FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated July 21, 2017
1,512 reviews

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3.3
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
769 Ratings

1,512 Employee Reviews

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Pros
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More Pros and Cons

  1. "Good company, folks mean well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Great company and people. Although a large company, you never really felt that and everyone seemed to really want to do well with their tasks

    Cons

    Sometimes mid-management was in place just because of tenure. Often times, their information was limited to what FedEx Office does without enough exposure to other companies or competitors abilities.

    Advice to Management

    Bring in some fresh people that have more industry specific knowledge instead of relying on internal employees that have been there for a long time.


  2. Helpful (1)

    "Mostly good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Center Consultant in Marysville, WA
    Current Employee - Lead Center Consultant in Marysville, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 5 years)

    Pros

    Medium work load, fun, people person job. Good for college students, tech savvy folks, or people who love customer service. Always pays more than minimum wage.

    Cons

    Stressful. Its customer service. Customers can be very irate on a regular basis. Not for people who don't like talking to others. Pay does Not scale well with job duties. Benefits get worse every year.

    Advice to Management

    Pay your people according to the clientele. High stress jobs deserve better benefits and pay.

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Plano, TX
    Current Employee - Anonymous Employee in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 10 years)

    Pros

    Relaxed atmosphere, casual dress code, great campus, engaged leaders

    Cons

    Conservative leadership at the enterprise level. Takes a long time for things to get done


  4. "Courier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SDC Courier in Roseville, CA
    Current Employee - SDC Courier in Roseville, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Flex. Hrs / weekends off / Great team members

    Cons

    Have nothing but positive comment. This company works for me.


  5. "FedEx Services Plano"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketig in Plano, TX
    Current Employee - Marketig in Plano, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 5 years)

    Pros

    Fast paced environment / Corporation on the move worldwide

    Cons

    Underfunded / Under Resourced / Not always data driven / Fragmented Strategy

    Advice to Management

    List to your individual contributors


  6. "FedEx Office Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSSA in Pittsburgh, PA
    Current Employee - CSSA in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Had a really strong supervisor, probably the best manager I've ever worked for. Unfortunately, his abilities and kindness were taken advantage of by the District Manager and compensation is rarely enough to keep someone like him who could vet better compensation elsewhere.
    Ability to get promoted and move locations is easy if you're dedicated to the work and do well and are willing to move.

    Cons

    Compensation, upper management, lack of understanding of the demands of knowledge to complete work by upper management (regional managers and higher-especially corporate)

    Advice to Management

    Hire better managers/district managers who actually value team members. There's a lot of talk within the company about valuing people but not a lot of value that actually happens. Put some of those profits back in the pockets of employees by increasing compensation.


  7. "Convention center sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Convention Center Sales in Boston, MA
    Former Employee - Convention Center Sales in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (Less than a year)

    Pros

    Gaining sales experience was best part of job, Monday-Friday schedule was rare in hospitality industry. Free lunch at the hotel everyday was convenient.

    Cons

    Pay was sad, took paycut from unemployment just to gain experience. Hourly rate and no commissions. Commute was so awful getting into town that I ended up leaving to a new company with better sales initiatives and better commute.

    Advice to Management

    Put bonus structure together if you want to increase sales performance.

  8. "Lead Consultant"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Consultant in Baton Rouge, LA
    Former Employee - Consultant in Baton Rouge, LA

    I worked at FedEx Office full-time (Less than a year)

    Pros

    Good benefits and that is all

    Cons

    No training, overworked and not enough pay, and not to mention hour cuts

    Advice to Management

    Train your new comers so that together you all as a company can succeed.


  9. Helpful (3)

    "Take Responsibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Diego, CA
    Former Employee - Sales Associate in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FedEx Office part-time (More than a year)

    Pros

    None that I can think of at this very moment

    Cons

    Keep the policies consistent from top to bottom. Seems to be a disconnect as far as how things are done. The books says one thing and the managers say another. Also allow those who have the skills to move up within the company rather than having lazy managers take credit for the hard work the associates do.

    Advice to Management

    Do a better job at seeking managers who will work hard along side of the employees.


  10. Helpful (1)

    "Printing/Shipping experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than 10 years)

    Pros

    - benefits
    - training now online not as good as going to class when they were kinkos.
    - work schedule (they try to work with you).
    - upward mobility (Do it!)
    - Staff (When you actually have people who are hard working and willing to work with you plus there is a network of locations across the United States you can call upon to assist you in getting a project completed!)

    Cons

    - Sadly lazy Co Workers.
    - Shady managers
    - Always something changing weekly sometimes every few days with shipping.

    Realize as you move up you have a target on you're back!

    Advice to Management

    Stop being clickish, arrogant and mentor the hard working/bright people! you would not be where you're at if not for them. Motivate those people consistently so they can get a sense of what they can accomplish.


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