Family Video Employee Reviews | Glassdoor

Family Video Reviews

Updated March 23, 2017
559 reviews

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559 Employee Reviews

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Pros
  • You get free movie rentals, half off games and Marco's pizza (in 70 reviews)

  • Free movies the week before their release date (in 65 reviews)

Cons
  • No breaks, again because I'm alone (in 106 reviews)

  • Sometime upper management does not do their job and you can be on your own solving problems (in 52 reviews)

More Pros and Cons

  1. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dunkirk, NY
    Current Employee - Anonymous Employee in Dunkirk, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Family Video full-time (More than 3 years)

    Pros

    The company empower employees
    Commission
    Promotes from within
    Good for networking
    Fellow employees are usually really cool people

    Cons

    Sometimes you're expected to work off the clock
    can be a stressful environment when busy
    work by yourself most of the time

    Advice to Management

    longer training hours for initial start up, as well as follow-up training after the first few shifts


  2. "Sucks my will to live"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Family Video part-time (More than a year)

    Pros

    Close knit coworkers. Made life long friends. Commission is sort of nice.

    Cons

    Where to begin. I've had 4 UTI's in the past 6 months because I'm alone 75% of the time. No breaks, again because I'm alone. Can work anywhere from 30 minutes to 12 hour shifts, again with no breaks. Can be schedule for a shift and never even go in, but expected to call every hour to half hour to see if they need you. Upper management is constantly changing policies and very disconnected with every store. My personal DM had 17 stores. Too high of expectations for any member of staff. Management used to be salaried, now its 40 hours period. They can't have overtime, so they have to go in and change their time to be under 40 hours. The expectation is to work off the clock to get things done, but they pretend to be against it. Scheduling at other stores without your permission, or compensation for milage and gas. Family isn't even an aspect of this company. Open 365. If you can't get to work because of emergency, illness, or weather, you're fired if you can't get someone to cover your shift. Commission is earned, but if you don't sell enough, your hours and job are threatened.

    Advice to Management

    Stop kidding yourself. Close the doors. You're already writing us off as a loss on your taxes. It's only going to go down hill from here.


  3. "Could be Better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Keyholder
    Current Employee - Keyholder
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Family Video part-time (More than a year)

    Pros

    Free dollar rentals
    Get to watch most movies before they are released
    Most employees are awesome to work with
    It can be fun
    Good with scheduling around school and family events.

    Cons

    Pay is very low for the amount of responsibilities that are given
    Don't count on many raises
    Depending on the season you will ethier sweat or freeze as the company likes to be cheap with the heat and A/C
    There are no brakes, don't plan on using the restroom or eating lunch or dinner in peace.
    Brace yourself for employees that don't pull their weight (being on their phone, watching movie, etc.)
    They go for people that are fun, which normally means, good looking. They also like people that make good sales. So even if they don't do their job as long as they make sales, they have a job.

    Advice to Management

    Pay your employees better. Especially the ones that do their jobs. Weed out the ones that don't. Listen to your employees, they are the ones the customers see. Happy employees make Happy customers.


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  5. "Good Part-time Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Buffalo, NY
    Former Employee - Anonymous Employee in Buffalo, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Family Video part-time (More than 3 years)

    Pros

    This company is a fun place to work for a part-time job. I worked here during undergrad, and it wasn't bad at all; didn't have to fold clothes or wait tables. I have had far worse part-time jobs, that's for sure

    Cons

    Not sure what the future is for this company - it seems rather uncertain. With technology where it is, I don't know how much longer brick-and-mortar rental stores will be able to hang on for.

    Advice to Management

    Close on major holidays! There's no need to be open, especially with "family" in your company's name!


  6. "Family Video"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Family Video part-time

    Pros

    Great customers, friendly environment, commission and hourly

    Cons

    Not a lot of hours

    Advice to Management

    Have more full time employees


  7. "Business savvy, hard work"

    Star Star Star Star Star
    Former Employee - Store Manager in Norman, OK
    Former Employee - Store Manager in Norman, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Free movie rentals. Excellent business training.

    Cons

    Too many hours worked. High turnover rate of employees. Everyone stretched too thin.

    Advice to Management

    Allow more people to work during the day. Get someone to just do inventory.


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Lead in Saint Clair, MI
    Former Employee - Shift Lead in Saint Clair, MI
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Commission was a huge bonus, as well as great people to work with. Great work environment.

    Cons

    There is not much room for growth in the company. The job does not pay well, not only for part time help but for management either.

    Advice to Management

    Always try to innovate. You do not have to let the company die slowly. Play to your strengths and keep up the good work.


  9. "Good for Starters/Entry Level"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Operations, Analyst and Support for Marco's Pizza in Mundelein, IL
    Former Employee - IT Operations, Analyst and Support for Marco's Pizza in Mundelein, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Family Video full-time (More than 3 years)

    Pros

    They gave me a chance as someone with little experience.

    Cons

    Lots of red tape. Some department heads like to micromanage. Pay is always an issue. Life/work balance is more work, less play.

    Advice to Management

    Appreciate your employees more. Pay at or above market. As analytical as they are with finances, they fail to see how much they loose with turnover, hence the "Always Hiring' they do.


  10. "Great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Liverpool, NY
    Former Employee - Customer Service Representative in Liverpool, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Family Video part-time (Less than a year)

    Pros

    Everyone was very friendly. None of the tasks were difficult, but there was always enough to keep you busy. Free movie rentals always a plus.

    Cons

    Lots of nights, weekends, and holidays. Sometimes scheduling was inconsistent.

    Advice to Management

    Keep up the good work!


  11. "Lots of work, little rewards"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mount Pleasant, MI
    Former Employee - Customer Service Representative in Mount Pleasant, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Family Video part-time (More than a year)

    Pros

    You don't have to wear a uniform, only clothes that are business casual. There is commission for selling candy, pop, half off cards, and bundle deals.

    Cons

    There are no breaks, however you can still leave and get food when you run deposits. There is rarely ever downtime and you'll find yourself rushing to get every task done for the day.

    Advice to Management

    Give employees breaks!



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