Fay Servicing Reviews | Glassdoor

Fay Servicing Reviews

Updated Aug 14, 2019

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Found 125 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
45%
Recommend to a Friend
75%
Approve of CEO
Ed Fay
79 Ratings
Pros
  • "free lunch every month, birthday gift cards(in 15 reviews)

  • "Free gym membership, close to public transportation (HQ), end of the month lunch, great holiday parties(in 13 reviews)

Cons
  • "The company is growing so there are a lot of phone meetings in lieu of in-person meetings (location issues)(in 9 reviews)

  • "With any company that is expanding there are growing pains(in 5 reviews)

More Pros and Cons
  1. "Enjoyed my time here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Originator in Oak Brook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fay Servicing full-time for more than a year

    Pros

    Great opportunity to get in with a growing company that has multiple divisions. Room to advance due to growth. Solid management team. Job stability.

    Cons

    None that I can think of.

    Advice to Management

    Not applicable since I no longer work there. I left for personal reasons that had nothing to do with my experience working for this employer.

    Fay Servicing2019-07-04

    Fay Servicing Response

    July 8, 2019CMO

    Thank you for the feedback. We are glad you had a positive experience and took the time to share your thoughts.

  2. "A good place to work"

    StarStarStarStarStar
    • Compensation and Benefits
    Former Employee - Loan Closer 

    I worked at Fay Servicing full-time

    Pros

    The pay and benefits were nice

    Cons

    None during the time I was there.

    Fay Servicing2019-08-14

    Fay Servicing Response

    August 15, 2019CMO

    It’s always nice to get positive feedback. Thank you and good luck with your future endeavors!

  3. "Ok place to work needs improvement with management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Assurance Specialist 
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Fay Servicing full-time

    Pros

    Free gym membership...end of the month lunch

    Cons

    Management a lot them are not qualified for the title that they have

    Fay Servicing2019-07-19

    Fay Servicing Response

    August 1, 2019CMO

    Thank you for your feedback. Our managers are highly trained and well-qualified and we are sorry you do not feel that was your experience.

  4. Helpful (2)

    "Terrible experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fay Servicing full-time for more than a year

    Pros

    End of the month lunch

    Cons

    Unstable, unprofessional and general lack of support for employees

    Advice to Management

    Tell the truth about pay scale

    Fay Servicing2019-07-08

    Fay Servicing Response

    July 19, 2019CMO

    We are sorry that you feel the way you do. We believe we have the best management team in the business evidenced by record high productivity levels along with incredible quality and compliance scores. Our customer satisfaction is industry leading while our employee attrition is low ...

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  5. Helpful (9)

    "The app doesn’t allow a zero star rating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Fay Servicing full-time for more than 3 years

    Pros

    The CEO is great, but puts too much faith in his executives.

    Cons

    Too many to list. Primarily driven by executive management.

    Advice to Management

    It is hard to imagine that this was the kind of place he had in mind when he started the company. Unfortunately he puts blind faith in his “C Suite” led by (site won’t allow his name or title) who seems to know the industry, but who couldn’t spot talent or manage it if his life depended on it. The rest of the upper leadership is clueless and/or incompetent too. They will get angry, make knee jerk decisions, and everyone...

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    Fay Servicing2019-07-01

    Fay Servicing Response

    July 9, 2019President

    I am very sorry that you feel the way you do and that you didn’t bring those concerns to me or the CEO directly. We have always had an open door policy. As I have expressed every time I meet with our employees, we’re only a call, IM, text, or email away. We clearly have a difference ...

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  6. Helpful (2)

    "Uneducated, Unqualified"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Foreclosure Specialist in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Fay Servicing full-time for more than 8 years

    Pros

    Low pay is better than no pay.

    Cons

    Low pay. Tons of REOs not being sold as is to reflect poor condition.

    Advice to Management

    Pay more, accept that toxic properties should be sold before meltdown occurs.

    Fay Servicing2019-07-02
  7. Helpful (3)

    "High turn over for a reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than a year

    Pros

    Cheap Free lunch at the end of the month

    Cons

    Difference between an standard employee who doesn't try and someone who kicks butt will receive 1% difference in their raise. No promotional opportunities, if offered, are delayed Bottom tier compensation vs standards in the surrounding area No relaxation or hangout areas. Coffee machines have never been cleaned. Management is clearly making great money, consistently telling employees they are the most important part...

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    Advice to Management

    Change your review system and allocate money to your employees. You promise, never deliver and then burn out your employees.

    Fay Servicing2019-05-01

    Fay Servicing Response

    May 7, 2019CMO

    We’re sorry if you don’t feel you have been rewarded for your performance. Our merit-based system is designed to reward all employees who do their job. Those who do not meet performance goals see no increase in their compensation and those that meet or exceed expectations are ...

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  8. Helpful (4)

    "Invasive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than 3 years

    Pros

    End of month lunch, flexible hours especially in the summer.

    Cons

    When it comes to choosing benefit packages we are treated like teenagers just entering the work place. They make you sit in a room with a stranger to pick your elections. I have never had this at any other company and find it very invasive, uncomfortable, and patronizing. How dumb do they think we are? I am perfectly capable of choosing my elections on my own.... and in privacy. Sure, have the resource there for those...

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    Advice to Management

    Treat grown adults like grown adults. Have resources available if some request it but don't force it on the rest of us.

    Fay Servicing2019-04-18
  9. "Great fast paced environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than 3 years

    Pros

    Company wide commitment to charity, ambitious goals , strategic vision.

    Cons

    Some growing pains due to rapid growth, not the right fit for everyone.

    Advice to Management

    Continue to focus on cross department training , improving communication

    Fay Servicing2019-04-04

    Fay Servicing Response

    April 8, 2019CMO

    We appreciate you taking the time to write about some of the positive things you’ve experienced working at Fay for the past three years. Fay prides itself on being an organization dedicated giving back to others. Throughout the year our employees generously support underprivileged ...

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  10. Helpful (2)

    "Gloomy, cold Warehouse environment"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Invoice Processor in Carrollton, TX
    Doesn't Recommend

    I worked at Fay Servicing full-time for more than a year

    Pros

    free lunch every month, birthday gift cards

    Cons

    Insurance cost over $300 a month just for one person, horrible desks , micromanage manager, low pay

    Advice to Management

    I liked my job, but not the horrible manager. She is very micromanage and controlling. I worked there one year too long.

    Fay Servicing2019-04-03

    Fay Servicing Response

    April 5, 2019CMO

    We understand the costs of health care are high, which is why we switched to a self-funded plan to help control rising costs for the company and our employees. We offer different programs at different price points so our employees have a choice in what they pay for insurance. We also ...

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Found 125 reviews