Fairmont Hotels & Resorts Reviews | Glassdoor

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Fairmont Hotels & Resorts Reviews

Updated February 18, 2018
532 reviews

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3.9
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Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt
William Fatt
158 Ratings

532 Employee Reviews

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Pros
  • Very easy work and great benefits (in 52 reviews)

  • Good benefits after 3 months full time employment with the company (in 25 reviews)

Cons
  • Very limited opportunities for work-life balance (in 27 reviews)

  • long hours at times, fast-pace work (in 38 reviews)

More Pros and Cons

  1. "Huge support working for this incredible company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recreation Manager in Kailua Kona, HI
    Former Employee - Recreation Manager in Kailua Kona, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than 3 years)

    Pros

    All of my leaders were extremely helpful, felxible, and supportive. I was encouraged to be innovative and take my department to the next level. We often had new training sessions that would improve my understanding of leadership. My time off was very reasonable and I mostly worked 9-10 hours a day. Incredible company to work for!

    Cons

    I did not have any negative experiences while working for Fairmont.


  2. "Experience Coordinator, Well & Being Spa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Coordinator in Scottsdale, AZ
    Former Employee - Customer Experience Coordinator in Scottsdale, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Fairmont holds professionalism and friendliness hand in hand; phenomenal benefits within the hotel system as well as benefits packages for full time employees.

    Cons

    There is not a hard-pressed follow through from management regarding assisting employees who need counseling from management regarding any professional disciplinary plan of action. The follow through from management to assist an employee is based largely on whether or not you as the employee are within management's clique.

    Advice to Management

    When you take the time to sit with an employee in a disciplinary conversation, follow through with assisting your employee to take the next right step of action when they are willing and open to whatever action of correction has been suggested. Be honest in your words and actions. Be clear in your intentions.

  3. "Security Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Security Agent in Santa Monica, CA
    Current Employee - Security Agent in Santa Monica, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    I work at the Fairmont Miramar in Santa Monica. The location of the property is amazing. Most of the people that work there are awesome.

    Cons

    The upper management does not seem to care for its employees and treats them as expendable assets.


  4. "Fairmont Olympic has gone down the drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts part-time

    Pros

    Good hourly wage due to Seattle minimum wage

    Cons

    HR does not care about their employees!!
    No room to grow.


  5. "Shady Shady Shady Management and extremely poorly ran!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in San Francisco, CA
    Former Employee - Food Server in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    Great money at xmas time

    Cons

    Young inexperienced and the worst F&B Managers ever. watch your back because they will do anything and everything to get their way. Never in my life have I ever been treated so low and inhumanely. Leaving there was the best choice ever.

    Advice to Management

    Shame Shame Shame on all of you


  6. "valet"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Valet Parking in San Diego, CA
    Former Employee - Valet Parking in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than 5 years)

    Pros

    Fast paced and good tips

    Cons

    Long hours in the cold

    Advice to Management

    Listen to the valets needs


  7. "Spa Concierge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SPA Concierge in San Diego, CA
    Former Employee - SPA Concierge in San Diego, CA
    Recommends
    Neutral Outlook

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Really nice colleagues. From the massage therapists to the other spa staff, everyone is very nice and friendly. Feels like a family. The ambiance is also really nice and upscale.

    Cons

    Being a spa concierge can be a bit monotonous and overwhelming if there isn't enough ppl working that day.

  8. "Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Excellent benefits, great interaction with colleagues, and hotel perks.

    Cons

    Depending on your title, managers are not quite as supportive to assist with you growing in the company. Customer service in the company could be better.


  9. "Banquet server on call"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Banquet Server in Scottsdale, AZ
    Current Employee - Banquet Server in Scottsdale, AZ
    Recommends
    Positive Outlook

    I have been working at Fairmont Hotels & Resorts part-time (More than a year)

    Pros

    Coworkers are nice. All the banquet captains are there and willing to teach and explain anything and everything you want to know. The biggest attribute about this company is they allow you to grow and not crush you if you don’t get something right away. The standards are high but the consistent support makes it all worth while.

    Cons

    I would like to work more during the summer months. It gets really slow and u have to save money for this slow season.

    Advice to Management

    Keep doing what you are doing❤️


  10. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Pay, travel benefits, health insurance

    Cons

    sometimes its hard getting upper mgmt to listen and make positive changes

    Advice to Management

    listen more closely to employees


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