Fairview Health Services Reviews | Glassdoor

Fairview Health Services Reviews

Updated May 18, 2017
188 reviews

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Full-time Part-time

3.5
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Fairview Health Services Board Chair & Interim CEO David Murphy
David Murphy
25 Ratings

188 Employee Reviews

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Pros
  • Pay and benefits is fair compared to other similar positions (in 8 reviews)

  • Great benefits and great people to work with (in 12 reviews)

Cons
  • No face to face contact with upper management (in 9 reviews)

  • No one to go to if you have a concern which can be challenging and potentially dangerous (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not the company it used to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineer in Minneapolis, MN
    Current Employee - Senior Engineer in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fairview Health Services full-time (More than 5 years)

    Pros

    ROWE environment. The checks clear.

    Cons

    It has gotten steadily worse over the past couple of years. Cost of living adjustments are rare, raises even more so. Training is out unless you are new, underpaid and extremely green. Forget about peer training as most work exists in silos, even on a team there is almost no overlap of skills.

    Benefits have decreased steadily, the pension plan got axed, the 403b matching is a joke and medical gets worse by leaps and bounds each year. The past three years we have been forced to burn/lose banked vacation time and getting time off is often a problem. Because of a lack of coverage, there is often the expectation you will continue working to some degree while on vacation.

    Lately the problems have escalated. New development has been largely frozen, paperwork and progress meetings have taken over most of the week. We spend a great deal of time defending against the one person no one should not have to justify work to... our direct manager.

    Work has taken a strange, incident-based approach. Run-the-business work that keeps the lights on and the systems running smoothly is now frowned upon. Instead, work is done only when something breaks and an incident is created. This type of reactionary workplace is eventually going to lead to all sorts of problems and potentially lawsuits.

    In order to cover work with a reduced workforce, a concept of flexing is in place. Instead of doing what they are best at, highly trained professionals are out installing PC's and operating systems, doing data entry and installing software.

    Advice to Management

    Put management in place that actually understands the work they are managing. Ex-healthcare providers or year 2000 holdover don't have the background to propel the company forward.

    ROWE is about results and understand the work is a prerequisite for measuring those results, falling back to a warm-seat management style isn't good for the company. Train and respect your employees to show you value them.


  2. Helpful (3)

    "immature"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Care Clinic in Minneapolis, MN
    Current Employee - Patient Care Clinic in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fairview Health Services full-time (More than a year)

    Pros

    pays the bills until you find a place and a boss that you actually WANT to work for

    Cons

    low standards
    formal leadership gets drunk with their employees and if you don't join them, you're bullied
    when you complain about the bullying and poor office etiquette, it gets worse, not better
    the raises are pathetic
    health benefits are expensive on the paycheck and out of your pocket
    real concerns about patient safety doesn't seem to be accounted for
    no communication from leadership
    must be in a clique to not have your lunch stolen from the refrigerator
    suggestions aren't listened to
    ...the list goes on

    Advice to Management

    Shrink the size of your head and realize that you don't know everything. Ask for suggestions, listen, and communicate. Saying that you don't "micro manage" is just an excuse to be lazy. Get over yourself and when you have to make decisions based on zero experience, do a little research and ask the people who will be directly affected by the change. Take some Organization Development classes...maybe take any management classes.


  3. Helpful (4)

    "They are on the way out"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairview Health Services full-time (More than 10 years)

    Pros

    free parking, nice security, , clean, I cannot add anymore. I would be making it up...

    Cons

    Too many to list. Terrible communication to staff, Treat employees with very little respect, including providers. May be one reason doctors and nurses are leaving in droves.

    Advice to Management

    Improve communication to the working people and stop having so many meetings amongst yourselves. Treat your employees with respect


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  5. Helpful (8)

    "Beware"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Professional in Minneapolis, MN
    Current Employee - IT Professional in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fairview Health Services full-time (More than 10 years)

    Pros

    The pay checks usually clear, but don't expect them to ever get larger.

    Cons

    The outlook for this company is grim; there is no money to do anything unless it is putting out a fire. In fact, that is the only way anything gets done is if there a breach, a failure, an emergency.
    The most unqualified people are watching the most critical systems. The most overqualified people are doing mundane tasks. There is no room to move, no chance to advance, no plan for improvement or training unless you are hired in far below your market value (then enjoy the training while you can get it).
    Things move slow where there are no fires. Vendors are brought in to do the serious, fun, resume-building work because noone wants to be set up for the blame game if something goes wrong.
    The best employees just disappear. No explanation and the ones left behind are often the ones that got fired somewhere else.
    This is simply the most toxic environment I have ever witness and I am ashamed to tell people I worked here as long as I did.

    Advice to Management

    All of management, at least in the IT department, needs to be reevaluated. There is a lot of unprofessional vendor favoritism going on and most decisions are not being made with Fairview's long-term best interest in mind.


  6. Helpful (8)

    "Became too hard to remain optimistic in this IT dept"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Opportunities to work remotely.
    Flexible scheduling.
    Convenient location.
    Really knowledgeable and caring business users.
    Told by a colleague the child care program is expensive but fantastic.
    Lots of very experienced IT staff.
    I met someone who would later become a good friend.

    Cons

    Reactionary, break/fix culture.
    Issues are often escalated to mgmt, few people seem to speak to each other directly about them, and management did not discourage this practice.
    Too many tools/inefficient use of IT incident management and project management tools.
    Too little accessible documentation on past projects and/or staff roles and responsibilities.
    Chronic re-orgs on both the business and IT sides of the house that made people worry about job security.
    People clearly wanted improvements, but the risk taking that drives innovation seemed discouraged because it was too time consuming.
    "Interim" employees and contractors were in leadership roles that need long term, stable direction from a permanent, vested employee.
    Dissatisfied and repeatedly disappointed users, it was hard to earn their trust.
    Lack of transparency on how IT projects are prioritized, and no way of knowing what's all in the works.
    Unwritten policy that if an employee gives less than the required notice for their position they are not eligible to work at the company again and written policy the employee only gets partial PTO payout. For most IT roles this is 4 weeks notice.
    Takes 5+ minutes to navigate the HR phone tree for an HR question.
    HR benefits enrollment system is cumbersome.
    Long-standing employee salaries were not competitive with new hire salaries or market standards.
    Immediate mgmt was usually too busy to respond to concerns and questions, which contributed to the escalation cycle.
    Six months is too long for a probationary period, particularly depending on when the employee receives their annual review. Realistically this should be 90 days or less.

    Advice to Management

    When things clearly aren't working, and an employee is told, "That's just how we do things around here," that isn't an acceptable answer. In a large, siloed, highly political environment like Fairview, new employee training, employee mentorship, strong documentation surrounding their role (drafted before they start the position), ensuring they are aware of active and historically sensitive topics in the organization, and promptly addressing their concerns is the only way they're going to succeed.


  7. Helpful (5)

    "Too big"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Coworkers; excellent team of medical professionals

    Cons

    Beaurocratic entanglement makes it challenging to accomplish simple process improvement; there appears to be a lot of dead weight in management positions with talent "in the trenches"; challenges with providing patient-centered and individual care given productivity standards; disconnect between upper management and medical professionals; states lofty goals for the organization yet does not provid tools to meet those goals

    Advice to Management

    Open dialogue with various care providers throughout the many different layers of the organization, not just directors and managers, but the health care providers themselves


  8. Helpful (8)

    "Stay away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fairview Health Services full-time (More than 3 years)

    Pros

    Good pay, decent benefits. The actual care provided to patients is relatively good. Nurses are some of the best. Company seems to be financially safe and sound.

    Cons

    Fairview is the ultimate good ol' boys club. And leadership is full of bullies. Fairview employees are treated like second class citizens compared to UM Health and University of Minnesota Physicians.

    All the good people have left or are leaving and eventually Fairview will be stuck with nothing but leftovers.

    Advice to Management

    Acknowledge to your employees that this is an incredibly difficult time. Also start hiring leaders who inspire rather than lead by fear.


  9. Helpful (6)

    "Urging upper management to listen to employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fairview Health Services full-time

    Pros

    Fantastic co-workers. Benefits weren't bad either.

    Cons

    Oh, where do I begin? The pay quite low for administrative jobs (claimed to be at 'market value'. Not sure which market they're referring to). There was never anyone to talk to regarding HR issues- we never had an HR associate for our office.
     Some of the upper management is very, for lack of a better work, unprofessional.
    A large company that cannot hold a CEO (especially one with fantastic ideas) for more than 9 months is frightening, especially since the last one was ousted.
    Claimed there was never money for raises, but new buildings were always going up, six figures were paid to a company to come up with the new logo for Minnesota Health. Fairview is all about the profit, and it is really quite obvious.
    No one is ever really sure what is going on with upper management or the boards (yes, Fairview University has two boards of highly paid business people) and are quite honestly, always worried about their jobs.

    Advice to Management

    Please, I beg you, be more transparent with your employees and LISTEN TO THEM. The people that do the actual work often have wonderful ideas. You could be a great company.


  10. Helpful (1)

    "Behind the times"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Fairview Health Services full-time (Less than a year)

    Pros

    i don't have one good thing to say

    Cons

    worst place i ever worked
    limited healthplan choices
    employees have to pay for parking
    not enough outsiders in leadership roles
    no professional development
    systems, structures and operations are 25-30 years behind

    Advice to Management

    hire leaders from outside the healthcare industry; take a chance like Ford did with Alan Mulally
    adopt an accountability culture


  11. Helpful (3)

    "Last resort"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Minneapolis, MN
    Current Employee - Administrative Assistant in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fairview Health Services full-time (More than 3 years)

    Pros

    Love my co workers. Close to my home. Doctors know what they are doing. I sit by a window. My work is easy.

    Cons

    Micromanagement. Low morale. Not concerned about team building. No room for growth. Favoritism. Doctors pay is production based which can be lead to unethical decision-making. Benefits are amongst the worst compared to other large healthcare systems in the area. So cheap that they won't supply staff with plastic cutlery or coffee. Changed maternity benefits so that you have to take 4hours of PTO for any doctor appointments even if your appointment only takes 1 hour. No paid holidays.

    Advice to Management

    Focus your attention on the insanely high turnover rate. Grow your staff so they take pride in their work.


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