Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated January 20, 2017
23 reviews

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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
1 Rating

23 Employee Reviews

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Pros
  • Great benefits, good team to work with, fast paced environment with lots of autonomy (in 40 reviews)

  • They really care about employees and have good benefits (in 18 reviews)

Cons
More Pros and Cons

  1. "Disappointing kitchen"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts (Less than a year)

    Pros

    -They had great benefits, that's about it

    Cons

    -Not enough communication between managers and staff
    -unrealistic expectations
    -under staffed
    -chefs not knowing what's going on in their own kitchen
    -no work/life balance

    Advice to Management

    Pay attention to the reality of the situation. Communicate clearly to staff and be realistic of your expectations, especially when understaffed with a menu designed for a larger staff.


  2. "I find it ironic fair is in their name"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Always have hours, great front desk workers, pay(when honored) is great. Once you get passed your 90 days are set

    Cons

    Make sure when quoted hourly rate that it is indeed immediate and not in 6 months. The union does very little to protect employees from getting unfairly disciplined. If you're under your 90 days and your boss or hr doesn't like you it's the kiss of death. Very few supervisors support you. Schedule is not set unless you're there from 20 to 30 years. The one minute late policy vs calling in is insane and very broken.

    Advice to Management

    The system is broken, I wish home office would see how many departments go through employees like Kleenex, the problem isn't the line level workers it's the management itself, they need to get rid of them and the current hr team and start anew. The scores would go up and line level morale would go up for sure. This place definitely isn't what they seemed like when I interviewed there.


  3. Helpful (1)

    "Fairmont"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Good benefits, nice location, Some of the events that the hotel runs are nice, the hotel restaurant is decent, historic hotel.

    Cons

    Management doesn't seem to care about a lot of things. The schedule is awful, but that is with any hotel (nights, weekends, holidays). Poor communication between different departments.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Fairmont Dallas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Commission if you can sell

    Cons

    Crazy schedule, no weekends, lower pay


  6. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Fairmont Hotels & Resorts (More than a year)

    Pros

    Great tips, upscale clientele, beautiful property

    Cons

    Management had very high turnover. We got a new manager towards the end of my employment who fired all of the bartenders who had worked there 10+ years because she wanted a different "look". Very unprofessional management.

    Advice to Management

    Listen more to what employees have to say. There is a huge disconnect between management and servers and managers are highly unapproachable


  7. "Not bad for a hotel job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Food and Beverage Manager in Newport Beach, CA
    Current Employee - Assistant Food and Beverage Manager in Newport Beach, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    After working at the Park Hyatt, Fairmont was definitely a step up. Dress code is not not that strict and individuality is encouraged.

    Cons

    Crazy hours! You constantly live in fear of a secret shopper. Never ending list of hotel standards and regulations. I was often working till midnight and then expected to work at 5am again


  8. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay & benefits. Colleagues emotional labor is nice to be around. Clear understandings of why it is a job and not a lifestyle.

    Cons

    People are worried losing their jobs to the "next best thing". No sense of teamwork or benefit for the company as a whole, rather survival of the fittest.

    Advice to Management

    Work more as a team and share the wealth and opportunity. The executives shouldn't put their yearly bonus before the well being of all line level associates.


  9. "Hostess"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess in Boston, MA
    Current Employee - Hostess in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Fairmont Hotels & Resorts full-time (More than 5 years)

    Pros

    Goos benefits , good pay , good management

    Cons

    Life/ work balance . Schedule change a lot .


  10. Helpful (1)

    "Average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It's an international company so if you want to travel there's opportunity

    Cons

    Little pay and you have to work odd hours.

    Advice to Management

    Try to develop the environment and employees instead of micromanaging


  11. Helpful (1)

    "New perspective in hospitality..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Good location right by the beach in Santa Monica, CA. Some renovated rooms with ocean views.

    Cons

    Poor management, working environment at this specific location is horrible. Being in the basement just plain sucks...bugs, dirty, old, bathrooms are not clean. You would think it would be a better working environment for a "luxury" hotel.



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