Fay Servicing "company is growing" Reviews | Glassdoor

Fay Servicing Employee Reviews about "company is growing"

Updated Jul 8, 2019

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Found 123 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
40%
Recommend to a Friend
77%
Approve of CEO
Ed Fay
78 Ratings
Pros
  • "free lunch every month, birthday gift cards(in 15 reviews)

  • "Free gym membership, close to public transportation (HQ), end of the month lunch, great holiday parties(in 13 reviews)

Cons
  • "The company is growing so there are a lot of phone meetings in lieu of in-person meetings (location issues)(in 9 reviews)

  • "With any company that is expanding there are growing pains(in 5 reviews)

More Pros and Cons

Reviews about "company is growing"

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  1. Helpful (1)

    "Best Company I've ever been a part of."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Compliance Specialist in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for less than a year

    Pros

    Fay Servicing is extremely "team oriented" and the CEO, Ed Fay, treats his employees like family. There are tons of perks and privileges and senior management is extremely approachable and logical. This is shown in the quarterly company meetings where Ed addresses his "team" Wolf-of-Wall-Street style! Benefits include free gym membership, monthly lunches and cool team events. My first week correlated with 10+Billion celebration...

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    Cons

    The company is growing so there are a lot of phone meetings in lieu of in-person meetings (location issues). I prefer in person contact but that is hard to solve. Although equal in theory, Texas seems to be favored over the Chicago location (at least this year).

    Advice to Management

    Management style and demeanor is fantastic. Staff is friendly and positive. Would like to see more mentorship opportunities and more "pathways" to success.

    Fay Servicing2018-01-05
  2. "Great place to work, grow and be valued for your abilities and contributions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than a year

    Pros

    Tremendous opportunities for anyone seeking a chance to be recognized and appreciated, looking for opportunity to advance and grow professionally, looking for direct access to senior leadership and for those that value the family oriented culture of a smaller firm that is growing.

    Cons

    This is not a great place to work if you want to just punch a clock. The company clearly wants engaged and enthusiastic employees. As with any growing company there are bumps in the road, but the future focus is exciting.

    Advice to Management

    Don't let our growth and market forces change who we are.

    Fay Servicing2018-01-05
  3. Helpful (1)

    "Tired of bureaucracy and seeing dead weight at your other places of employment?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than a year

    Pros

    Meritocracy culture. Family spirit. We don't have time for non performers. If you're ambitious, hard working, and dedicated, this is the place for you.

    Cons

    This is a young and growing company. We reinvest in that growth, so benefits are not the best you will find but they are competitive.

    Advice to Management

    Keep sharing the messaging. You are most effective when you communicate your passion.

    Fay Servicing2017-12-16
  4. "It's not that bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing full-time for more than 3 years

    Pros

    Company lunches Super friendly staff Good work-life balance

    Cons

    As the company grows it becomes more micro managed.

    Advice to Management

    It's really quite laughable how negative reviews begin popping up on review sites just days after people are fired. Come on!! Accept the fact that you walked yourself out the door when your personal life caught up with you at work. Throwing shade on the company you worked for really isn't helping you at all. It is apparent that several of the recent reviews are from the same person. Fay Servicing really isn't a bad place...

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    Fay Servicing2017-10-27

    Fay Servicing Response

    November 27, 2017EVP, Human Resources

    Well we certainly appreciate your support, and candor. I will have to agree with this reviewer in that you will not know until you try. It is quite true that Fay may not be for everyone but we do have a majority of happy and successful employees.

  5. "If you have the time.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Fay Servicing full-time for more than 3 years

    Pros

    I put a lot of thought into this review and I want to give my fair opinion for others looking to work here. I will start by admitting I was let go from my position, month before I had advised my manager I was leaving. I believe I was let go unfairly and would have liked to leave on better terms but we we'll set that aside. Do I regret my time at Fay Servicing, absolutely not! I was one of the lucky chosen few who came...

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    Cons

    Do I miss working there? Not really. I felt like I had outgrown my position and was ready for advancement two years in and even with all the growth and positions that became available, I was not advancing. I seeked advise several times with management on why I wasn't moving up and what I could do to get there with little to vague responses. I feel like maybe I spoke up to much on the issues that needed work at the company....

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    Advice to Management

    I wrote you an essay above. Knock yourself out! It's been one hell of a ride, thank you! Best wishes.

    Fay Servicing2017-02-07

    Fay Servicing Response

    February 10, 2017EVP, Human Resources

    Well, thank you. This was almost like reading your journal but all of your comments were enlightening. I am sorry that in the long run it did not work out for you but from your opening comments I was unfortunate that your plan was to leave anyway. I think that one of the biggest ...

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  6. "Assistant VP of Servicing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Vice President of Servicing in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing for more than 3 years

    Pros

    Enjoy my co-workers and employees who report to me. Upper management is open to suggestions and how to better the company.

    Cons

    The company is growing quickly and sometimes not everything runs smoothly.

    Advice to Management

    We need to help develop other departments and not just production. production outgrows the other departments and they cannot keep up. This results in poor customer service for our borrowers.

    Fay Servicing2016-12-05

    Fay Servicing Response

    December 5, 2016EVP, Human Resources

    Thank you and we do appreciate your suggestions. You are absolutely right on both fronts. No machine can run smoothly without all of the parts running well and in sync. As we continue our rapid growth, we will do our best to keep any hiccups to a minimum. All departments must be staffed ...

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  7. "Thank You"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Servicing Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fay Servicing

    Pros

    We choose to work for Fay. It's a great growing company with great leadership and vision. I wake up thankful each day that our CEO had a vision to start this company as this gives me a purpose and helps me support my family. Also what we do daily on how we can impact other families and give them a purpose and helping them get back on track by keeping their home. I am fortunate to work with some great people daily. It...

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    Cons

    Maybe a better 401k, thankful to have one as the company grows I am sure it will get better.

    Advice to Management

    Keep it up and great job. Maybe some personal recognition, I think times we forget as we become busy that just that verbal thank you or a hand written thank you will speak volumes to most.

    Fay Servicing2016-09-09

    Fay Servicing Response

    September 13, 2016EVP, Human Resources

    We are so happy that you understand what we are all about and your comments just about say it all. Our employees are our best spokes people and your comments just about cover the culture we continue to build. It is our employees that make this culture work. You are right in that ...

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  8. Helpful (1)

    "Great environment with a chance to make a difference."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Fay Servicing full-time for more than 3 years

    Pros

    Fay Servicing has a great work environment and promotes from within. Fay encourages above and beyond effort to help it's customers that are need of assistance. Fay offers good faith incentive to promote health such as free/subsidized gym memberships to every employee. They also provide end of month lunches. Employees have access to training and encourages every employee to sharpen or develop new skills, through this...

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    Cons

    Communication between departments need work. Fay is a growing company. It is evolving as the company grows to accommodate it's needs.

    Advice to Management

    Need to work on an interdepartmental communication strategy that allows employees on the same level to communicate better. Don't work much. You have to take time away. Real time away. You do it because you care.

    Fay Servicing2016-04-16
  9. Helpful (1)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Fay Servicing

    Pros

    Great culture and people, free gym membership/or subsidized, free end of the month lunches, goos management, some room for growth

    Cons

    obvious favoritism and empty promises. low pay in many departments. pay should be increasing as the company grows.

    Advice to Management

    focus more on the larger picture rather than the tiny details. Someone being late or missing a day over their PTO range is a way lesser issue than someone losing the potential to grow due to lack of direct management and not being recognized because of favored individuals. Employees will work their hardest if they are given their incentives they are told and be treated fairly-which this company needs to work on.

    Fay Servicing2015-08-26
Found 123 reviews