Fairmont Hotels & Resorts Front Desk Agent Reviews | Glassdoor

Fairmont Hotels & Resorts Front Desk Agent Reviews

Updated Apr 9, 2019

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Found 16 reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
81%
Recommend to a Friend
100%
Approve of CEO
William Fatt
8 Ratings
  1. "I love the Claremont, many great perks such as employee discounts and access to facilities on off hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Claremont, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts part-time for less than a year

    Pros

    The luxury, connections, discounts, and access to quick advancement into management positions. There are also many great opportunities on the company website that offer academic aid and other cool benefits.

    Cons

    Not many, my job is fantastic. I look forward to work everyday and keep smiling. However, some guests can be sour grapes and that is no fun. We also have members and many you will build a great connection with, others not so much.

    Fairmont Hotels & Resorts2017-11-07
  2. "Has great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Has amazing employee benefits, the employees get along well, and they pay decently.

    Cons

    Upper management, no tools to succeed further, stressful, and it's always understaffed.

    Advice to Management

    Hire more people and more adequate managers that would be able to handle the job

    Fairmont Hotels & Resorts2018-08-14
  3. Helpful (4)

    "Fairmont gulag,favoritism, mass dysfunction, zero support, lots of stress. Started out lovely, ends terrible. Be warned"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Decent pay, commissions, good colleagues, free lunches, destination rates, nice properties, fun to meet people from all over the world.

    Cons

    Management is aloof, incompetent and distant. Very much an us and them culture. HR is confrontational and bumbling. Most "managers" are actually interns still in college who are under contract and run departments with zero work experience. Employees are very disposable, very high turnaround , very high burnout. Your hours are routinely cut due to managers getting a bonus for coming in under budget for work hours . Meaning...

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    Advice to Management

    Sell the property to a 3 star company. With the current formula , management has presided over a 50 percent loss in revenue for this year. Those figures are avaliable online. Staff is overworked , disrespected and retaliated against for complaints. Majority of guests are low wage , low information and socially inept, due to the lowering of rates to an average of about 100 dollars. Not a "luxury" brand at all with over...

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    Fairmont Hotels & Resorts2017-08-29
  4. Helpful (1)

    "I find it ironic fair is in their name"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts

    Pros

    Always have hours, great front desk workers, pay(when honored) is great. Once you get passed your 90 days are set

    Cons

    Make sure when quoted hourly rate that it is indeed immediate and not in 6 months. The union does very little to protect employees from getting unfairly disciplined. If you're under your 90 days and your boss or hr doesn't like you it's the kiss of death. Very few supervisors support you. Schedule is not set unless you're there from 20 to 30 years. The one minute late policy vs calling in is insane and very broken.

    Advice to Management

    The system is broken, I wish home office would see how many departments go through employees like Kleenex, the problem isn't the line level workers it's the management itself, they need to get rid of them and the current hr team and start anew. The scores would go up and line level morale would go up for sure. This place definitely isn't what they seemed like when I interviewed there.

    Fairmont Hotels & Resorts2016-05-15
  5. Helpful (7)

    "Run For The Hills!!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time for less than a year

    Pros

    Hotel discounts... sort of!, cool ppl to work with .... sort of

    Cons

    CRAZY SCHEDULING! one day it could be 6-2, the next 8-4, 10 pm -7am, back to 3-11, No true room for growth

    Advice to Management

    Don't hide things from your team! Be more involved with the team as far as help! Don't sit in the back and watch cameras the entire shift! Are you front desk mgr. Or security

    Fairmont Hotels & Resorts2015-02-26
  6. "Best company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts

    Pros

    Treats employees great Great pay Room for growth Management program

    Cons

    Union Weird hours because of seniority

    Advice to Management

    Listen to your employees more when something is brought up about a colleague or a job opportunity

    Fairmont Hotels & Resorts2015-01-22
  7. Helpful (1)

    "Good company, good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Sonoma, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time for less than a year

    Pros

    The benefits are great and is a great company to work for. They have good values and hire good people.

    Cons

    if you don't have seniority your hours will be cut significantly to almost zero during slow season. be ready to file for unemployment if you just started. there is no guarantee and they dont give you a heads up.

    Fairmont Hotels & Resorts2014-03-21
  8. "Great Brand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Great brand to work for. Good health care and decent pay.

    Cons

    Not much room for advancement. Hours can be unpredictable. Job can be extremely stressful. Unionized position.

    Fairmont Hotels & Resorts2013-09-27
  9. "So far so good!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Amazing Front Office Managers, solid pay, available Overtime, Positive Work Environment

    Cons

    Sometimes Long Hours, Intense guests

    Advice to Management

    Perhaps Executive team could have more lobby presence on the occasion, otherwise very happy.

    Fairmont Hotels & Resorts2013-08-01
  10. "front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Lake Louise, AB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Nice benefit and super good location for outdoor activities.

    Cons

    All good, just need drive around 2.5 hours to Calgary

    Fairmont Hotels & Resorts2019-04-09
Found 16 reviews