Family Service Association Reviews | Glassdoor

Family Service Association Reviews

5 reviews

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3.0
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Dom Betro
2 Ratings

5 Employee Reviews

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  1. "Turnaround rate isn't a coincidence here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Specialist in Moreno Valley, CA
    Former Employee - Operations Specialist in Moreno Valley, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Family Service Association full-time (Less than a year)

    Pros

    The majority of staff are like-minded, joyful, caring, and very positive to be around. Low-cost and free community services are provided to families and seniors in Riverside County.

    Cons

    Turnaround is high because upper management halts growth both personally and professionally. You will jump through endless hoops because upper management requires most projects be approved through their unnecessary, unrealistically lengthy chain of command (if they even approve it at all). A caged canary has more freedom than the average employee at FSA, but the tip top of the ladder has no interest in actually listening to department managers and staff to resolve the political problems. FSA boasts of the "below average income" population they serve while employing their staff at a rate that places them in that same exact category. Also, exemplary employee reviews are not granted raises (which I have heard first-hand and multiple other staff). Search Family Service Association on Guidestar to get a look at the astronomical salary gap. It's a shame that the cons so drastically outweigh the pros. This company has so much refused potential.

    Advice to Management

    Change your management style and policies before you lose more great staff.


  2. Helpful (1)

    "Case manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Family Service Association full-time (More than 3 years)

    Pros

    -Coworkers are knowledgeable and supportive
    -you gain valuable work and life experience

    Cons

    -turnover rate is extremely high
    -very disorganized
    -don't have support from some administration who are power hungry and quick to point the finger to anyone but themselves
    -no consistency in the different clinics

    Advice to Management

    Hire more staff and actually TRAIN them! We receive no trainings and are expected to learn everything as we go. Assign staff to specific roles and stick to it instead of assigning them four or five different roles, which they clearly won't have time for.

    Instead of seeing the problem with the clinic as the staff in it, look more towards the administration running it. Respect your staff and they will respect you.

  3. "Associate Teacher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Preschool Associate Teacher in Beaumont, CA
    Former Employee - Preschool Associate Teacher in Beaumont, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Family Service Association full-time (More than a year)

    Pros

    The families were nice and the kids were a blast to work with. My lead teacher was creative and kept the children engaged in her activities.

    Cons

    The pay was not good, the benefits were not good and the admins show favoritism to certain sites. Very little creative materials to work with


  4. "FSA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Moreno Valley, CA
    Current Employee - Operations Manager in Moreno Valley, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Family Service Association full-time (More than a year)

    Pros

    This is an agency where you have unlimited potential to learn and wear multiple hats. This makes professional development inevitable. The work schedule is good, 7:30am to 5pm M-R, and 8am to noon every Friday. They are flexible with your hours depending on your position. Most of the Board members are very friendly and helpful with providing resources they have. The employees are AMAZING. They are mostly Hispanic women. Everyone is friendly and usually stick together. There is a lot of opportunity to help people and that helps getting up in the morning knowing an impact is made from your work. Relatively easy to move up or laterally in this company.

    Cons

    The COO sucks. She is extremely bright and intelligent, but has personality issues that takes away from her brilliance. She is not social. In a human service organization it is crazy that she does not speak to the employees, even a simple good morning.
    There is also a lack of communication between different levels of management. Those that give directives don't communicate as much as they should with those that actually execute. This affects the success of some of the programs and lowers the moral at times.
    Benefits are not that great. Even though you can learn so much, there is very little training. When hired there is a lack of an onboarding process. This can be addressed but everyone is so busy working, internal processes rarely get addressed. Raises are rare.

    Advice to Management

    Communicate more between levels. Send COO to a workshop to enhance her people skills. Provide more and/or better training, especially for new employees.


  5. Helpful (1)

    "case worker"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good part time job while going through school

    Cons

    documentation was a lot for the amount of time


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