Faronics Corporation Reviews | Glassdoor

Faronics Corporation Reviews

Updated July 5, 2018
42 reviews

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2.8
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Nakul Sood
23 Ratings

42 Employee Reviews

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  1. "It was ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Faronics Corporation full-time

    Pros

    Freedom to sell without any management breathing down your neck

    Cons

    mostly the quality of healthcare


  2. "Great people and awesome products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Faronics Corporation full-time (More than 10 years)

    Pros

    I've been with this company for more than 12 years and have seen many talented people come and go. We had a "right-sizing" or "restructuring" happen in early 2013 where several people got let go - alibi the ratings you see here. Since then the company has become more focused and business driven - revenues are up year over year!

    The company has embraced "the cloud", making it easy for customers to deploy the 8-10 product offerings - updates have never been simpler. Every year we release 2-3 major new features - the Sales team has plenty of reasons to keep in touch with our customers and ensure their needs are properly addressed. Marketing does a great job of maintaining the website and generating leads.

    Like most software companies, outsourcing is embraced to save costs where it makes sense - the offshore team is super talented and easy to work with.

    Located in the heart of downtown Vancouver, the Skytrain and buses are across the street. Pacific Center mall is underneath and Steve Nash Sports Club is across the street. Great work-life balance - unless you're super keen then get ready to take on lots of responsibilities and get rewarded for it!

    Cons

    Could do a few more regular huddles and company events.

  3. "A company with lot of potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Current Employee - Anonymous Employee in Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Faronics Corporation full-time (More than 10 years)

    Pros

    Great people to work with, great products to work on. Manageable workload.

    Cons

    The team size is too small.


  4. Helpful (1)

    "Was a good company before being bought"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Faronics Corporation full-time (More than 3 years)

    Pros

    Collaborative team, good people, nice location.

    Cons

    Sold to India. Not sure of long term effects


  5. Helpful (1)

    "Not a Supportive Team Environment To Help You Support Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Engineer
    Former Employee - Support Engineer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Faronics Corporation full-time

    Pros

    Salary is in and around market average
    Downtown Vancouver location, ideal commute location by bus or Skytrain

    Cons

    The career posting was for a "Support Engineer" but the title should really be for a "Application Support Engineer" which accurately reflects what the role is about. In this role you are not supporting hardware, not supporting end user issues...you are supporting software that is built and offered by the company. If you do not have an application and/or a programming background. if you have not used programmer/application debugging tools and if you have not had SQL/database support experiences then you are at a large disadvantage in being a success in this role.

    Known issues that have appeared in current releases of Faronics products are not fixed with hastened priority, this gets you much interactions from angry customers who needs issues resolved fast.

    There is a outsourced 1st level support team that was a failure in the support levels....that team has little training and knowledge on how to triage calls.

    Initial training is a 1-week lecture in a board room. When you are in the busy period (spring summer months) those senior support and "team leaders" that are your colleagues are either too busy to you though complicated support issues or have often shown no willingness to help you build your support knowledge.

    Advice to Management

    Stop releasing products that are useless and bug filled when they are released. Also, realize that your company has 2-3 products that is your revenue makers so get rid of the rest.


  6. "Solid Company - Huge earning potential for self starter sales person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in West Vancouver, BC (Canada)
    Current Employee - Senior Account Executive in West Vancouver, BC (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Faronics Corporation full-time (More than a year)

    Pros

    Friendly and professional employees creating a great work environment. Management allows you to work independently as well as to collaborate with other sales reps. The culture allows for a free flow of ideas to cultivate sales.
    Great if you're a self-starter.

    Cons

    Onboarding structure could be stronger

    Advice to Management

    Provide 30-day training plan for new hires


  7. "Sales advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Faronics Corporation part-time

    Pros

    Lots of flexibilities, good team management

    Cons

    Not well prepared to organized the conference

    Advice to Management

    take more time to prepare for the events

  8. Helpful (1)

    "Good company - success if you are a self motivated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Faronics Corporation full-time (More than 5 years)

    Pros

    No cap on commissions, You can make as much as you want if you want to work hard. You make your job what you want it to be. This company is all about being independent, entrepreneur like focus for sales. Fast product development for market readiness.

    Cons

    small ticket - need to fill pipeline with lots of opportunities to make the $.


  9. Helpful (1)

    "No work, constant fear and outdated tools"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Vancouver, BC (Canada)
    Former Employee - Software Developer in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Faronics Corporation full-time (More than a year)

    Pros

    - Centrally located in downtown

    Cons

    - Old, outdated tools used for development
    - Can't develop new software due to extreme dependence on Apple APIs for mac development
    - Constant fear being injected from top regarding getting fired
    - There was no work for nearly a year as we waited for Apple to provide infor

    Advice to Management

    Move entire workforce to India


  10. Helpful (2)

    "Good learning curve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Well-known products. Been through several ups and downs here. Overall they do seem to be going in a good direction with strategic moves into emerging education & endpoint security markets. Steady growth.

    Cons

    At times, key projects get stuck due to approvals

    Advice to Management

    Keep making strategic acquisitions and keep looking toward the future.


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