because this is was a union position. My co-workers were amazing. We worked as a team. Very nice.

    Cons

    massive cuts to workforce, micromanagement, unreasonable demands, employees are treated awful by executive management and an unworkable environment. This company went into bankruptcy within 18 months of buying Verizon's NNE territory. After getting them out of bankruptcy, the company tried to replace union workers and was unsuccessful due to them being highly skilled. After a 4.5 month strike, this company laid off 10% of its workforce blaming loss of revenue but awarded themselves millions in bonus money. The company is now forcing technicians to work states away to cover for their layoffs and they don't have enough employees to do the work. STAY AWAY until this company is sold.

    Advice to Management

    lower management - get out and find a different job. This is a sinking ship.
    upper management - treat your employees with respect and you will get it back


  10. "Call Center Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Supervisor in Manchester, NH
    Current Employee - Department Supervisor in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FairPoint Communications full-time (More than 10 years)

    Pros

    The benefits and salary are pretty good if you have any significant time with the company. New hires a bit lower though. Good products to sell and support.

    Cons

    Culture is lacking. There is a an us vs them attitude between union and management that makes it difficult to manage the business. There is a lack of support or appreciation from upper management and communication about the company's vision and their plans is very much lacking.

    Advice to Management

    Re-engage your managers. Most feel kept in the dark and that there is no room for growth and development.


  11. Helpful (1)

    "Poorly managed let by hedge fund managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Central Office Technician in Manchester, NH
    Current Employee - Central Office Technician in Manchester, NH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FairPoint Communications (More than 10 years)

    Pros

    salary is good and it is conveniently located for me

    Cons

    never know when the next bankruptcy or layoff will come

    Advice to Management

    sell


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