Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated August 11, 2017
89 reviews

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3.0
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
12 Ratings

89 Employee Reviews

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Pros
  • Great benefits and great manager training programs (in 45 reviews)

  • They really care about employees and have good benefits (in 23 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Ups and Downs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Berkeley, CA
    Former Employee - Anonymous Employee in Berkeley, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    -Gorgeous setting in the posh Berkeley hills with stunning views; you always feel like you're in a scene from a movie.
    -Heartfelt camaraderie with some truly wonderful people.
    -Fairmont is a brand which makes your resume shine. If you're looking to grow in hospitality, this brand is a great stepping stone.

    Cons

    -Notoriously low pay.
    -Rigid rules.
    -"Upstairs/Downstairs" environment (employees are "the help" and you are reminded of it at all times. Classist.)
    -Top-heavy and chaotic management.
    -Truly disgusting employee restrooms.

    Advice to Management

    It would have been nice if the GM saw the staff outside of the executive offices as people rather than just "human resources". He's comes off as cold and stiff, lacking in any sort of visible empathy or caring towards those working far under him. It's too bad because it's a real missed opportunity to connect and build trust.

    To the other managers, build concrete processes with clear go-to managers and access to them. Too many times, there's a problem with no one around to answer the questions. Get all the managers from the various departments on the same page. Make it easier to communicate with the MOD's. They always seemed to be missing in action when they were needed.


  2. "Front Desk"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Great benefits, many locations for transfer

    Cons

    No regard for colleagues, management cares only for themselves

  3. "Food and Beverage Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Great friends and family discount.

    Cons

    Resort locations treat everyone like they are kids. Instead of separating the people that are there for their careers versus the ones that are their for a fun 3 - 6 months, they treat you all like the latter.


  4. "Banquet Attendant generally encompasses more duties than initially intended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Pay, Perks, Resources, Support, Flexibility

    Cons

    Hours, Leadership, communication, culture, work life balance


  5. "Royal service agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    good pay and good benefit

    Cons

    not so much growth oppotunity


  6. "interesting year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Great Benefits and beautiful properties

    Cons

    Lack of support and training at multiple levels mixed with high expectations is a recipe for disaster.


  7. Helpful (1)

    "What they don't tell you about "internal growth""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Depending on the department you work in you can make really great money. With a proven track record negotiating high pay is definitely a possibility. Also, the union protection and benefits are really nice.

    Cons

    Upon my first interview I asked how difficult the transition between departments and hotel locations is and was told that if the position was available, you gave your manager proper notice of your desire to change departments and were indeed qualified for the position all you would need to do is fill out a request for transfer and then wait for HR to contact you. Wht they don't tell you is very rarely does your resume make it to your desired hotel locations HR. You actually have to contact either yourself, your current manager and/or your department manager. They don't even send you a rejection email! I've also seen higher seniority colleagues manipulate/ and abuse their seniority status get beat others out of positions they had app;lied for way before the colleague abusing the way things are done. I've also seen colleagues get totally SCREWED out of potential promotions just because of their lack of being able to staff.

    Advice to Management

    Be more organized and learn to effectively communicate with their staff.

  8. "Hotel"

    StarStarStarStarStar
    Current Employee - Small Group Sales Manager in Campbell, CA
    Current Employee - Small Group Sales Manager in Campbell, CA
    Doesn't Recommend

    I have been working at Fairmont Hotels & Resorts (Less than a year)

    Pros

    Perks with the Destination Program being able to stay at other properties with discounts

    Cons

    Huge turnover, lack of pay, benefits


  9. "Pool Ambassador"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Fairmont Hotels & Resorts part-time

    Pros

    They give good discounts on hotels and your lunch meals. They have a large employment rate.

    Cons

    They promise you with long term careers and wanting to keep everyone on. But after orientation, they don't even remember your name when they pass you in the hallway. Their number one priority is to keep guests happy no matter what, even at your expense.

    Advice to Management

    Treat your employees better. And don't look down on them in any position they are in.


  10. Helpful (1)

    "Not employee friendly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Beautiful place to work, Faimornt Grand Del Mar is the newest aquisition.

    Cons

    The company is always demanding performance but they don't try to boost the employees moral.

    Advice to Management

    Listen to your workers.


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