Farfetch Reviews | Glassdoor

Farfetch Reviews

Updated June 10, 2017
67 reviews

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Full-time Part-time

4.0
Star Star Star Star Star
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Farfetch CEO José Neves
José Neves
50 Ratings

67 Employee Reviews

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Pros
  • the best place to learn and grow fast as no other place will provide, but just for the best of the best (in 3 reviews)

  • Exciting company, senior management are always approachable and welcome ideas (in 3 reviews)

Cons
  • The rapid growth can also be a con, sometimes it's messy and directions change very fast (in 3 reviews)

  • Growing really fast so it is hard to know all that is happening and keep the pace (in 2 reviews)

More Pros and Cons

  1. "Tech + fashion innovation at its best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Constantly evolving and progressive culture, global leadership genuine interest in company regions worldwide, I have ability to impact the organization on the regular, employees are connected and engaged to the brand.

    Cons

    Very very very fast, sometimes hard to keep with the pace.


  2. Helpful (3)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Farfetch full-time (More than a year)

    Pros

    They treat their employees well

    Cons

    They don't give raises unless promoted to another department

  3. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Farfetch full-time (Less than a year)

    Pros

    Everyone is personable, friendly, and supportive. It's tech and fashion, what's not to love?

    Cons

    limitations of tools, training for frontline agents could be more robust, company perks aren't as good as other start-up companies

    Advice to Management

    Streamline tools and involve people who utilize the tools on a regular basis instead of making decisions for them. The


  4. "Great place to work and plenty of room to grow."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work culture, people are diverse and interesting. Company has an interesting business model and gives employees interesting projects. Good benefits. Focused on employee growth and making people feel like they have a career and future with the company. Pretty fast paced environment - things are always changing on top of a solid business.

    Cons

    Vacation policy is limited though it is competitive with similar companies. Things change quickly which is a pro/con.

    Advice to Management

    Keep improving benefits and pay.


  5. "Associate Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Farfetch full-time (Less than a year)

    Pros

    What an amazing place to work! The interview process was pretty extenisve, including 1 skype interview, 3 face-to-face interviews and a project completed over a weekend. But it was worth every second and every trip to their office. The first day I just knew this place was home. Like with every workplace, there are struggles, but my coworkers have been nothing but encouraging, supportive and eager to teach.

    The company also makes sure to focus on the unity and overall happiness of their employees- group lunches, yoga on Tuesdays, company training and workshops.

    Hands down the best company I've ever worked for!

    Cons

    Farfetch is a global company, and with headquarters in London and Portugal it can be somewhat difficult in terms of communication and time difference.

    Advice to Management

    Keep moving forward with the initiatives you're implementing! As a new employee I can say with confidence they're working.


  6. Helpful (4)

    "oblique"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Photographer in Los Angeles, CA
    Current Employee - Photographer in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    you can tell many of the employees are excited to be there and they do genuinely care about the success of the company

    Cons

    pay is not the most competitive and although you are given many chances to express your ideas, they likely will not come to fruition in this office

    Advice to Management

    screen employees better so to not invest so heavily in talent that winds up being poisonous to the company and his/her established or new coworkers


  7. Helpful (7)

    "Interesting company, but not a place to stay long term"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Neutral Outlook
    No opinion of CEO

    I worked at Farfetch full-time (Less than a year)

    Pros

    Casual environment, innovative structure and "start up" mentality, snacks/family lunch.

    Farfetch was a good place to work right out of college. It's a laid back office with a really unique business structure. The office is what you'd expect from a fashion office in LA, and there's some amazing product that comes in to get photographed in the studio.

    Cons

    Not much for advancement, terrible pay/benefits. It's just not worth staying at a company that pays so little. Also, Customer Service was forced to work on a lot of holidays and weekends in the office, when this type of work could really be done remotely. It's one thing to expect a certain level of dedication when employees are being compensated well, but you can't expect people to dedicate late nights, holidays and weekends when you pay next to nothing.

    Advice to Management

    If you pay more, you'd be able to keep better quality employees.

  8. Helpful (2)

    "This Place Rules!!!! Brush off the haters!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is growing so fast, it's great to be a part of rapid change and improvement.

    Cons

    We need a bigger office! We have hired so many people, that we are all out of room!

    Advice to Management

    Think big!


  9. Helpful (16)

    "horrible, obnoxious"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Farfetch full-time (Less than a year)

    Pros

    office space is great, flexible schedule, some discounts

    Cons

    subsistence wages; obnoxious, young and pretentious staff, horrible customer service atmosphere for educated, degree holders.

    Advice to Management

    karma

    Farfetch Response

    Jan 22, 2016 – HR Manager

    In the past year, with our recent employee growth in the Los Angeles office, we have been fortunate enough to implement new programs and benefits to create a much more rewarding and exceptional ... More


  10. "Great Company, Limited Mobility"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Farfetch full-time

    Pros

    Fantastic company with fantastic people and benefits. Great for entry level as they have a thorough training program.

    Cons

    Because they have offices across the world, the different departments are located in only specific places so any mobility other than within the department would require relocating.

    Advice to Management

    I would restructure and have people located where their job interacts, not based on department.


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