Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated June 15, 2018
576 reviews

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3.8
StarStarStarStarStar
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Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt
William Fatt
167 Ratings

576 Employee Reviews

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Pros
  • "Very easy work and great benefits" (in 54 reviews)

  • "Good benefits after 3 months full time employment with the company" (in 26 reviews)

Cons
  • "Very limited opportunities for work-life balance" (in 28 reviews)

  • "You work very long hours if you support your team" (in 41 reviews)

More Pros and Cons

  1. "Great, dynamic company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - LDP
    Current Employee - LDP

    I have been working at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Dynamic team, hotel discounts and free meals

    Cons

    Hours and lack of flexibility


  2. "Bartender"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Good money, for sure a great place to work if you want to be in the service industry

    Cons

    Can't keep a manager on to save their lives.

  3. "Not Welcoming to Outsiders"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Good brand. Good hourly employee engagement.

    Cons

    If you are new to the brand, you will not feel welcomed.

    Advice to Management

    If you plan on continuing to acquire new properties, you will need to figure out how to set new hires outside of the brand up for success.


  4. "Greeter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Good leadership
    Minimum wage
    Good benefit

    Cons

    No career opportunity
    Less pay


  5. "Apprentice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Friendly team with a great family atmosphere. Always someone to help out when it’s needed and a great learning experience.

    Cons

    No cons to list for this company

    Advice to Management

    Keep up the great work.


  6. "Credit A/R"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Many Company "Perks" that flow throughout all the Fairmont Properties. Use of Hotels, Travel and Banquet facilitites, dining for discounted rate. Great variety of people from all around the world. Quality in Hotels.

    Cons

    Long hours and not that flexible with working from home, etc.

    Advice to Management

    Choose more flexible managers who understand family dynamics and many hours can be accomplished at home.


  7. "Banquets"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts part-time (More than 5 years)

    Pros

    Flexible Schedule and great pay.

    Cons

    Keeping a strong team and holding people accountable.

  8. "Professionalism at its best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    The Departments work well with each other. Supervisors make sure workers are informed and taken care of.

    Cons

    Amount of guests during busy times can be overwhelming for unseasoned hospitality employees.

    Advice to Management

    Communication between departments cane be improved


  9. "Huge support working for this incredible company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recreation Manager in Kailua Kona, HI
    Former Employee - Recreation Manager in Kailua Kona, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    All of my leaders were extremely helpful, felxible, and supportive. I was encouraged to be innovative and take my department to the next level. We often had new training sessions that would improve my understanding of leadership. My time off was very reasonable and I mostly worked 9-10 hours a day. Incredible company to work for!

    Cons

    I did not have any negative experiences while working for Fairmont.


  10. "If this is how they treat their applicants, how abused are their employees?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Massage Therapist in San Diego, CA
    Former Employee - Massage Therapist in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts part-time (Less than a year)

    Pros

    I have nothing positive to say about this company after jumping through hoops - I mean, interviewing - with their disrespectful and unprofessional spa director.

    Cons

    Poor communication, relatively poor pay (compared to other resorts of similar Forbes ranking), disrespectful, selfish, pompous attitude, poor communication. Did I mention poor communication? Oh, and poor communication.

    Advice to Management

    Don’t be late to your interviews. Don’t make your applicants hunt people down for information and scheduling. Don’t hire someone who lives over 100 miles away only to “not need their services” after they’ve uprooted themselves and moved to the area for this job. I’m sure your employees are 5-star worthy, but your management isn’t.


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