Family Video Reviews | Glassdoor

Family Video Reviews

Updated November 8, 2017
144 reviews

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4.0
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Keith Hoogland
45 Ratings

144 Employee Reviews

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Pros
  • Free movie rentals before they come out (in 75 reviews)

  • Commission on sales, fun work environment, opportunities to advance in the company, "pre-street" videos (in 42 reviews)

Cons
  • No breaks even bathroom breaks while working extremely long shifts (in 122 reviews)

  • Sometime upper management does not do their job and you can be on your own solving problems (in 59 reviews)

More Pros and Cons

  1. "Great people and great upper management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Akron, OH
    Former Employee - Customer Service Representative in Akron, OH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Family Video part-time (More than a year)

    Pros

    Very organized company with flexible hours

    Cons

    Working till midnight and having to close the store by yourself


  2. "Family Video Career Opportunity Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Terre Haute, IN
    Current Employee - Customer Service Representative in Terre Haute, IN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Family Video part-time (More than a year)

    Pros

    rent games and movies early and at a reduced price or free, easy job, watch and talk about movies

    Cons

    no opportunities for promotion, not very fulfilling

  3. "simple"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Owasso, OK
    Former Employee - Shift Lead in Owasso, OK
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Family Video full-time (More than a year)

    Pros

    discounts
    pre streeting movies
    very simple
    you can watch movies while you work

    Cons

    sales oriented
    commission is garbage
    to corporate you are just another number

    Advice to Management

    Let younger employees that do good work and exceed your requirements have a chance at moving up.


  4. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Cashier in Celina, OH
    Former Employee - Customer Service Cashier in Celina, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Family Video (More than a year)

    Pros

    flexible hours, fun environment, commission on sales

    Cons

    the store was open late on weekends and on all holidays

    Advice to Management

    none.


  5. "Great coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great coworkers, easy going work environment

    Cons

    late hours and creepy customers


  6. "Great Starter Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Family Video part-time (More than 5 years)

    Pros

    - Work schedules are typically highly flexible.
    - Workplace is usually fun and energetic.
    - Many opportunities for advancement.

    Cons

    - Pay is not competitive; typically just above minimum wage for most employees.
    - Competition for hours is heavy; most employees are given <15 hours a week.
    - Company is extremely sales driven which often comes off as daunting.

    Advice to Management

    Pay your employees more and be more positive/rewarding overall.


  7. "Cashier/Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Family Video part-time

    Pros

    Movies/actors/directors are a passion of mine, so it's great to work around something I enjoy.
    All of the $1 rentals I get for free, and I get to preview movies 5 days before customers can rent them.
    During summertime, I get to manage myself basically because only 1 employee is needed during each shift (excluding Fridays and Saturdays).

    Cons

    Training is short with a LOT to learn for only having about 8 hours to pick up all you can before you're put on a shift by yourself. You will be calling the assistant manager and other stores asking questions quite a bit during your first month.
    There's a lot to know for what's close to a minimum wage job, that's my biggest gripe; For all the knowledge you need to carry to be successful in this position, Family Video should really be paying $10/hr minimum.
    Working alone can be a pro (learning to manage yourself and problem solve because you don't have a manager there 90% of the time) but can also be a con because you have no one to talk to.

    Advice to Management

    Make a better training checklist instead of just winging it, and have new trainees physically do every task. A lot of people learn better when physically doing the task rather than being told verbally.
    Make training longer.

  8. "Great Place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Key Holder in West Des Moines, IA
    Current Employee - Sales Associate/Key Holder in West Des Moines, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Family Video part-time

    Pros

    Great people and customers. The people that work here are awesome, nice and friendly.

    Cons

    The pay is lower bu there is opportunity for sales and position growth.


  9. "Nice work if you can get it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Family Video full-time (More than a year)

    Pros

    flexibility, fun, getting to watch lost of movies is always a good part of any job and it is very important to our work experience and creating a positive job environment for employees

    Cons

    Because of the overall decline in box office this has reflected in revenue downturn in the video store market as well which has required us all to do more with less. this cannot be helped currently though

    Advice to Management

    Diversification and focus on more of a core staff would be crucial at this juncture: focusing on core staff as opposed to transitory would ensure that sales get boosted along with productivity and reduce the costs and training associated with high turnover


  10. "Average part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Lower Burrell, PA
    Former Employee - Sales Representative in Lower Burrell, PA
    Recommends
    Neutral Outlook

    I worked at Family Video part-time (More than a year)

    Pros

    All of my coworkers were kind. Having movies on while working also makes the time go by faster.

    Cons

    Some of the management was either not present or did a poor job.


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