Farfetch Reviews

Cons

We are still growing and maturing in the market, so there is not always a lot of process in place. But, that's what makes it fun too - to trail blaze.

Cons

-Little to zero opportunity for growth/career advancement when starting at the bottom as a Customer Service Advisor.
-This place of work is the perfect fit for someone who is only looking to pay their rent and have a little bit leftover.
-This job will consume and drain you of any leftover energy to pursue other endeavors as this position requires you to rotate between three different schedules (8-5, 9-6, 11-8) and require you to also work weekends and sometimes overtime.
-Simply put, there is just much more work than there are employees so this department will constantly be scrambling to fill the position just to get the work done.
-Be aware that there is no such thing as seniority in this department at Farfetch.
You can dedicate two years of your working life here and you will still be on the same level as the new hires who have been there for two weeks.
-Turnover rate is extremely high.
I have worked multiple customer service positions, from bank corporations to retail furniture to now luxury retail and can confirm this is the worst case I've seen.
-There is no recognition and/or appreciation for those who choose to stay despite the hostile environment.
-Morale is so low in this department yet management still finds it okay to micromanage and push their employees to meet quotas or else risk losing their job.
-At the end of the day, you will still have a job so my advice is, do not kill yourself by pushing to meet their minimum requirements. Just relax and do what you can.
-Ultimately, your paycheck will not change nor will you receive a bonus for exceeding your quota.
-Lastly, do not take this job if you have not already accepted the fact that this is as far as you will get in terms of career growth with this company.

Cons

- no room for career advancement
- supervisors and HR practice nepotism
- archaic tools and they do not improve them
- micro-management right down to monitoring restroom breaks
- no yearly bonus is granted if the company has ONE bad quarter during the year
- VERY LOW PAY
- back to back phone calls
- high turn over rate
- no transparency or communication from management

Cons

Again located in the heart of downtown la which means heavy traffic volume. High turnover, unstable schedules, leadership is not informed of policies and will be quick to shift the blame on associates. Focused more on numbers than quality. High stress with very low pay. But everybody wears designer so you would never know.

Cons

Communication is poor, systems are poor (for a "tech" company"), internal comms are slower than the tech systems,

Cons

This feels like you're working in a factory. It's all about producing. I was a freelance photographer and it took almost 2 months to get my first check.

Cons

1. HR / is questionable. They let supervisors with no recruiting or cv screening experience basically hiring whoever they want. They seem to obstacle internal career progression. Considering the people hired in my team, I question their experience in selecting and choosing the right candidates. Promotions look like friendly based. Had to chase them to get a reply on a candidacy. The process has been quite stressful.

2. Leadership / I worked with a supervisor who proved to have no related experience and being incompetent on many different aspects of the role. Unfair divisions of the tasks among team members with the same role lasted for months and months. Despite having reported the situation together with mismanagement evidence and despite the consequences my department experienced at large in many occasions, no real action had been taken to improve the situation. Personal friends joined the team as freelancers with no translation experience causing consequences that affected the quality of the projects and their management.

The team lack of a structure able to evaluate the job of the supervisors for the foreign languages they don't speak. No investiment in those team members who prove to work harder and better. Are they able to recognize them? Do they care?

3. Communication among the teams is very poor and the todos juntos value happened to be vital in my experience. The collaborative approach of more competent supervisors literally saved the situation several times.

4. No pay rise, no career growth

Cons

Family Lunches often run out of food if you are not there in time.
Colleagues may not want to associate with you during lunches.
Agents may not feel as motivated to work harder seeing other agents slack off or just passing through to better opportunities.
Many managers have a micro-manager style, which leaves a bad taste thinking you are not trusting.

Cons

Your work schedule will rotate every week between 3 different shifts. (8-5, 9-6, 11-8).
You are expected to take new email inquiries consistently throughout the day while handling incoming telephone calls.
Most of the year is slammed with back to back calls and a queue full of emails that is never-ending.
Management is often-times fickle in responses to general questions about processes.
Very high turn-over rate.
Not much room for advancement.
Company doesn't seem to care much about fixing it's flawed processes or system errors.

Cons

Since Farfetch has it's HQ in London, there are some positions that aren't currently available in the US.