FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated December 13, 2018
1,824 reviews

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3.2
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
917 Ratings

Employee Reviews

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Pros
Cons
  • "Work Life balance left a little to be desired to to short staff" (in 57 reviews)

  • "Team members call out frequently" (in 125 reviews)

More Pros and Cons

  1. Helpful (1)

    "Lots of busy work ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Production Manager in Roseville, CA
    Current Employee - Production Manager in Roseville, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Fast paced job (most of the time) dealing with customers.

    Cons

    Too much multitasking sometimes for such small teams.

    Advice to Management

    Hire more people at locations. Lines get too long.


  2. "Center Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Consultant in Jacksonville, FL
    Current Employee - Store Consultant in Jacksonville, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FedEx Office part-time (Less than a year)

    Pros

    Corporate training program is revamped and technology upgrades are promising in the industry

    Cons

    Depending on district, can be difficult for promotions within the co.

    Advice to Management

    Investment in continuous training at all levels is worth the time and money for employees who value the co. motto. Consider promoting from within and invest in training and encourage higher learning and mentoring.

  3. "Lead coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Project Coordinator in Cleveland, OH
    Former Employee - Lead Project Coordinator in Cleveland, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office (More than 3 years)

    Pros

    It was a good job. I worked with a great team. The pay was very good for what I was doing .

    Cons

    The auto populate schedule was rough and very irregular which made it hard to have work / personal balance. I was there for three years and felt there was little room for advancement for me personally.

    Advice to Management

    If your staff is telling you they are unhappy with something they are not the only one.


  4. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits. Flexible hours and good coworkers

    Cons

    No opportunity for advancement. Just a number


  5. "Okay company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 5 years)

    Pros

    Your able to move up in the company

    Cons

    Long hrs short in staff.


  6. "Project Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Specialist in Duluth, GA
    Current Employee - Project Specialist in Duluth, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office part-time (Less than a year)

    Pros

    Great team, and company is great and really flexible

    Cons

    None, i loved it all. i would recommend

    Advice to Management

    none


  7. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in New York, NY
    Former Employee - Account Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 5 years)

    Pros

    Great benefits, compensations is on par with similar AE offerings.

    Cons

    The company is has become very administrative centric and less about selling and getting in front of customer. Micro-management has gotten worse and leadership has changed to enforce more work and activity and has done nothing to compensate for these changes. Many tenured reps have either been let go or quit. The time it takes to sign new contracts is ridiculously long. Lots of back and forth with large companies and legal departments to sign a simple print agreement. Very frustrating when the bottom line is to prospect and sign new business. Too much red tape and too many people get involved to sign an otherwise quick and lucrative deal. Customers have been turned off because of this. They also eliminated the Field Account Executive position almost overnight in May with little warning and have put more work and strain on the Customer Service Specialists or “Jr. Account Executives” with new compensation packages or salary increase.

    Advice to Management

    Focus more on the selling. Let the AE’s do what you pay them and scale back on the redundant reporting. Print may not be dieing but you’re killing process and not allowing reps and sales managers to manage their people and get deals done. At the end of the day it’s about the customer

  8. Helpful (1)

    "Same Day City Courier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Same Day City Courier in San Diego, CA
    Current Employee - Same Day City Courier in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Recently implement step pay program for additional raises! Benefits, Monday through Friday, Independence on the open road. A really easy and fun job. You’ll make your money in overtime on this job! Take advantage! Anyone who works in the stores come over to the transportation side! You’ll see the light!

    Cons

    Culture of micromanagement, Too political for advancement in the transportation side of the business.

    Advice to Management

    Reward your top performing couriers. Especially the ones who are driving safely and have clean records. There needs to be a safe driver mileage incentive plan. I suggest a cash payout for every 100,000 miles driven.


  9. "Great place to build management skills, then take your talent else where."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Pittsburgh, PA
    Former Employee - Assistant Manager in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office (More than a year)

    Pros

    Benefits, Starting pay above average for the area

    Cons

    UNDERSTAFFED, long hours, weekends, not a consistent schedule

    Advice to Management

    Upper management that never works in the day-to-day operations should actually spend a few days to understand the reality of their working environment. The center I worked at had 2 people with 15+ years of service, quit and walk out. If that doesn't speak to you, then not sure what does.


  10. "If you like to be kept in the dark..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time

    Pros

    Decent health benefits for all employees

    Cons

    Micromanaged by corporate, constant cutting of hours, lame contests that are rigged

    Advice to Management

    Stop micromanaging the stores from afar. Hire more people instead of expecting stores to do a lot more with a lot less. Stop these lame contests between regions/districts that are rigged. When you know stores have hit a historically slow season, stop promoting contests where they have to beat previous year's sales. Stop cutting hours during the peak season when we need all hands on deck.