Fairmont Hotels & Resorts Reviews | Glassdoor

Fairmont Hotels & Resorts Reviews

Updated February 22, 2017
377 reviews

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377 Employee Reviews

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Pros
  • Great benefits, good team to work with, fast paced environment with lots of autonomy (in 39 reviews)

  • They really care about employees and have good benefits (in 18 reviews)

Cons
More Pros and Cons

  1. "Waiter"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    managers are fair and work hard

    Cons

    hours are not always flexible


  2. Helpful (1)

    "Met so many great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The crew I worked with

    Cons

    Not enough hours in the day for your own life .


  3. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunities for advancement as the company is quickly expanding, brand specific training programs, competitive management incentive programs at certain levels

    Cons

    Long hours, low base salaries, lack of work life balance, lack of professional growth and development, not a lot of opportunities for creativity or problem solving, a lot of permission involved for decision making

    Advice to Management

    Focused on staff retention, keep managers motivated by including them in decision making, guidance and mentorship is important


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  5. Helpful (3)

    "A sinking ship of despair"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fairmont Hotels & Resorts (More than 5 years)

    Pros

    The staff are the best you will find anywhere.

    Cons

    The management. They are too busy trying to make themselves shine, they forget they are on a team. "Every man for himself" should be their theme. "Turning moments into memories for our guests" is a sad reminder that these managers forgot to take care of people.

    Advice to Management

    Dust off your resumes and see you on the pavement where you threw me.


  6. "Best place to work in Arizona!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Manager in Scottsdale, AZ
    Current Employee - Employment Manager in Scottsdale, AZ
    Recommends
    Positive Outlook

    I have been working at Fairmont Hotels & Resorts full-time (More than a year)

    Pros

    Amazing company and property to work for, literally! Fairmont is an award winning place to work in Arizona.

    Cons

    What's not to love?! I wished I started my hospitality career here sooner.


  7. "A great serving job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Chicago, IL
    Former Employee - Server in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Working with VIP clients and high end foods and wines. Great perks like health care, PTO, and vacation days. The company also has a great discount system for employees through dozens of other businesses.

    Cons

    Not a lot of training given from management.

    Advice to Management

    Definitely invest in training your servers more. Provide them with more education when it comes to food and wine pairings. The more they are educated the more they will sell.


  8. "Here ya go"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    I have been working at Fairmont Hotels & Resorts part-time

    Pros

    Some of the pros working for Fairmomt are Pay,set hours, your fellowstaff and you can join the union evem if your part time

    Cons

    Unforchanetly some of the cons are being Overworked, not enough supplies and the disconnect frommanagement


  9. "I find it ironic fair is in their name"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Jose, CA
    Former Employee - Front Desk Agent in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Always have hours, great front desk workers, pay(when honored) is great. Once you get passed your 90 days are set

    Cons

    Make sure when quoted hourly rate that it is indeed immediate and not in 6 months. The union does very little to protect employees from getting unfairly disciplined. If you're under your 90 days and your boss or hr doesn't like you it's the kiss of death. Very few supervisors support you. Schedule is not set unless you're there from 20 to 30 years. The one minute late policy vs calling in is insane and very broken.

    Advice to Management

    The system is broken, I wish home office would see how many departments go through employees like Kleenex, the problem isn't the line level workers it's the management itself, they need to get rid of them and the current hr team and start anew. The scores would go up and line level morale would go up for sure. This place definitely isn't what they seemed like when I interviewed there.


  10. Helpful (1)

    "Fairmont"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Good benefits, nice location, Some of the events that the hotel runs are nice, the hotel restaurant is decent, historic hotel.

    Cons

    Management doesn't seem to care about a lot of things. The schedule is awful, but that is with any hotel (nights, weekends, holidays). Poor communication between different departments.


  11. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Awesome working conditions to be in

    Cons

    Nothing much besides long hours



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