FarHeap Solutions, Inc. Reviews | Glassdoor

FarHeap Solutions, Inc. Reviews

Updated October 10, 2017
32 reviews

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Brett N Heap
19 Ratings

32 Employee Reviews

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  1. Helpful (4)

    "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FarHeap Solutions, Inc. full-time (More than a year)

    Pros

    Being part of farheap for almost a year, reshaped my career. The company is always ever evolving and growing providing multiple opportunities to their employees. It is a fast paced environment with a start up feel. You get to wear many hats and work with all departments. If you are looking for a 9-5 job, this is definitely not the place for you. Only people who are hard workers, passionate about their job and love what they do can survive here. Everyone appreciates one another and works in collaboration to constantly improve things and achieve the business goals. At the same time, you do get the work life balance. Everyone is flexible in the company as long as you get your work done, meet yours deadlines. The best part is everyone works here as family irrespective of their differences. Love my team members. They definitely make my day go by with a lot of fun.

    Cons

    Wish the benefits are better than what they are today.

    Advice to Management

    Thank you for taking care of your employees!


  2. Helpful (2)

    "Dont buy what they're selling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FarHeap Solutions, Inc. full-time

    Pros

    Opportunity to wear different hats. As a small start up you may be hired in a specific specialist role but you will at some point work with the creative team or marketing or web design/bloggers, etc. If you come with great ideas or suggestions, you will definitely be noticed.

    The occassional potluck during holidays.

    For the most part employees are great to work with and help makes the time go by.

    Cons

    Their pitch when you are interviewing is strong. They got some talented people in HR and leadership and they're great at convincing you this is a thriving company...Don't Buy It. In my interview i addressed the numerous bad glassdoor reviews and they sold me on a change of culture and it didn't take long before I realized that is not the truth.

    CEO: One positive I will say about Brett is he is a tireless worker. All top level management work at least 10 hours a day and that's because Brett is usually working 11 or more. He's the first one in around 6am and one of the last to leave after 6pm. He travels the world selling the business and you just have to respect the work ethic. The superlatives end there though. He hires smart & talented people but do not allow them to do their job. He will undercut your expertise. He has a great business acumen but he doesn't know everything and when he interferes with other people's processes, it hinders performance of that group. As CEO he obviously has a lot invested in the company but his anger and attitude sets the tone for the culture of the company. When he's in the office; people walk on egg shells. When he's out, people can breathe and at least get some work done. For example, he routinely schedules unproductive meetings while either missing them himself or leaving half way through, leaving people wondering what to do next. As other reviews have said he does scream at employees or in meetings and because of that other employees have done the same. People readily play the blame game to CTA. That's the culture and it starts at the top.

    Career advancement: I don't know if their ambitious plans for growth are true in their business plan or just something they sell you on to accept the job. During my time there, I didn't see the business grow; in fact, I saw budgets being reduced and employees let go. I did not see any promotions within the Farheap business org. A few customer service reps got small bumps in role but there not farheap employees instead contracted through separate company.

    Compensation and benefits: Poor at best. If you're new to the work force it's probably good for at least a year then you realize you deserve more. Some reviews have mentioned the pop machine or the occassional donut as a perk, clearly they haven't worked long. Nice gesture but not a perk.

    Some positions pay well. In my position I was paid less than comparable positions at other companies in Nevada. When you consider you're working 50 plus hour weeks your pay per hour is greatly reduced and it's not as attractive.

    There is 401k but no company match. I've worked in Nevada for years and my health plan has always been cheaper than what farheap provides. Regarding PTO, prepare to work a few months in the hole but this is common for a lot of Nevada companies. If you're in a specialist role though, you may find it hard to get a day off approved because you are so depended on.

    Work/Life balance: Poor. As I mentioned many if not all employees work 10 or more hours. If you live far out like I do, with a commute you're spending 12 hours in traffic and work which leaves very little to do afterwards. As a single parent, it's difficult to coordinate things with your kids. You get 5 vacation days and 5 sick days, so if you're eligible to use it, you'll probably use the time on your kids.

    Senior Management: CEO, strong sales acumen but doesn't trust the people he hires to execute decisions. He has final say on everything and I mean everything. From personnel decisions to marketing plans, everything. There's a lack of trust so at the end of the day creativity is stymied and everything reflects him and what he thinks is best. The marketing people seemed intelligent but also frustrated and stressed by the company.

    Culture and values: Hard work ethic is a value, a positive one. Employees do work hard and that can't be discounted. However; the culture of fear is very prevalent. Fear of the CEO and his tyranny, Fear of losing your job because many coworkers get let go for different things.

    Other: Time management software was installed on computers so every second of your day was tracked. If you go to the bathroom for 5 minutes its a flag, if you take a smoke break flag. Every project or task had to be catalogued. Theres no trust in the employees. The system would also take screenshots every few minutes of your monitor. The occassional visit to facebook is harmless, no one is on it there entire shift but with this decision to add this tool it makes you feel guilty.

    Too many storage options. The company is very microsoft office heavy but theres sharepoint, onenote and other programs. These tools dont always work seamlessly together. You may save a doc on one thing but everyone is searching for it somewhere else. This is more of a microsoft issue however the company could just use one tool to make it easy.

    QA product better: There was not a team of QA specialists checking product going out customers. I was at the factory and spoke to a lady who was a pseudo QA person but admitted they didn't have a process. So no wonder customers call in with issues with their order. Invest in this process not new software that isn't making the company money.

    Employees are told to write positive reviews on google and other sites. I can't say for sure that all of the 5 star reviews are from employees but some are. This is not up for debate, I was told to do so as were a few sitting around me.

    Revolving door of leadership: the most stable position might be customer service rep. I saw numerous Customer Service managers, Social media managers and other marketing people come and go. They obviously got wise quick and left. Many of the same CS reps are still today doing the best they can.

    Advice to Management

    At some point you need to realize the personnel is not the problem. The employees work so hard and sacrifice so much for a company they want to see succeed. However; there's a culture of systemic evil that is hurting the company. The brand reputation is poor and you need to repair that. Overnight Prints is the brand name but you're failing to execute that critical part of your business. You have the best prices in the industry but if consumers are getting their goods weeks late, it doesnt matter. So firing/hiring people will not resolve your reputation if you can't fix what's happening in the factory.

    Culture is extremely important to workers particularly millenials. You need to create a better work environment while still maximizing performance. These young workers are entering the work force and know the value of networking. How can we make the business card attractive to these workers? That should be the biggest question to answer for the company going forward.

    Instead of responding and defending your position on every glassdoor review, take them to heart and make changes. One disgruntled employee, okay possibly. But when you have numerous reviews with common themes, you need to critically look at what you have built and make changes. Prospective employees will see these reviews and notice the same issues are still being brought up year after year and you do not pay enough to ignore these persistent issues.

  3. Helpful (1)

    "Worst company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FarHeap Solutions, Inc. full-time

    Pros

    You will learn how to live with low self-esteem and be disrespected constantly. The job will make you strong so when you move on to a different company, everything will seem wonderful. You will gain experience since you do work on multiple projects and will learn a lot

    Cons

    The culture is absolutely the worst thing in the company. The women are treated with disrespect and constantly yelled at by the CEO. You loose your self-esteem and confidence in what you know and what you do. They love taking advantage of good workers and men with no experience and limited knowledge. They also get compensated well and tolerated regardless of their ill demeanor and attitude to other employees. The CEO loves employees who are basically Yes Man. There is less work more drama and that's because the executive management encourages it. They are some good people in the company but nothing good happens because the CEO himself focuses always on the wrong things.

    Advice to Management

    Hire a better a CEO and trust him to do the work. Because the CEO doesn't know how to run his company or how to treat his employees well. It's a concept that doesn't exist in the company.


  4. Helpful (2)

    "Joke of a Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FarHeap Solutions, Inc. full-time

    Pros

    You get a paycheck for your slave labor.

    Cons

    This company's very existence is a con, in both the literal and figurative sense. Management is clueless, and senior management is an absolute joke. Brett thinks that he can use some simple hucksterism to cover up for the nearly universal bad reviews from both former employees and angry customers. This includes shill social media accounts, and shill employee accounts. It's bad comedy.

    Advice to Management

    Brett, divest now and move on, you are not Steve Jobs, and you're not astute enough to turn things around. And please spare me the canned, corporate retort from whatever lackey is handling online objections today. Reasonable people are going to correctly conclude this company is garbage, and no canned line is going to undo your multiple one-star reviews on glassdoor, yelp, google, etc etc etc.


  5. Helpful (5)

    "Worst of the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Management in Las Vegas, NV
    Current Employee - Corporate Management in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FarHeap Solutions, Inc. full-time (More than a year)

    Pros

    Literally none at all, free soda ? Haha

    Cons

    CEO is a nefarious character that belittles his employees every chance he gets. Company has cut half of its staff and is sinking like the Titanic now at a very rapid pace.

    Advice to Management

    Don't have your unsavory Corp Controller reply to this post trying desperately to disagree with everything I have written here and try desperately to convince the world the company is thriving. I truly wish you would just take responsibility and try to improve for the many hard working people still here.

    FarHeap Solutions, Inc. Response

    Aug 28, 2017 – Corporate Controller

    This "unsavory corporate controller" is more than happy to respond to posts like this. I see our financial status day in and day out. I know our financial strengths and weaknesses like no one else. I... More


  6. Helpful (3)

    "Real glassdoor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer in Las Vegas, NV
    Former Employee - Programmer in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FarHeap Solutions, Inc. full-time (More than a year)

    Pros

    Not a bad stepping stone to something much better

    Cons

    Not a place to stay

    Advice to Management

    None

    FarHeap Solutions, Inc. Response

    Apr 14, 2017 – Corporate Controller

    If you have any suggestions regarding ways we can improve corporate culture and work environment, please feel free to email Ken (HR Manager). We are always open to suggestions and cannot move forward... More


  7. Helpful (7)

    "Indeed Failing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Mechatronics Manager in Louisville, KY
    Former Employee - Global Mechatronics Manager in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FarHeap Solutions, Inc. full-time (Less than a year)

    Pros

    John Evans and a few other managers are top notch people.

    Cons

    Most of what has been said in reviews is true. There has been rounds of layoffs every 6 months or so. They just had one in vegas and in louisville. The company seems like it is about broke. Probley because the quality that is coming out of its louisville plant is terrible. The CEO is a scam artist. He loves to get over on people and try to sell them products that dont have near the capability that he says they do. He also tries to sell products that are not ready for production and have virtually no support once sold. Every time someone posts a bad review, some idiot behind a keyboard seems to try and say....not true....not true. But I can honestly say, coming from a management position that got to see the inner workings, this is an employer you want to stay well away from. The absolute worst job I ever had.

    Advice to Management

    Give up now. You are failing in ever possible way. Hard working people deserve better.

    FarHeap Solutions, Inc. Response

    Mar 28, 2017 – Corporate Controller

    ***I am probably in the best position to address the concerns conveyed in this review. As Corporate Controller, I see the good, the bad, and the ugly and understand our financial strength better than... More

  8. Helpful (8)

    "Failing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Las Vegas, NV
    Former Employee - Software Developer in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FarHeap Solutions, Inc. full-time (Less than a year)

    Pros

    They have some really talented and friendly software developers.

    Cons

    They have a standing policy of doing rounds of layoffs every 6 months. ~ It's a very political environment. ~ They can't build systems to scale at all. ~ They're losing traffic and revenue to vistaprint.com ~ Rather than being completely original they have weekly meetings where they discuss among other things, how they can implement features found on vistaprint.com. ~ They don't license software as they should i.e. they make millions of iText but refuse to license it. ~ They ship off as many jobs as possible to their Russia office in Saratov. ~ I.T. considers transparency as enemy #1 and the Cloud as enemy # 2. ~ Requires people to work 45 to 50 hour weeks, but only credits for things such as accrued vacation based on 40 hour weeks.

    FarHeap Solutions, Inc. Response

    Mar 20, 2017 – HR Mgr.

    We take strong exception to your review, as it misrepresents software development at our subsidiary (Farheap Solutions, Inc. has no software developers), as well as purports to present factual... More


  9. Helpful (1)

    "An excellent environment for growth if you put in the work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FarHeap Solutions, Inc. full-time (Less than a year)

    Pros

    A strong work ethic and ability to work efficiently are highly regarded in this company. If you're willing to work hard to get a job done, take action instead of just strategizing a plan you can move up in the company fairly quickly.

    Cons

    There are some parts that can be frustrating and disorganized at times but show me a company that doesn't have these issues.


  10. Helpful (4)

    "Marketing Person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at FarHeap Solutions, Inc. full-time

    Pros

    The best thing about this company is the big monitors that they provide for you. Occasional donuts and snacks from time to time. The benefits are okay and it seems that Brett, the CEO is an extremely hard worker.

    Though I see this company (Overnightprints) on the decline, they will be around for awhile because of their cheap prices.

    Cons

    A lot of things wrong with this company. I don't usually write reviews, but I think it's important to write this so that future employees are aware of the problems that occur with this company and that management can fix the issues.

    Marketing Management - I'll just say that it seems that marketing management is not qualified for their roles. A lot of times I found myself questioning their decisions and I truly believe that none of them know anything about branding or how to manage a team. They like to gossip and talk a lot. They like to take long hourly breaks and not work. I honestly don't know how they've been here for so long. If you get hired at Farheap, you will understand.

    Communication - Horrible. Not clear on objectives and goals. They do have a lot of pointless meetings that don't seem to be effective.

    Social Media - If you are offered a social media position at this company, be aware that they have purchased fake followers on their social media accounts (overnightprints.com). They love posting only promotions and offers. They don't really care about improving their customer engagement other than defusing negative comments from angry customers. Their social media strategy is messed up.

    Creative and Branding - The process is horrible. So like most places, you have to request creative. The problem is that after you request it, it is always late. When you receive it, it's usually wrong, off-brand, and just flat out terrible. When you ask for changes, you will hear a complaint about why it should be good for what you need anyway. It's frustrating... Nobody in marketing management understands branding. The brand message is always inconsistent, graphics are done from people from Russia. I am surprised that the creative gets approved by management for customers to see. It's just shocking to me to see how they are letting the Overnightprints brand decline from what it used to be.

    Projects - They are starting 5 new completely different businesses at the same time when their main company Overnightprints.com is losing sales. If you've tried starting a business before, you know how hard it is to start just one business. These businesses are great ideas but I see a lot of problems going into the future. I see a lot of below-average work for a long time until they make changes.

    Hours - Not a deal killer but 8am to 6pm. Seems long?

    Advice to Management

    Scrum to be effective. Stop wasting time and try new marketing tactics. Stop taking long breaks, learn how to brand the business and be consistent with the brand messaging. Stop worrying about your job. Stop talking about personal life, politics and focus on improving the business.

    FarHeap Solutions, Inc. Response

    Jan 4, 2017 – Marketing Director

    Thank you for your feedback. We’d like to take the time to address the below.

    First, we try our best to and are truly glad to hear we could provide the proper tools, resources and benefits... More


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