Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated August 14, 2018
598 reviews

Filter

Filter

Full-timePart-time

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt
William Fatt
174 Ratings

598 Employee Reviews

Sort: PopularRatingDate

Pros
  • "Very easy work and great benefits" (in 55 reviews)

  • "Good benefits after 3 months full time employment with the company" (in 26 reviews)

Cons
  • "Very limited opportunities for work-life balance" (in 28 reviews)

  • "You work very long hours if you support your team" (in 42 reviews)

More Pros and Cons

  1. "Banquet Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Bartender in Scottsdale, AZ
    Current Employee - Banquet Bartender in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts part-time (More than 5 years)

    Pros

    The staff, ambiance, and property is gorgeous.

    Cons

    It slows down during summer months.


  2. "Has great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Has amazing employee benefits, the employees get along well, and they pay decently.

    Cons

    Upper management, no tools to succeed further, stressful, and it's always understaffed.

    Advice to Management

    Hire more people and more adequate managers that would be able to handle the job

  3. "Best one in Austin TX"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Fairmont Hotels & Resorts full-time (More than 5 years)

    Pros

    To be best Hotel in Austin, TX. Amazing F&B outlets.

    Cons

    Micromanagement tends to come up occasionally., maybe given the opening phase pressure.


  4. "Great. Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Great benefits and love the opportunity for advancement

    Cons

    Never get a weekend off unless it's requested


  5. Helpful (1)

    "Cocktail server at P"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Great place and environment to work for!

    Cons

    The shift were 8 plus hours and a lot of the time no breaks were given due to being busy.

    Advice to Management

    Better structure


  6. "Bad for Nonconformists but Good for Many People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Front Office Manager in Seattle, WA
    Former Employee - Assistant Front Office Manager in Seattle, WA
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    Company definitely hires and promote from within, and managers are always looking for people on their staff to urge forward. Access to lots of training and resources once you reach a managerial level. Very beautiful work environment (historic hotel). Travel benefits (cheap rates at sister hotels) are a real treat. Highly structured work environment with emphasis on training and empowerment encourages new hires to succeed and ensures responsibilities are clear.

    Cons

    Long hours, insufficient compensation, no room for creative thinking or development, or project-based work due to rigid corporate structure and out-of-country ownership. Somewhat patronizing attitude of upper management.

    Advice to Management

    Stop infantilizing staff. Consider adjusting salary structure to address needs of different departments with different hours.


  7. Helpful (1)

    "Fairmont Gold Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    If you are wanting to get into the hospitality industry, this may be a good way to start.

    Cons

    Long hours with no breaks, toxic environment with constant complaining and gossiping, low wages

    Advice to Management

    Invest in your employees to make them more engaged and to make the workplace a more enjoyable place to be

  8. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Hotel perks, mgmt, friendly staff

    Cons

    Hours were very limited, no appreciation for hard work


  9. "Great place to learn business financials"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    Great company to grow and travel within.
    Great pension 401(k), decent pay scale.

    Cons

    Not a lot of accolades, more driven by profits than cuisine or guest experience


  10. Helpful (1)

    "Food And Beverage Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Manager
    Former Employee - Food and Beverage Manager
    Doesn't Recommend

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    There are always challenges and projects to do so there is a lot to learn

    Cons

    No work-life balance. Very high management turn-over. Although the company poses as one that cares about its management team, it is fair to say that this is not true. I felt that I had positive relationships with my coworkers and higher-level management, yet still I found myself in the position of having to "pitch" why I needed time off. Since it's a high-stress environment, there is no feedback on performance. I was given one job performance review in 3 years. Raises are given to employees when they threaten to quit - I saw this happen several times in the company.

    Interviews are all behaviour-based.

    Advice to Management

    Attract competent leaders, give reviews on work performance, understand that employees need some days off to rest and be with their families.


Showing 598 of 631 reviews
Reset Filters