Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated July 21, 2017
26 reviews

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2.0
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
1 Rating

26 Employee Reviews

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Pros
  • Great benefits and great manager training programs (in 46 reviews)

  • They really care about employees and have good benefits (in 22 reviews)

Cons
More Pros and Cons

  1. "Assistant Outlet Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outlet Manager in Berkeley, CA
    Former Employee - Outlet Manager in Berkeley, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    Good benefits to stay at Fairmont properties. Lovely properties. At least superficially friendly staff.

    Cons

    Complete dysfunction from the top down. Way too much red tape. Lip service not backed by management's actions. No clear future planned for company.

    Advice to Management

    Give people a clear vision of where the company is going and how to get there. Get rid of the rotten apples, especially at the top. Give people the tools and authority to do their jobs effectively.


  2. Helpful (1)

    "Pretty Bad."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fairmont Gold Supervisor in New York, NY
    Former Employee - Fairmont Gold Supervisor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    The Cafeteria is Decent, but you won't be able to Go there because they'll schedule you alone.. IF they schedule you at all.

    Cons

    Poor Immediate Management
    No Trust in Employees
    No Empathy
    Awful disciplinary model
    Extreme favoritism
    Associate Turnover is a Killer due to poor management structure.

    Advice to Management

    Rather than listen to all the things guests will say in order to get something, listen to your employees. This company is only interested in TripAdvisor so throwing employees under the bus is a common occurrence.

  3. "Claremont Hotel"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts (More than a year)

    Pros

    Very good benefits. Kaiser and Delta Dental

    Cons

    Hours and Pay, needs better management


  4. "Disappointing kitchen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fairmont Hotels & Resorts (Less than a year)

    Pros

    -They had great benefits, that's about it

    Cons

    -Not enough communication between managers and staff
    -unrealistic expectations
    -under staffed
    -chefs not knowing what's going on in their own kitchen
    -no work/life balance

    Advice to Management

    Pay attention to the reality of the situation. Communicate clearly to staff and be realistic of your expectations, especially when understaffed with a menu designed for a larger staff.


  5. Helpful (1)

    "Fairmont"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Good benefits, nice location, Some of the events that the hotel runs are nice, the hotel restaurant is decent, historic hotel.

    Cons

    Management doesn't seem to care about a lot of things. The schedule is awful, but that is with any hotel (nights, weekends, holidays). Poor communication between different departments.


  6. "I find it ironic fair is in their name"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Always have hours, great front desk workers, pay(when honored) is great. Once you get passed your 90 days are set

    Cons

    Make sure when quoted hourly rate that it is indeed immediate and not in 6 months. The union does very little to protect employees from getting unfairly disciplined. If you're under your 90 days and your boss or hr doesn't like you it's the kiss of death. Very few supervisors support you. Schedule is not set unless you're there from 20 to 30 years. The one minute late policy vs calling in is insane and very broken.

    Advice to Management

    The system is broken, I wish home office would see how many departments go through employees like Kleenex, the problem isn't the line level workers it's the management itself, they need to get rid of them and the current hr team and start anew. The scores would go up and line level morale would go up for sure. This place definitely isn't what they seemed like when I interviewed there.


  7. "Fairmont Dallas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Commission if you can sell

    Cons

    Crazy schedule, no weekends, lower pay

  8. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Fairmont Hotels & Resorts (More than a year)

    Pros

    Great tips, upscale clientele, beautiful property

    Cons

    Management had very high turnover. We got a new manager towards the end of my employment who fired all of the bartenders who had worked there 10+ years because she wanted a different "look". Very unprofessional management.

    Advice to Management

    Listen more to what employees have to say. There is a huge disconnect between management and servers and managers are highly unapproachable


  9. "Not bad for a hotel job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Food and Beverage Manager in Newport Beach, CA
    Current Employee - Assistant Food and Beverage Manager in Newport Beach, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    After working at the Park Hyatt, Fairmont was definitely a step up. Dress code is not not that strict and individuality is encouraged.

    Cons

    Crazy hours! You constantly live in fear of a secret shopper. Never ending list of hotel standards and regulations. I was often working till midnight and then expected to work at 5am again


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good pay & benefits. Colleagues emotional labor is nice to be around. Clear understandings of why it is a job and not a lifestyle.

    Cons

    People are worried losing their jobs to the "next best thing". No sense of teamwork or benefit for the company as a whole, rather survival of the fittest.

    Advice to Management

    Work more as a team and share the wealth and opportunity. The executives shouldn't put their yearly bonus before the well being of all line level associates.


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