FedEx Office Consultant Reviews | Glassdoor

FedEx Office Consultant Reviews

Updated July 20, 2017
278 reviews

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Consultant

3.2
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
123 Ratings

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  1. Helpful (1)

    "Mostly good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Center Consultant in Marysville, WA
    Current Employee - Lead Center Consultant in Marysville, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 5 years)

    Pros

    Medium work load, fun, people person job. Good for college students, tech savvy folks, or people who love customer service. Always pays more than minimum wage.

    Cons

    Stressful. Its customer service. Customers can be very irate on a regular basis. Not for people who don't like talking to others. Pay does Not scale well with job duties. Benefits get worse every year.

    Advice to Management

    Pay your people according to the clientele. High stress jobs deserve better benefits and pay.


  2. "Lead Consultant"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Consultant in Baton Rouge, LA
    Former Employee - Consultant in Baton Rouge, LA

    I worked at FedEx Office full-time (Less than a year)

    Pros

    Good benefits and that is all

    Cons

    No training, overworked and not enough pay, and not to mention hour cuts

    Advice to Management

    Train your new comers so that together you all as a company can succeed.

  3. Helpful (1)

    "Rewarding and stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Lead Consultant in Scottsdale, AZ
    Current Employee - Center Lead Consultant in Scottsdale, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (Less than a year)

    Pros

    It has great benefits and a lot of support from surrounding stores. It isn't a competition among stores to make the most money it is about working together to do what's best for the customer and for the company

    Cons

    Some days are very busy and can get stressful, it's tough sometimes because not everyone is cut out to work this job and stress gets to a lot of people, but in the end it all usually works out!

    Advice to Management

    Make training materials a little easier to go through. The system is old and needs to be updated to make it easier on employees and better for customers!


  4. "Center Lead Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Lead Consultant in Memphis, TN
    Former Employee - Center Lead Consultant in Memphis, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Tuition reimbursement, good benefits, flexible schedule, learn printing/shipping solutions, relocation opportunities.

    Cons

    As a retail/services environment, some customers WILL be ugly, but that just comes with the territory. Also, sometimes corporate policy tends to make mountains out of molehills, which can be a little frustrating because the people making corporate policy are pretty much completely disconnected from the actual in-store experience.

    Advice to Management

    Encourage your employees. Raise the bar for who you choose to hire.


  5. "Ideal for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Orlando, FL
    Current Employee - Center Consultant in Orlando, FL

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Great benefits. Easy going atmosphere. Good management

    Cons

    Hours are late. customer orders must be done no matter what time it is.

    Advice to Management

    Better in person training opportunities


  6. "Lead Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Consultant in San Francisco, CA
    Former Employee - Lead Consultant in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Controlled workflow, Room to grow and develop talent (personally and that of your team), Great benefits, Consistent schedules, Clear mission

    Cons

    Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members

    Advice to Management

    Let employees relocate/move laterally rather than guilt them into staying or worse terminating them mid move.


  7. Helpful (12)

    "Lead Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Consultant in Chicago, IL
    Former Employee - Lead Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    FedEx Office attracts a certain type of worker, and generally if you are interested in working there you are probably one of them. There's a good chance that the people you work with will see eye to eye with you, will work hard to keep you from having to pick up the slack, will be amicable, and all around professional. There are exceptions, of course, but lazy and rude workers are less common. This is in part because the culture of the company encourages mutual respect between managers and employees, and as far as corporations go, you can feel comfortable that the company has your back. The job itself can be challenging, but for those willing to step up, it can be a great learning experience. If you engage with the work, you will learn a great deal technically, but also a great deal about leadership, teamwork and professionalism.

    Cons

    The price of all that learning is relatively low pay. As far as retail goes, it pays well, but ultimately your job at FedEx goes above and beyond what the average retail employee will have to endure. If you go into the job with a lack of experience, as I did, the wage will work for you, but as you continue to excel and learn and become more accomplished, the responsibilities and expectations placed on you will continue to pile up, and your wage will not reflect that change, and will generally stay on the high end of the retail scale. when in reality you'll end up doing a great deal of work with different types of software, closing deals on $1000+ print orders, as well as producing them, packing all sorts of items and processing them for shipping, learning new policies every month and putting out fires every day. Among other things. The pay goes up the more you go up in the company, and the good thing is there are always a lot of great opportunities to do so. But the higher you go, the more responsibility and expectation, and the pay is already lagging behind what it should be- you probably need to hit district manager before you're getting paid what you deserve, and from what I've seen most people don't get past center manager.

    Advice to Management

    Pay your employess more. They have two jobs, shipping and printing, and they're expected to do them both at 100%. They're expected to handle a great deal of specialized work, but are paid as though they're standing at the cash register all day. Or if you're not willing to pay more, spend more money on payroll so that you can hire more people. The people you hire like the job and are generally motivated to work hard, but are always going to be running around like chickens with their heads cut off trying to keep up with everything, and inevitably dropping the ball, if you can't put in the investment to keep your stores running smoothly.

  8. Helpful (1)

    "Center consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Los Angeles, CA
    Current Employee - Center Consultant in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Good pay, great opportunities available

    Cons

    Scheduling is horrible, to much politics

    Advice to Management

    Better training, be more fair


  9. "Center Lead Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Lead Consultant in Dallas, TX
    Former Employee - Center Lead Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (Less than a year)

    Pros

    Flexible
    Understanding
    Decent pay given the position

    Cons

    Boring
    Not to much room for advancement unless willing to relocate stores often


  10. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Kent, OH
    Former Employee - Consultant in Kent, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at FedEx Office part-time (More than a year)

    Pros

    Decent pay for part-timers who don't need a lot go hours, but need the money.
    Great work environment.
    Flexbile scheduling (depending on your manager)

    Cons

    None. I enjoyed my time there.

    Advice to Management

    A new uniform policy.