Fay Servicing Reviews | Glassdoor

Fay Servicing Reviews

Updated Jul 19, 2019

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Found 124 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
77%
Approve of CEO
Ed Fay
78 Ratings
  1. Helpful (5)

    "Sad State of Affairs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for less than a year

    Pros

    Nice people Great customer focus model

    Cons

    some members of senior management are unprofessional and retaliatory recruiting challenges - numerous complaints lack of ownership and accountability

    Advice to Management

    There seems to be a lot for fingering pointing that happens within the company. The departments function for the good of the department not the good of the company and are not sensitive to how their actions affect other processes outside their area. I like most of the people and the CEO's vision, but not sure how much longer my employment here will last. The sad part is I don't believe management would care.

    Fay Servicing2018-08-09

    Fay Servicing Response

    August 20, 2018CMO

    Please give us the opportunity to hear your specific concerns and show you that we do care about our employees. If a change in another department caused an issue in your area, speak with your manager or follow the Escalation Process that's in the Internal Communication Policy on the ...

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  2. Helpful (1)

    "Const Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Construction Manager in Woodridge, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than a year

    Pros

    Great Company , Room for Growth , Excellent Management

    Cons

    Nothing to report at this time

    Advice to Management

    Keep up the good work , I appreciate the manager meetings and great communication

    Fay Servicing2018-07-25

    Fay Servicing Response

    July 31, 2018CMO

    Thanks for the encouragement, we're glad the monthly Managers Meeting is helpful. That meeting is a longstanding tradition and something that we feel is important to continue as the company grows.

  3. Helpful (1)

    "Vendor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Vendor Management Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than 3 years

    Pros

    I've been with Fay servicing for 2 going on 3 years and it has been amazing. Fay has done a wonderful job at creating a work environment that supports your growth in this industry. The culture of the company has always been a big focus. I have held 3 different positions with the company which allowed me to become more informed and well rounded in the industry. Fay provides Lunch on month end which is a really nice way...

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    Cons

    I cant find a thing wrong with this place. My experience has been a great one.

    Fay Servicing2018-07-25

    Fay Servicing Response

    August 2, 2018CMO

    Congratulations on your upcoming anniversary. It's great to hear that things are going well and thanks for participating in the charitable giving program.

  4. "Constructive Renovations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Repair Specialist in Woodridge, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for less than a year

    Pros

    The best reasons to work for Fay is everyone works together as team. We are one big family in this company that look out for each other and look at for all of our clients.

    Cons

    There is no downside of this company everything is done to perfection and up to par

    Advice to Management

    Communicate with each other a lot more. All managers should be on the same page, and working to improve the whole team together not individuals

    Fay Servicing2018-07-25

    Fay Servicing Response

    July 31, 2018CMO

    Thanks for your feedback, we're glad to hear you feel like you're part of the family. If you have a specific idea for improving communication that you think we should consider, please submit it through iSuggest, our online suggestion box.

  5. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Repair Specialist in Woodridge, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for less than a year

    Pros

    They care about the employees by giving discounted health club memberships, affordable health care, plenty of training, they even buy us lunch often!

    Cons

    I have nothing negative to say.

    Fay Servicing2018-07-25

    Fay Servicing Response

    July 31, 2018CMO

    Well it wouldn't be very nice of us to buy all those lunches and not help people stay fit too. Seriously though, thanks for your review and we're glad to hear things are going well.

  6. "Repair Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Repair Coordinator in Woodridge, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than a year

    Pros

    Monthly Lunch Ins Always room to grow within the company Great staff of employees All around great company that cares not only about but for employees

    Cons

    No cons that I can say about this company

    Advice to Management

    Keep up the great work

    Fay Servicing2018-07-25

    Fay Servicing Response

    July 31, 2018CMO

    Thank you, that's great to hear. Hope you enjoyed lunch today!

  7. "Constructive Renovations Repair Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Repair Specialist in Woodridge, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than a year

    Pros

    nice people, good benefits, nice office, and atmosphere is relaxed

    Cons

    High Stress Job but good organization helps

    Advice to Management

    Give feedback to employee's rather its good or bad, let them know they are appreciated

    Fay Servicing2018-07-25

    Fay Servicing Response

    July 31, 2018CMO

    Thanks for the compliments. Our policy is that managers provide feedback to employees about their job performance at least once a month and in written mid-year and year-end reviews. If that's not happening, speak to your manager or follow the Escalation Process that's in the Internal ...

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  8. "Administrative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Approves of CEO

    I have been working at Fay Servicing full-time for less than a year

    Pros

    Growing company. Great Atmosphere. Nice employee perks.

    Cons

    Lots of change with growing companies, need to make sure communication is open.

    Advice to Management

    Keep employees in on the changes

    Fay Servicing2018-07-25

    Fay Servicing Response

    August 2, 2018CMO

    Thanks for taking the time to write a review, we appreciate it. Our monthly Managers Meeting and the meeting notes posted on the Intranet are the primary way we keep employees updated and informed about what's going on at Fay. If you feel there's something else we should consider, ...

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  9. "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time

    Pros

    Great work environment with friendly people

    Cons

    Dallas office needs to be upgraded

    Fay Servicing2018-07-13

    Fay Servicing Response

    July 20, 2018CMO

    Thanks for posting a review, we appreciate the feedback. If you have a specific idea for upgrading facilities that you think we should consider, you can submit it through iSuggest, our electronic suggestion box.

  10. Helpful (2)

    "Loan Officer Inside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Fay Servicing full-time

    Pros

    Licensing paid for, in house leads

    Cons

    leads were terrible and recycled, lots of favoritism and poor training

    Advice to Management

    Give the origination department a make over.

    Fay Servicing2018-07-17

    Fay Servicing Response

    July 24, 2018CMO

    Thanks for providing feedback, we're sorry that things didn't work out. By nature, in-house/portfolio leads need to be recycled and contacted multiple times because we can't anticipate when the customer will have interest in or need for a loan. To help improve the odds, we evaluate ...

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Found 124 reviews