Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated December 10, 2018
638 reviews

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3.8
StarStarStarStarStar
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
187 Ratings

Employee Reviews

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Pros
  • "Very easy work and great benefits" (in 58 reviews)

  • "Good benefits after 3 months full time employment with the company" (in 27 reviews)

Cons
  • "Very limited opportunities for work-life balance" (in 31 reviews)

  • "Long hours no work life balance" (in 47 reviews)

More Pros and Cons

  1. Helpful (1)

    "The best work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Great pay; Feel empowered; support from management; very friendly and positive work environment; endless opportunities for career growth

    Cons

    Demanding guests, but this is expected in luxury hotels.


  2. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Del Mar, CA
    Former Employee - Assistant Manager in Del Mar, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Hard working line staff and free parking.

    Cons

    High turnover, long hours, little management or training.
    GDM is a revolving door, which leaves teams very understaffed and overworked.

    Don’t waste your time, too many other great brands with positive employee morale, HR support, culture, transparency and growth opportunities.

  3. "Good Place To Work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Owned by Accor Hotels. Great benefits.

    Cons

    Unique to each hotel & supervisor.


  4. "Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge in San Diego, CA
    Former Employee - Concierge in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    Upscale environment, world class decor.

    Cons

    Upper management can be critical of line level staff.

    Advice to Management

    Allow staff more opportunities to learn and grow as service professionals.


  5. "Great atmosphere"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Management is understanding
    Great Co workers
    Great benefits and incentives

    Cons

    Pay should be higher for this position


  6. Helpful (1)

    "Beach Club Supervisor"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Out on the beach; location was awesome

    Cons

    Long hours on the weekends


  7. "Loved the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    I was lucky that my managers and fellow staff were all great. Well managed.

    Cons

    Long hours, over-worked. Asked to do a lot of overtime (paid for it obviously).

    Advice to Management

    Hire more people to take the load off of current employees.

  8. "worst place to work or to visit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Boston, MA
    Current Employee - Cook in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    weird place , they say the process to hire take so long to pick the best people !!! everybody blame the new hire cuz newest , seniority first

    Cons

    normal pay , same other place in boston


  9. "Pool Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts part-time (Less than a year)

    Pros

    Co-workers were very fun and it was awesome being able to work at five different pools

    Cons

    Had to take a 30 minute break before starting your shift versus in the middle of the shift.


  10. "cook 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Working in the Big Island, Hawaii

    Cons

    Working for a poor management staff.

    Advice to Management

    To become more interested in their employees than looking good for coporate.