FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated September 17, 2018
1,774 reviews

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3.2
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
891 Ratings

1,774 Employee Reviews

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Pros
  • "Outstanding team of professionals, competitive pay, good benefits" (in 144 reviews)

  • "Work life balance is a huge priority" (in 45 reviews)

Cons
More Pros and Cons

  1. "Customer Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at FedEx Office full-time

    Pros

    Benefits, room for growth, family atmosphere

    Cons

    Pay too low, no bonuses and you don’t feel like you are apart of the real FedEx


  2. "Great employee benefits!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits and good working environment.

    Cons

    Having to be trained on new marketing initiatives often.

  3. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Set schedules, easy to catch on, family oriented

    Cons

    New management, favoritism, lack of help in centers, new district managers every other year, lack of empathy

    Advice to Management

    District managers should smile more makes you feel more comfortable when he comes in instead of praying he only comes in on your off day.


  4. "Center Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at FedEx Office part-time

    Pros

    Decent wage, co-workers are pretty awesome. Very friendly environment at my store.

    Cons

    Corporate has begun to push workers to use key phrases, which can feel impersonal when interacting with customers. Rumors going around about being penalized for not getting plus-ones (add-ons to print products).


  5. "Customer Service Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office part-time

    Pros

    Wide variety of skills learned, small group work environment with a lot of support from management.

    Cons

    Management style varies widely from store to store, constantly understaffed, takes time to get comfortable with so many different departments.


  6. "Prepare for stress."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Dallas, TX
    Former Employee - Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 5 years)

    Pros

    It's an awesome place to work if you like busy work. Depending on the store you work at, it can be real hectic at times, which is a double-edge sword. You have the opportunity to build amazing relationships with customers that make it a joy to see when they come back. The benefits are amazing.

    Cons

    90% of customers aren't empathetic at all to your current situation, usually things
     that are beyond your control. Training stores are a joke when they can't replicate the workflow of a busy store. So, you would expect the trainees to come in ready to go. Somehow, they don't get trained properly, even during all the downtime they experience. You can go unnoticed if you're not brown nosing (you know, typical retail politics). The manager turnover rate is annoying especially, when it's constantly happening in your own store. Managers are no longer in control of scheduling, they have automated software for that now.

    Advice to Management

    From my various conversations with many Center Managers, TREAT YOUR MANAGERS BETTER. You know it's bad when I've had multiple managers tell me to never, ever become a Center Manager for this company. From the District Manager level and up, you all need to find a way to make your managers feel recognized for all the work they do. There's a lack of support and an obvious disconnect there that has a trickling down effect.


  7. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 8 years)

    Pros

    paid vacation days, career development opportunities

    Cons

    low pay for amount of work expected, highly stressful environment, demands from corporate with no clear guidance on how to achieve goals, some newly hired employees make as much (if not more) than tenured employees, stressful holiday peak shipping with no increased compensation.

    Advice to Management

    need to take into considering cost of living wage increase and holiday bonuses.

  8. "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time

    Pros

    Benefits for this company is decent

    Cons

    Work life balance as a store manager role can be challenging


  9. "Development Bootcamp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office full-time

    Pros

    A lot of opportunity for upward mobility. Alot of opportunities to gain experience with many different situations.

    Cons

    Last year I was in there were very tight payroll budgets so it made it difficult to staff the location properly. Making it difficult to gain stability in the location.

    Advice to Management

    If quality of service is the number one product of the company make sure to invest with good payroll budgets and training for team members of all levels.


  10. Helpful (1)

    "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at FedEx Office full-time

    Pros

    Under the right guidance and leadership, you can promote quickly if you are proactive and take initiative to "do the job to get the job".

    Cons

    There can be a high school culture which is very unprofessional and biases towards favorites. Way behind on what people should be being paid. Also, they will hire from the outside and bring them in at higher rates than those who have worked there way up through the company.

    Advice to Management

    Value all of your people and what they bring to the table. Not just who gossips with you the most.


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