Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated September 17, 2017
448 reviews

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3.8
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
132 Ratings

448 Employee Reviews

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Pros
  • Great benefits and great manager training programs (in 45 reviews)

  • They really care about employees and have good benefits (in 23 reviews)

Cons
More Pros and Cons

  1. "Excellent Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bellman in Newport Beach, CA
    Current Employee - Bellman in Newport Beach, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts (More than a year)

    Pros

    Great pay, awesome clientelle, great coworkers

    Cons

    food not so good for employees. management just average


  2. "Decent Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Concierge Supervisor in San Francisco, CA
    Former Employee - Concierge Supervisor in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts (More than 3 years)

    Pros

    Great travel benefits, fun people, great company culture

    Cons

    Working the holidays and weekends can really be draining and make it hard to have normal life. Benefits dwindled as my time went on

    Advice to Management

    More frequent check ins and professional development meetings

  3. "work your life away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Outlets Manager in Berkeley, CA
    Former Employee - Assistant Outlets Manager in Berkeley, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    Great destinations program to stay at other Fairmont hotels, competitive rate of pay, great external training classes from leaders from their own organization behavior professional.

    Cons

    Very corporate, meaning if you have a bad director you will not have a good experience. I worked in a department with a poor director, but I could tell the other departments and properties that had better directors had a better work life. I wish there was more structure and direction for the department and my personal goals. Signed a 50 hour contract and usually work 65 hours with one day off and director expected nothing less than this.

    Advice to Management

    Listen to what your colleagues want and respect their needs and realize that everyone has their own idea of work-life balance and goals.


  4. "Brilliant empolyers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lifeguard in Oakland, CA
    Former Employee - Lifeguard in Oakland, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts (More than a year)

    Pros

    Excellent to work for,
    Great canteen
    Nice people

    Cons

    None from my experience


  5. "Very giving company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Company is very invested in you growing within

    Cons

    Very heavy work load, worked 60+ hours as a manager


  6. Helpful (1)

    "Good learning experience, not great management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    I learned a lot about how to handle union employees, how to be a direct manager, and how to deal with large issues with both guests and employees

    Cons

    Upper management did not care very much about your happiness and expected you to immediately know how to do something despite being in a training program. The hours were long and the schedule was crazy - going from working overnight to working the day shift with only one day off in between. There's little time for life outside of work.

    Advice to Management

    Check in on your people more often, try to allow more work - life balance.


  7. "Assistant Front Office Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Front Office Manager in San Francisco, CA
    Current Employee - Assistant Front Office Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Turning moments into memories for our guests

    Cons

    currently not that many Opportunity for growth

  8. "Guest Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - GSA in Chicago, IL
    Former Employee - GSA in Chicago, IL
    Doesn't Recommend
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    Good Pay, sadly nothing much..

    Cons

    Lack of training and coaching, manipulative night Manager (permanent one), improper scheduling.

    Advice to Management

    Please observe what is going on. How is your Training Program, Scheduling, etc...


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping Manager in San Jose, CA
    Former Employee - Housekeeping Manager in San Jose, CA
    Recommends
    Positive Outlook

    I worked at Fairmont Hotels & Resorts (More than 3 years)

    Pros

    Excellent place to work, fantastic culture that promotes within.

    Cons

    Long hours, but usually comes with Hospitality jobs


  10. Helpful (1)

    "Ups and Downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Berkeley, CA
    Former Employee - Anonymous Employee in Berkeley, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    -Gorgeous setting in the posh Berkeley hills with stunning views; you always feel like you're in a scene from a movie.
    -Heartfelt camaraderie with some truly wonderful people.
    -Fairmont is a brand which makes your resume shine. If you're looking to grow in hospitality, this brand is a great stepping stone.

    Cons

    -Notoriously low pay.
    -Rigid rules.
    -"Upstairs/Downstairs" environment (employees are "the help" and you are reminded of it at all times. Classist.)
    -Top-heavy and chaotic management.
    -Truly disgusting employee restrooms.

    Advice to Management

    It would have been nice if the GM saw the staff outside of the executive offices as people rather than just "human resources". He's comes off as cold and stiff, lacking in any sort of visible empathy or caring towards those working far under him. It's too bad because it's a real missed opportunity to connect and build trust.

    To the other managers, build concrete processes with clear go-to managers and access to them. Too many times, there's a problem with no one around to answer the questions. Get all the managers from the various departments on the same page. Make it easier to communicate with the MOD's. They always seemed to be missing in action when they were needed.


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