Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated March 17, 2017
387 reviews

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Full-time Part-time

3.9
Star Star Star Star Star
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Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt
William Fatt
111 Ratings

387 Employee Reviews

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Pros
  • Great benefits, good team to work with, fast paced environment with lots of autonomy (in 40 reviews)

  • They really care about employees and have good benefits (in 18 reviews)

Cons
More Pros and Cons

  1. "Beautiful hotel lobby"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    I love the lobby the great insurance they offer and the cafeteria for employees with free food is amazing and yummy Charles the night manager is amazing to work with

    Cons

    The rooms need to be renovated all of them working there used to get complaints about the rooms everyday there was not a day when at least one person will complain on how the rooms need to be update

    Advice to Management

    Same renovate the rooms the hotel is beautiful and also the staff


  2. "Food and Beverage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Decent pay, good travel benefits

    Cons

    Long hours, entitled rich people, emotionally stressful


  3. "general manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Newport Beach, CA
    Former Employee - General Manager in Newport Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    Luxury service and care for colleagues

    Cons

    Distribution limited - H&W plan needs improvement

    Advice to Management

    none


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  5. "F&B Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Manager in Chicago, IL
    Former Employee - Food and Beverage Manager in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    Great overall program for a company

    Cons

    Property worked at was not one of the higher appreciated properties and was often left out

    Advice to Management

    Trust your middle and Entry managers more.


  6. "Housekeeper"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Housekeeper
    Former Employee - Executive Housekeeper
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay was great and unionized labor so anything over 8 hours is time and a half. Freedom on shift and didn't need to finish all rooms, could give some back.

    Cons

    Bad work hours, and not consistent! They give a lot of on call shifts that ruin your days plans. They are unable to give steady hours due to how many employees they have!

    Advice to Management

    Too many housekeepers being hired! Never enough hours for someone to live on. The carts are never prepped for night crew!


  7. "Security Supervisor"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Great People, Nice work environment

    Cons

    Retention is a huge problem due to low pay


  8. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Luxury property in the heart of Silicon Valley. Opportunities for growth and development.

    Cons

    It can be very busy and demanding at times.


  9. "Great product, great company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for! The team is passionate about providing high-quality customer service, whether it's on the front line or in the back end.
    - Sick days
    - Pension plan
    - Employee discount
    - Insurance benefits
    - Telecommuting when needed (sales and marketing department)
    - Work-life balance
    - Strong management

    Cons

    No major cons to mention with regards to my personal experience.


  10. "Great Spot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Outlets in Kamuela, HI
    Current Employee - Director of Outlets in Kamuela, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time (More than 5 years)

    Pros

    Great benefits, good team to work with, fast paced environment with lots of autonomy. Senior leadership are strong and engaged.

    Cons

    Work life balance can sometimes be difficult to maintain


  11. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing company to work for, great perks, beautiful place to work at. Everyone was so nice and inviting, feels like home.

    Cons

    No cons to report at this time



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