Fairmont Hotels & Resorts Reviews

Updated May 5, 2021

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4.0
75%
Recommend to a Friend
82%
Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt (no image)
William Fatt
344 Ratings
Pros
  • "Great benefits, great working culture(in 90 reviews)

  • "Good benefits, Great training opportunities, Competitive Pay(in 55 reviews)

  • Cons
  • "There can be long hours during the busy season(in 67 reviews)

  • "Work life balance can be difficult(in 49 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 3 years

      Would recommend to anyone - great company and great people

      Jan 24, 2021 - Supervisor in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      benefits, travel perks are great, culture, friendly employees, open door policy with HR, very big on diversity and inclusion, like to promote from within the company. I hope to work for this company again in the future.

      Cons

      You'll have a few disgruntled co-workers along the way whose positive experience with the company ends sour and they'll leave a nasty review on Glassdoor or indeed. Take the negative reviews with a grain of salt. Only con was the pay could've been slightly better however the culture/benefits/colleagues made up for it.

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    2. 4.0
      Current Employee, less than 1 year

      Overall Good, Certain Departments Better than others

      May 5, 2021 - Bartender in Phoenix, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - good benefits - nice location - nice work colleagues

      Cons

      - lower hourly pay than other establishments - expect heavy scheduling

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    3. 3.0
      Former Employee, more than 1 year

      Lack of empathy for staff, good place to make money

      Mar 25, 2021 - Server in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Brand new, very nice product and quality is superior, never ran out of anything, provided most of the uniform, always did good work securing clientele, outstanding compensation, strong learning culture.

      Cons

      Too much training from HR, 8-10 hours total is just too long and the virtue signaling is very cringe, especially without the support they should be providing. HR’s hiring process needs significant refinement.

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    4. 4.0
      Former Employee, more than 3 years

      Diverse work culture

      Apr 24, 2021 - Guest Service Representative in Washington, DC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free meal, work culture is diverse, learning

      Cons

      Some employees will want to use you, pay

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    5. 3.0
      Former Employee, more than 10 years

      Great name brand

      May 5, 2021 - Painter in San Jose, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - great teammates - great hotel benefits - union job

      Cons

      - older hotel needed lots of work

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    6. 3.0
      Former Employee, less than 1 year

      Manager

      May 2, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent Pay, Okay Benefits, Co-workers, Free Lunch.

      Cons

      Very long hours, high demands, disorganized, old building.

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    7. 5.0
      Former Employee, more than 1 year

      great company to work

      Apr 13, 2021 - Director of Revenue Management in Los Angeles, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great culture and great benefits

      Cons

      decentralize nature sometimes put the property in conflict with brand standards

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    8. 4.0
      Current Employee, less than 1 year

      hotel working

      Apr 8, 2021 - Pastry Sous Chef in Austin, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Big company, so you con potentially travel to other locations.

      Cons

      Work a lot of hours. Very corporate

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    9. 4.0
      Current Employee, more than 1 year

      Great Hotel to Work For

      Apr 3, 2021 - Stewarding Manager in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of career growth opportunities

      Cons

      Nothing in particular for this hotel, normal hospitality scheduling

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    10. 1.0
      Current Employee, more than 1 year

      Poor management, favoritism, work for free

      Apr 14, 2021 - Cook in Santa Monica, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A union that does not support you

      Cons

      Bad management, like when the executive chef put his hands in a female employees apron pocket and had no consequences.

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    Viewing 1 - 10 of 1,134 Reviews

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