Farfetch Reviews

Pros

Great benefits which includes a 25% discount, free healthcare, dental, vision 401k etc. Free lunch on Wednesdays. Company parties. 150 GBP credit for clothes after 90 day probationary period. Cool new office.

Cons

Your work schedule will rotate every week between 3 different shifts. (8-5, 9-6, 11-8). You are expected to take new email inquiries consistently throughout the day while handling incoming telephone calls. Most of the year is slammed with back to back calls and a queue full of emails that is never-ending. Management is often-times fickle in responses to general questions about processes. Very high turn-over rate.... Not much room for advancement. Company doesn't seem to care much about fixing it's flawed processes or system errors.

Pros

Give you freedom to be creative

Cons

There are no cons to working here

Advice to Management

Management is amazing

Pros

good community of people, young group that gets along and has a lot of after work activities

Cons

structure is a mess, still very start up, no organization and no communication between all the international offices.

Pros

Nice pay, great benefits, PTO, sick time, great company parties/activities

Cons

Not a lot of room for growth, they hire outside of the company. high call volume, expected to answer calls and answer emails at the same time, stressful job position, no part time customer service rep positions available, have to work at least one weekend a month, systems crash a lot, angry customers, people quit a lot

Advice to Management

Be more organized, understand employee point of view, upgrade systems so information is available to assist customers better, master a way to make sure boutiques are not sending incorrect items out, pay customer service reps more (they work extremely hard)

Pros

Employee discounts Summer Party Christmas Party Free Family Lunch

Cons

Management Favoritism Only want “Yes” employees No upward growth opportunities Lack of managerial experience Lack of professionalism Lack of communication Lack of being revolutionary Group Think

Advice to Management

Don’t be afraid of people who challenge the status quo. Those are the types that will make Farfetch great not these robots you are hiring who do not understand what Luxury is. Hire executives and managers who understand the Luxury customer and what a Luxury experience really means. Start listening to those agents who interact with your customers on a daily basis to understand the pain points in the customer and... employee experience. You also might want ti start investing in proper tools so your agents dont have to look at a billion places for one piece of information.

Pros

They promote from within. Many of us who started a few years back have been promoted to higher positions. Su Ahn is one of the best people to work under. She is great at giving you freedom and believing in your abilities.

Cons

They took away one of the bonus's that used to be given.

Pros

Consistent Work Culture is Nice Family Lunch Wednesdays Cool Artsy Building Cool People Occasional Bonuses

Cons

Severely Under Paid!For the amount of work and stress this job entails. Management is a Full Blown Mess Internal Departments lack all structure when it comes to correspondence. Little to no help from Supervisors with escalations HR is questionable No respect for CS input on internal problems. They blatantly do not improve internal issues. Therefore, all the heat from the Customers falls back on the CS reps... when it's another internal departments fault or a boutique. TRASH.

Advice to Management

DO BETTER. Why y'all think everyone quits and runs out within a year OR LESS.

Pros

The people that work there become like family.

Cons

Management can sometimes be unpredictable.