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Fairmont Hotels & Resorts

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Fairmont Hotels & Resorts

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Fairmont Hotels & Resorts Reviews

Updated Sep 20, 2023

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Found 1,868 of over 2K reviews
72% Recommend to a Friend
Fairmont Hotels & Resorts CEO William Fatt
77% Approve of CEO

Found 1,776 of over 2K reviews

Recommend to a Friend
Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt
William Fatt
522 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "Great benefits and discounts on other locations.(in 202 reviews)
  • "Good pay and benefit so I worked as student and it was good(in 108 reviews)
  • "Great people and lots of action on weekends.(in 55 reviews)
  • "Friendly staff and they are also very dedicated to their job.(in 50 reviews)
  • "You get to live in beautiful jasper and colleagues are great.(in 49 reviews)

Ratings by Demographics

This rating reflects the overall rating of Fairmont Hotels & Resorts and is not affected by filters.

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    1. 5.0
      Sep 18, 2023
      Banquet Server
      Current Employee, more than 8 years
      Scottsdale, AZ
      CEO Approval
      Business Outlook


      Prestigious Work Environment: The Fairmont is renowned for its luxury and high standards, providing employees with a prestigious workplace to enhance their professional experience. Networking Opportunities: You'll have the chance to interact with a diverse clientele, including high-profile guests and business professionals, which can lead to valuable networking connections Flexible Hours: Many banquet positions offer flexible scheduling (if you're on-call), making it suitable for those seeking part-time or seasonal employment while accommodating personal commitments. It's always nice to make your own schedule, especially if you're in college. Customer Service Experience: This role provides an opportunity to develop strong customer service and communication skills, which are highly transferable to various other industries. Work with a Diverse and Inclusive Team: A diverse workforce brings different perspectives and can lead to better decision-making.


      Physical Demands: The job can be physically demanding, requiring long hours of standing, walking, carrying trays, and lifting heavy objects, which may lead to fatigue or discomfort. Irregular Hours: Banquet servers often work irregular hours, including evenings, weekends, holidays, and split shifts, which can make it challenging to maintain a consistent work-life balance. Seasonal Employment: Some banquet server positions at The Fairmont may be seasonal, leading to potential periods of unemployment during the off-season.

      1. 1.0
        Jul 8, 2023
        Current Employee, less than 1 year
        Kamuela, HI
        CEO Approval
        Business Outlook


        Literally NONE other than getting my internship hours. Could have done that anywhere though without feeling like I'm being tortured.


        First of all, interns were all lied to before we got here. We were originally told that the positions would be rotating, and once we got here, we were told they wouldn't. Then they proceeded to put the majority of us on dish washing duty, and the dishwasher has been broken for months. They expected us to do the dirty work that has no benefit towards our education and hospitality, and is extremely physically demanding and exhausting. After a lot of push, they finally allowed rotating positions. However, that is just the FIRST problem we encountered. So many things in our rooms are broken, and our rooms our TINY – barely big enough for one person, let alone 3. Our food is literal slop, I think I would rather eat prison food… unless maybe this is prison food. We are not allowed to use anything in the resort, which we wouldn't mind if there we were being taken care of better, but because of how they're treating us, our mental health is horrible. We're physically and mentally exhausted from working here. Every time someone goes to HR with a small issue, they ask if we want to go home. Slowly, I begin to realize that they hired so many of us because they knew we would hate it so much that they would have plenty of people quitting on them. That tells me that they've done this before, which makes this even worse. Right now, an intern has quit almost every week or every other week since May.

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      Fairmont Hotels & Resorts Reviews FAQs

      Fairmont Hotels & Resorts has an overall rating of 3.8 out of 5, based on over 2,058 reviews left anonymously by employees. 72% of employees would recommend working at Fairmont Hotels & Resorts to a friend and 60% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

      According to anonymously submitted Glassdoor reviews, Fairmont Hotels & Resorts employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Fairmont Hotels & Resorts. This rating has improved by 2% over the last 12 months.

      72% of Fairmont Hotels & Resorts employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Fairmont Hotels & Resorts 3.3 out of 5 for work life balance, 3.8 for culture and values and 3.9 for career opportunities.

      According to reviews on Glassdoor, employees commonly mention the pros of working at Fairmont Hotels & Resorts to be culture, career development, benefits and the cons to be work life balance, management.

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      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)



      I've completed an initial phone screening interview, followed by a 2-hour interview with the Department VP. Next in the process are three separate 90-minute peer interviews. Is there a possibility of another interview after the peer interviews, or should I anticipate receiving an offer?

      1 Comment

      Administrative Assistant

      I have an interview with the owner coming up and how would you answer if the they ask when I can start when I have two set/booked vacations in the upcoming months? For reference: I leave for one in 2 weeks for a month and the other one is in the beginning of December for 2 weeks. I don’t want to say immediately because of the trips, but if I don’t say immediately then I might lose the job. Help!


      Postdoctoral Researcher

      Hello guys, I applied as Chemical engineer in a big company and I did with them all the interview steps (last one on 05/09/23), at the time of the interview there was no job opening and I got the interview through another division. Last week I received an email saying that they will let me know their final decision by the end of this week. Today I have received an email (with the job description attached) scheduling a call in few days for sharing the decision. Do they want to reject me on call?


      Glassdoor has 2,058 Fairmont Hotels & Resorts reviews submitted anonymously by Fairmont Hotels & Resorts employees. Read employee reviews and ratings on Glassdoor to decide if Fairmont Hotels & Resorts is right for you.