Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated June 22, 2017
150 reviews

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5.0
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Fairmont Hotels & Resorts CEO William Fatt
William Fatt
66 Ratings

150 Employee Reviews

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Pros
  • Great benefits and great manager training programs (in 42 reviews)

  • They really care about employees and have good benefits (in 21 reviews)

Cons
More Pros and Cons

  1. "Bar Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bar Supervisor in Seattle, WA
    Current Employee - Bar Supervisor in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Very Cultural Company to work for.

    Cons

    the hours i worked does not help my family

    Advice to Management

    Treat every employee equal


  2. "Great Spot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Outlets in Kamuela, HI
    Current Employee - Director of Outlets in Kamuela, HI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time (More than 5 years)

    Pros

    Great benefits, good team to work with, fast paced environment with lots of autonomy. Senior leadership are strong and engaged.

    Cons

    Work life balance can sometimes be difficult to maintain

  3. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing company to work for, great perks, beautiful place to work at. Everyone was so nice and inviting, feels like home.

    Cons

    No cons to report at this time


  4. Helpful (1)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Manager in Boston, MA
    Former Employee - Benefits Manager in Boston, MA
    Recommends

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Loved the staff, hotel and management

    Cons

    Union Property, long work hours


  5. Helpful (3)

    "Great place to build a lifetime career, not for the faint of heart"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook

    Pros

    Company that is investing in their people with a focus on health and wellness, team building etc. Some good examples are developing and emphasizing employee recognition and staff cafeterias that encourage team feel (Executives eating the same food alongside Room Attendants).

    Cons

    Just like many hospitality companies, you do need to love what you are doing in order to make it worth it. It will require your dedication and time.

    Advice to Management

    Continue to develop positive company culture throughout the brand. I hope my positive experience is reflected at other properties as well!


  6. Helpful (1)

    "Guest Service Agent , Great Start in the Chicago"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Agent in Chicago, IL
    Current Employee - Guest Services Agent in Chicago, IL
    Recommends
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time (Less than a year)

    Pros

    Great pay !
    Great colleagues to work with !
    Benefits and incentives are always a plus!
    Looking to start in the hotel industry is good place here.

    Cons

    Long hours. Non Union department that operate like a union when it comes to scheluding and vacation. The turnover is extremely high. Guest can sometime get extremely rude .

    Advice to Management

    Change the rules of scheludes and vacation
    More empowerment of employees
    Less strictness on the uniforms


  7. "Best place to work in Arizona!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Manager in Scottsdale, AZ
    Current Employee - Employment Manager in Scottsdale, AZ
    Recommends
    Positive Outlook

    I have been working at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Amazing company and property to work for, literally! Fairmont is an award winning place to work in Arizona.

    Cons

    What's not to love?! I wished I started my hospitality career here sooner.

  8. "Company believes that happy employees means happy customers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Overnight Security Officer in Seattle, WA
    Former Employee - Overnight Security Officer in Seattle, WA
    Recommends
    Positive Outlook

    I worked at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Employer cares about its employee and morale. Lots of opportunities to grow even for low-skilled workers. Employee efforts are recognized by rewards.

    Cons

    Can't remember any cons while I worked there. Overall, it was a good experience.


  9. "Great Place=/Laurel Court Restaurant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Busperson in San Francisco, CA
    Former Employee - Busperson in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great ppl: Co-workers are team player and very helpful. U just need to do your job and you will be getting their help too.

    Nice place to work and very cool even in peak season

    Cons

    the ex HR responsable is no that reliable ,,,should always be asking and checking if you want to get sth


  10. "Best in Hospitality"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Scottsdale, AZ
    Current Employee - Server in Scottsdale, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts part-time (More than a year)

    Pros

    - Wonderful team that cares about your potential and success.
    - Happy work life balance.
    - Travel benefits, get to stay at other Fairmont Resorts!
    - Beautiful place to work.

    Cons

    - Guests can be demanding since most Fairmont resorts are luxury five-diamond/star resorts.
    - Weekends and holidays mean time to work.

    Advice to Management

    Keep taking care of your employees, it will continue to motivate them!


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