FedEx Office Reviews in Omaha, NE | Glassdoor

FedEx Office Omaha Reviews

Updated March 28, 2017
6 reviews

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Omaha, NE

3.7
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
3 Ratings

6 Employee Reviews

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Pros
Cons
  • Work life balance is difficult due to staffing fluctuations (in 45 reviews)

  • Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members (in 113 reviews)

More Pros and Cons

  1. Helpful (1)

    "OK, but can be fast paced and stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 5 years)

    Pros

    Benefits overall are great. Large corporate environment means overall stability, room to move professionally within the organization. Good managers offer GREAT support, training. If you like a fast paced job, this one will give you the adrenelin buzz you desire. You can come in and learn the print business quickly. Most of the time, employees are truly appreciated.

    Cons

    Things are ALWAYS changing. As in, far greater changes, and with far greater speed than one normally expects. Management always has a 'flavor of the day', can be an extremely stressful environment. Turnover can be high if you have a bad manager. Fast pace can be extremely stressful, and WAY TOO MANY MEASUREMENT METRICS.

    Advice to Management

    Pick a theme, and stick with it. Eliminating Kinkos was great for the FedEx Brand, but you threw away a perfect opportunity to co-brand FedEx Kinkos and pull the best from both - knowing you are trying to capture the corporate print spend as well as the retail print spend, you need both. Upper management needs to spend more time in stores, as an undercover boss -- to see what really is going on, what the stresses are really like. Like Undercover Boss, my guess is a lot of upper management wouldn't be able to do the job.


  2. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Consultant in Omaha, NE
    Former Employee - Center Consultant in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Management Cares. Always more training and development.

    Cons

    Pay is pretty low and raises can be even lower.

    Advice to Management

    Look to reward your performers and notice the non-performers.

  3. Helpful (1)

    "Not terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Omaha, NE
    Current Employee - Customer Service Specialist in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Easy to get promoted, good vacation and sick time, health insurance is good

    Cons

    No real cons, other than poor managers who are getting away with bullying their employees.

    Advice to Management

    Recognize the actual problem when there is heavy turnover underneath one manager who has a reputation of being a tyrant. You have lost countless great employees because of one bad seed who is still employed with the company.


  4. "Everyday Struggle with old school Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Account Executive in Omaha, NE
    Former Employee - Field Sales Account Executive in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (More than a year)

    Pros

    Great name and brand. FedEx Office is by far the leading expert in the print industry, with unlatch technology. Great benefits.

    Cons

    Leadership is old school. Management and corporate executives stuck in the 90's. Leadership makes extreme demands and has an unrealistic vision of the future. The print industry will always be around, however leadership refuses to adjust their business and marketing strategies.

    Advice to Management

    FedEx corporate needs to come clean house on FedEx Office VP's and Executives, if they do not want FedEx Office to hold back the rest of the FedEx family.


  5. Helpful (1)

    "FedEx Office may be okay for the right person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Omaha, NE
    Former Employee - Center Manager in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits...flexible schedule....open 7 days so should be easy to work out a schedule that will work for you. variety of things to work on....if you like working with the public this is a good fit for you

    Cons

    declining print industry....in 5-10 years they will likely be 90% shipping and packing, with print just a small portion. Raises can be small and are only done annually. Employee incentives are based off constant pesky upselling.

    Advice to Management

    Be encouraging and let go of some things so your team can develop.


  6. "Great People, annoying customers, good work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shipping Coordinator in Omaha, NE
    Current Employee - Shipping Coordinator in Omaha, NE
    Recommends
    No opinion of CEO

    Pros

    The people are great. Management is really flexible with time off and schedule changes. You get lots of little perks, like discounted copies, and sometimes even old equipment. It's a great job if you are looking to get through college.

    Cons

    It's the only place I've ever worked where customers can demand when they will get their project done. You can't go to Jiffy Lube and tell them you want your car worked on, and it's gonna be done in 20 minutes, yet people will say I need 5,000 copies in a half hour. You have to do your best to comply or management will get really upset. People also expect great technological advancements, but they don't even know how to run a fax machine? The customers can be the worst part of the job. You'll also have to work many nights and weekends when you are first starting out.

    Advice to Management

    Value higher education and give higher raises for longer employee retention.


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