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FedEx Office

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FedEx Office

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FedEx Office Reviews

Updated Jun 22, 2021

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Found 2,415 of over 2K reviews

3.5
59%
Recommend to a Friend
72%
Approve of CEO
FedEx Office President and CEO Brian D. Philips
Brian D. Philips
1,173 Ratings
Pros
  • "Good benefits, job security, indoors(in 185 reviews)

  • "Big company, great benefits, continuous training programs for professional development(in 165 reviews)

  • Cons
  • "They rely on team members to do everything that in other large companies would be handled by support staff, in order to save money(in 137 reviews)

  • "High expectations from upper management(in 102 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of FedEx Office and is not affected by filters.

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    1. 5.0
      Current Employee

      Decent entry

      Jun 21, 2021 - Courier in Cleveland, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Team is right not and nice

      Cons

      Pay low for the work required

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    2. 5.0
      Current Employee, more than 3 years

      Great company & people!

      Jun 17, 2021 - Senior Store Manager in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      FedEx Office has some of the most amazing people, you will find supportive management and a good peer group. Everyone seems to want you to succeed.

      Cons

      There can be at times a good bit of tasks to do. Additionally, some of the systems are slow at peak times which can pose an obstacle when serving the customers

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    3. 4.0
      Former Employee, more than 1 year

      Good

      Jun 18, 2021 - Store Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy-going work atmosphere, and it’s pretty easy to be promoted. Also, if you decide that you no longer want to work at FedEx Office, you can easily apply for a Delivery Driver position at FedEx Express (when they have openings) and be transferred quickly since you’re already a FedEx employee.

      Cons

      Sometimes there’s stress when you’re working on a big project and a machine breaks down.

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    4. 2.0
      Former Employee, more than 3 years

      Felt like a wasted three years

      Jun 9, 2021 - Sales Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - as a full time employee I was always given 35 or more hours - great benefits, including college scholarship - met some great people over the years of working there - very diverse

      Cons

      -never wanted to work with your schedule, even if you were a student (so could never use college scholarship offered) -work environment was extremely unprofessional at times -pay rates were never fair, you would train people making 2/3 dollars more than you -management do not want to get involved with resolving issues of any sort (people would have to go up to hr to be heard) -promotions were based off favoritism and not merit -handled the COVID epidemic terribly (showed they really did not care about their employees) -work came first no matter how sick you were, if you had a family emergency, etc. -

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    5. 3.0
      Former Employee, more than 3 years

      Fedex Office

      May 24, 2021 - Customer Service Associate in Santa Fe, NM
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Job security, business growth. Standard benefits package. Not bad if you can manage multiple tasks, all of which interrupt each other, while supporting a team that may have your back to a lesser degree.

      Cons

      It's not as simple as it sounds. Multiple systems, products and services. Long learning curve to feel reasonably proficient. Very busy with high customer traffic. Other team members have varied level of competency, leading to imbalance of work being done by each. The better you are the more you will be doing, and the more that will be expected. Open 7 days, so expect a lot of weekends and closing shifts. Lots of metrics, none of which track who is actually doing the work.

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      1 person found this review helpful
    6. 5.0
      Former Employee, less than 1 year

      Awesome company

      Jun 16, 2021 - Same Day City Courier in Fairfax, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everything, the boss, HR, coworkers, dispatch, benefits everything is great.

      Cons

      Maybe just no room for growth, raises could be a lot more given what you can accomplish through our the year but the benefits and set schedules sort of make up for it.

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    7. 4.0
      Current Employee, less than 1 year

      Great work life balance

      Jun 15, 2021 - Assistant Manager Manufacturing in Newark, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management cares about employees, good benefits, opportunities to grow

      Cons

      Manufacturing network lacks in training material provided by FedEx Corporate. Plant managers are collaborating to fill in the gaps, corporate doesn't have a strong enough understanding of the manufacturing network in general

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    8. 4.0
      Former Employee, less than 1 year

      Not Bad

      Jun 17, 2021 - Store Team Member 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, regular hours, decent training.

      Cons

      Management really depends on your location, You have to be okay with pushing to make sales, profit over customer experience is just the reality

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    9. 3.0
      Former Employee, more than 5 years

      50/50

      Jun 14, 2021 - Sales Floor Team Member in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The pay is decent and they give you good hours. 35+ hours weekly

      Cons

      They don’t appreciate their employees. They try to get over on you if you do not speak up for yourself. They will work you until they can any more. They believe giving employees highlights on their website is the same as hazard pay or bonuses. Terrible company to work for

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    10. 4.0
      Current Employee, more than 5 years

      Great Diverse Company

      Jun 11, 2021 - Anonymous Employee in Lafayette, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      love the diversity, good benefits, great coworkers and in-store management

      Cons

      upper management is out of touch with what happens in-store and it shows in updated procedures. old software and tech glitches make work inefficient

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    Viewing 1 - 10 of 2,415 Reviews

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