Fairmont Hotels & Resorts San Francisco Reviews

Updated Aug 30, 2020

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3.9
89%
Recommend to a Friend
83%
Approve of CEO
Fairmont Hotels & Resorts CEO William Fatt (no image)
William Fatt
9 Ratings
  1. "Passionate people and demanding industry"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Manager in San Francisco, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    The travel benefits, opportunities for growth and advancement in different brands and locations (as part of Accor), good employee programming (if you choose to participate), people who care a lot about their work.

    Cons

    Depending on the location or time of year you join, there can be a real lack of training or onboarding, more of a crash-course with an expectation to figure it out yourself. I think this is normal in hospitality, but something that is really hard on someone more junior in their career.

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  2. "Values their employees"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative in Berkeley, CA
    Recommends
    Neutral Outlook

    I have been working at Fairmont Hotels & Resorts full-time for more than 3 years

    Pros

    Travel benefits, emphasis on sustainability, discounts on food & beverage, spa, diverse work culture

    Cons

    pay, schedule, holidays, work life balance


  3. "Great place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accounting Manager in Oakland, CA
    Recommends

    I worked at Fairmont Hotels & Resorts full-time

    Pros

    Family-oriented business type and friendly people

    Cons

    Some people did not take the ownership of their jobs

  4. "Great benefits"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Desk Agent in San Francisco, CA

    I worked at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Great medical benefits as a union employee

    Cons

    The food provided for the staff needs improvement.

  5. Helpful (1)

    "Cult of the Inconsistent; Mismanagement by Mean [Leaders]"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Catering Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Some of the colleagues and leaders are absolutely fantastic. Maybe other departments had cohesion and positive influences from leaders. Historical setting. There are other Fairmont hotels around the world.

    Cons

    The hotel is not well-kept, when you look at the details. Walls are paper-thin and fixtures are broken/missing/damaged; carpets stained. Workers do not clean fully between events. House linens are so wrinkled, torn, and frayed, it's embarrassing. The biggest issue, in my opinion, is the level of meanness allowed (encouraged?) by the leaders at the very top, with so much pressure from those above them. Bullying verges and/or runs into downright harassment. Departments don't work together or help each other. The goal should be the service to a guest/customer, but it does not seem to happen like that. My experience was that the goal for many people was showing which manager had most power and could exert more influence on leadership. There were so many young leaders who were promoted beyond their skills, not trained to develop respect and trust between team members and themselves. As long as a leader can keep the union in check, that leader can be as unethical and unprofessional as they please; upper management will not step in. I was told so by at least two Directors and one Vice President, and it was openly acknowledged by the very highest leader, in front of all managers, that there was animosity between the Banquets and Catering departments (with Culinary adding another edge to the triangle). This leader joked about "mean girls." The system of Fairmont discourages creative problem-solving as much as individuality; conforming and becoming part of the cult of pseudo-power is required to remain there. The culture is to arrive early and stay late...any talk of work/life balance is probably a lie, or from someone who did not care to enjoy a life outside the hotel. Tech available to employees is miserably slow and outdated. No cell or radio reception in lots of places. People overworked and many departments short-staffed. The nightly wine down is a waste of personnel, as if no one has heard of opportunity cost.

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  6. Helpful (1)

    "Good place to retire as a hospitality personal"

    3.0
    Former Employee - Barback in San Francisco, CA

    I worked at Fairmont Hotels & Resorts full-time for more than a year

    Pros

    Great benefits, generous hourly wage and great tips if you work in the Tonga Room.

    Cons

    Extremely tolling physically. Errors with payroll and HR are common. Promotions are by seniority, and most workers are planning on retiring there. Unless you have kids to support, just get as much money and knowledge as you can and get out before becoming complacent.

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  7. "Pros/cons"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Club Front Desk in Berkeley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fairmont Hotels & Resorts full-time for less than a year

    Pros

    Get to meet people and interact, lively job

    Cons

    You have to deal with everyone’s issues

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  8. Helpful (2)

    "its a job not a career"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Hotel Associate- Claremont Hotel in Berkeley, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fairmont Hotels & Resorts part-time for more than 5 years

    Pros

    -free mediocre food -pay $17 -benefits $10-25 if full time -some positions union protection

    Cons

    -some positions union: take $60 biweekly automatically -management -H.R. doesn't take responsibility for poor management -full time positions rare (needed for benefits) -parking horrible, especially during football season near UC Berkeley -don't get injured on the job -no chances for advancement

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  9. Helpful (4)

    "Shady Shady Shady Management and extremely poorly ran!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Food Server in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fairmont Hotels & Resorts full-time for less than a year

    Pros

    Great money at xmas time

    Cons

    Young inexperienced and the worst F&B Managers ever. watch your back because they will do anything and everything to get their way. Never in my life have I ever been treated so low and inhumanely. Leaving there was the best choice ever.

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  10. Helpful (1)

    "Awesome"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Berkeley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fairmont Hotels & Resorts full-time

    Pros

    Great opportunities for career development

    Cons

    Very low work life balance

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Found 27 reviews