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Farfetch Reviews

Updated January 9, 2018
107 reviews

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3.7
StarStarStarStarStar
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Approve of CEO
Farfetch CEO José Neves
José Neves
77 Ratings

107 Employee Reviews

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Pros
  • Great work environment to work in (in 9 reviews)

  • Good benefits, good environment (minus management) (in 5 reviews)

Cons
  • Very low salary for the amount of work to do (in 3 reviews)

  • Lack of training (doing customer service over the phone for over 6 luxury brands (in 4 reviews)

More Pros and Cons

  1. "Overall a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at Farfetch full-time

    Pros

    Creative fast growing environment

    Cons

    Some management had zero experience.


  2. "Seems great going in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Farfetch full-time

    Pros

    good community of people, young group that gets along and has a lot of after work activities

    Cons

    structure is a mess, still very start up, no organization and no communication between all the international offices.

  3. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Farfetch full-time (More than a year)

    Pros

    Nice pay, great benefits, PTO, sick time, great company parties/activities

    Cons

    Not a lot of room for growth, they hire outside of the company. high call volume, expected to answer calls and answer emails at the same time, stressful job position, no part time customer service rep positions available, have to work at least one weekend a month, systems crash a lot, angry customers, people quit a lot

    Advice to Management

    Be more organized, understand employee point of view, upgrade systems so information is available to assist customers better, master a way to make sure boutiques are not sending incorrect items out, pay customer service reps more (they work extremely hard)


  4. Helpful (2)

    "No Growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Los Angeles, CA
    Former Employee - Customer Service in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Farfetch full-time (Less than a year)

    Pros

    Employee discounts
    Summer Party
    Christmas Party
    Free Family Lunch

    Cons

    Management
    Favoritism
    Only want “Yes” employees
    No upward growth opportunities
    Lack of managerial experience
    Lack of professionalism
    Lack of communication
    Lack of being revolutionary
    Group Think

    Advice to Management

    Don’t be afraid of people who challenge the status quo. Those are the types that will make Farfetch great not these robots you are hiring who do not understand what Luxury is. Hire executives and managers who understand the Luxury customer and what a Luxury experience really means. Start listening to those agents who interact with your customers on a daily basis to understand the pain points in the customer and employee experience. You also might want ti start investing in proper tools so your agents dont have to look at a billion places for one piece of information.


  5. "Happy Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Farfetch full-time (More than 3 years)

    Pros

    They promote from within. Many of us who started a few years back have been promoted to higher positions. Su Ahn is one of the best people to work under. She is great at giving you freedom and believing in your abilities.

    Cons

    They took away one of the bonus's that used to be given.


  6. Helpful (3)

    "Customer Service Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Farfetch full-time (More than a year)

    Pros

    Consistent Work
    Culture is Nice
    Family Lunch Wednesdays
    Cool Artsy Building
    Cool People
    Occasional Bonuses

    Cons

    Severely Under Paid!For the amount of work and stress this job entails.
    Management is a Full Blown Mess
    Internal Departments lack all structure when it comes to correspondence.
    Little to no help from Supervisors with escalations
    HR is questionable
    No respect for CS input on internal problems. They blatantly do not improve internal issues. Therefore, all the heat from the Customers falls back on the CS reps when it's another internal departments fault or a boutique. TRASH.

    Advice to Management

    DO BETTER. Why y'all think everyone quits and runs out within a year OR LESS.


  7. "Delivery Support Analysis"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery Support Analysis in Los Angeles, CA
    Former Employee - Delivery Support Analysis in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Farfetch full-time (More than a year)

    Pros

    The people that work there become like family.

    Cons

    Management can sometimes be unpredictable.

  8. "Great Company, Limited Mobility"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Farfetch full-time

    Pros

    Fantastic company with fantastic people and benefits. Great for entry level as they have a thorough training program.

    Cons

    Because they have offices across the world, the different departments are located in only specific places so any mobility other than within the department would require relocating.

    Advice to Management

    I would restructure and have people located where their job interacts, not based on department.


  9. "Tech + fashion innovation at its best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Constantly evolving and progressive culture, global leadership genuine interest in company regions worldwide, I have ability to impact the organization on the regular, employees are connected and engaged to the brand.

    Cons

    Very very very fast, sometimes hard to keep with the pace.


  10. Helpful (3)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Farfetch full-time (More than a year)

    Pros

    They treat their employees well

    Cons

    They don't give raises unless promoted to another department


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