FedEx Office Reviews in Chicago, IL | Glassdoor

FedEx Office Chicago Reviews

31 reviews

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Chicago, IL

2.9
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
12 Ratings

31 Employee Reviews

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Pros
Cons
  • Work life balance is difficult due to staffing fluctuations (in 46 reviews)

  • Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members (in 117 reviews)

More Pros and Cons

  1. Helpful (12)

    "Lead Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Consultant in Chicago, IL
    Former Employee - Lead Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    FedEx Office attracts a certain type of worker, and generally if you are interested in working there you are probably one of them. There's a good chance that the people you work with will see eye to eye with you, will work hard to keep you from having to pick up the slack, will be amicable, and all around professional. There are exceptions, of course, but lazy and rude workers are less common. This is in part because the culture of the company encourages mutual respect between managers and employees, and as far as corporations go, you can feel comfortable that the company has your back. The job itself can be challenging, but for those willing to step up, it can be a great learning experience. If you engage with the work, you will learn a great deal technically, but also a great deal about leadership, teamwork and professionalism.

    Cons

    The price of all that learning is relatively low pay. As far as retail goes, it pays well, but ultimately your job at FedEx goes above and beyond what the average retail employee will have to endure. If you go into the job with a lack of experience, as I did, the wage will work for you, but as you continue to excel and learn and become more accomplished, the responsibilities and expectations placed on you will continue to pile up, and your wage will not reflect that change, and will generally stay on the high end of the retail scale. when in reality you'll end up doing a great deal of work with different types of software, closing deals on $1000+ print orders, as well as producing them, packing all sorts of items and processing them for shipping, learning new policies every month and putting out fires every day. Among other things. The pay goes up the more you go up in the company, and the good thing is there are always a lot of great opportunities to do so. But the higher you go, the more responsibility and expectation, and the pay is already lagging behind what it should be- you probably need to hit district manager before you're getting paid what you deserve, and from what I've seen most people don't get past center manager.

    Advice to Management

    Pay your employess more. They have two jobs, shipping and printing, and they're expected to do them both at 100%. They're expected to handle a great deal of specialized work, but are paid as though they're standing at the cash register all day. Or if you're not willing to pay more, spend more money on payroll so that you can hire more people. The people you hire like the job and are generally motivated to work hard, but are always going to be running around like chickens with their heads cut off trying to keep up with everything, and inevitably dropping the ball, if you can't put in the investment to keep your stores running smoothly.


  2. "Abusive Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Consultant in Chicago, IL
    Current Employee - Customer Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at FedEx Office part-time (Less than a year)

    Pros

    Tuition Reimbursement after 3 months, healthcare benefits ( 1 year for part-time), above flexible scheduing

    Cons

    Forced to pick up extra hours at other FedEx Retail Stores, understaffed, and deceitful management

    Advice to Management

    Stop having your district managers become best friends with other high-performing tier 1- tier 3 stores. It makes reporting abusive behavior harder for employees like myself

  3. "Team Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Chicago, IL
    Current Employee - Center Consultant in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx Office (More than 3 years)

    Pros

    Fedex office allows for personal development. Providing skills with time management and personal accountability.

    Cons

    Promption is slow moving, and team building is not a priority

    Advice to Management

    Being a team constructioned with improvemt as the main focus


  4. "Center Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Consultant in Chicago, IL
    Former Employee - Center Consultant in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at FedEx Office (More than a year)

    Pros

    great company to work for

    Cons

    professionalism needs help with upper management,


  5. Helpful (1)

    "Get out of it what you can"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Chicago, IL
    Former Employee - Center Manager in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (More than 5 years)

    Pros

    Learn a lot about technology (computers, design programs)
    Shipping Discount

    Cons

    You can and will be targeted if you don't "play the game".
    Lack of support from upper management & HR.
    So many goals set and initiatives to be met with little staff and payroll.

    Advice to Management

    Actually pay attention to data given in climate surveys. Store level employees are given the most ridiculous expectations by people that have not worked at their level at all or long enough to understand the level of stress they're under. Be fair and consistent to every employees across the board. Do better with training. The web-based training is usually completed to get off a list to show that it has been completed. Its not effective.


  6. "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Chicago, IL
    Current Employee - Center Consultant in Chicago, IL

    Pros

    benefits and great opportunitues and you will meet nice people

    Cons

    the store where I work has less payroll so they could only give me 30 hrs a week


  7. Helpful (3)

    "I have to change something so people know I'm the boss!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook

    I worked at FedEx Office full-time (More than a year)

    Pros

    Decent pay for retail and that is pretty much the only thing I can say for it.

    Cons

    High-stress environment
    Constant turnover resulting in there always being way too few employees
    Every time there is a new director of something or other they make sweeping changes "to improve sales" and often end up doing something the guy three cycles ago did.
    Obsessive focus on metrics with little to no relationship with reality
    "Upsell on every order!"
    Expect every employee to fill 3 different roles and pay them for 1
    Will work you until your body is worn out because "it looks unprofessional" to sit down

    Advice to Management

    Stop rewarding upper management types for "innovating" by repeating things that have already failed! Hire internally so management knows how the business operates! Don't harass customers with constant badgering for extra crap they don't want or need!

  8. "Is OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Chicago, IL
    Current Employee - Center Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    You can make a lot of over time working at other stores. they have a good 401k plan

    Cons

    your experience depend on your mangers and the training you receive


  9. "Lpc"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Project Coordinator in Chicago, IL
    Current Employee - Lead Project Coordinator in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office (More than 8 years)

    Pros

    You may grow with the company

    Cons

    Understaffed especially during holiday seasons


  10. Helpful (2)

    "Business Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Center Manager in Chicago, IL
    Current Employee - Business Center Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 5 years)

    Pros

    Its not thought of as an industry that saves peoples' lives, but we do... Everyday! Customers come to us for a total solution to solve their problem(s). We have to put on our hero capes and solve any printing emergency they need. We also have a very strong networking system that allows us to take an order in Chicago, print it in New York, and all before a customer even boards their plane for a business trip. Its amazing. The pay is competitive- you will get paid less if you are promoted within the company (lots of opportunity to move up if you are a hard worker). Benefits are pretty good and just added the chance for part time employees to get benefits.

    Cons

    Payroll is usually the first thing to get cut. Lots of times team members will be left alone to handle the store. To work here, you have to have extremely percise multitasking skills and be extremely organized.

    Advice to Management

    Learn all you can about the business. Dont be afraid to take a partner and reach out if you have questions (especially your peers)


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