FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated May 22, 2017
1,471 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
752 Ratings

1,471 Employee Reviews

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Pros
Cons
  • Work life balance is difficult due to staffing fluctuations (in 44 reviews)

  • Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members (in 110 reviews)

More Pros and Cons

  1. "Ideal for students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Orlando, FL
    Current Employee - Center Consultant in Orlando, FL

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Great benefits. Easy going atmosphere. Good management

    Cons

    Hours are late. customer orders must be done no matter what time it is.

    Advice to Management

    Better in person training opportunities


  2. "Lead Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Consultant in San Francisco, CA
    Former Employee - Lead Consultant in San Francisco, CA
    Recommends
    Neutral Outlook

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Controlled workflow, Room to grow and develop talent (personally and that of your team), Great benefits, Consistent schedules, Clear mission

    Cons

    Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members

    Advice to Management

    Let employees relocate/move laterally rather than guilt them into staying or worse terminating them mid move.


  3. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales CSS in Portland, OR
    Former Employee - Sales CSS in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 10 years)

    Pros

    Very stable company. Fun to work for.

    Cons

    Big company so changes take time.

    Advice to Management

    continue to adapt and grow.


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  5. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orange, CA
    Former Employee - Store Manager in Orange, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    lots to learn,great company to start a career,fast paced,good management support

    Cons

    company doesnt have a pay grade policy in place per education level.


  6. Helpful (1)

    "Center consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Los Angeles, CA
    Current Employee - Center Consultant in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Good pay, great opportunities available

    Cons

    Scheduling is horrible, to much politics

    Advice to Management

    Better training, be more fair


  7. Helpful (11)

    "Lead Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Consultant in Chicago, IL
    Former Employee - Lead Consultant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    FedEx Office attracts a certain type of worker, and generally if you are interested in working there you are probably one of them. There's a good chance that the people you work with will see eye to eye with you, will work hard to keep you from having to pick up the slack, will be amicable, and all around professional. There are exceptions, of course, but lazy and rude workers are less common. This is in part because the culture of the company encourages mutual respect between managers and employees, and as far as corporations go, you can feel comfortable that the company has your back. The job itself can be challenging, but for those willing to step up, it can be a great learning experience. If you engage with the work, you will learn a great deal technically, but also a great deal about leadership, teamwork and professionalism.

    Cons

    The price of all that learning is relatively low pay. As far as retail goes, it pays well, but ultimately your job at FedEx goes above and beyond what the average retail employee will have to endure. If you go into the job with a lack of experience, as I did, the wage will work for you, but as you continue to excel and learn and become more accomplished, the responsibilities and expectations placed on you will continue to pile up, and your wage will not reflect that change, and will generally stay on the high end of the retail scale. when in reality you'll end up doing a great deal of work with different types of software, closing deals on $1000+ print orders, as well as producing them, packing all sorts of items and processing them for shipping, learning new policies every month and putting out fires every day. Among other things. The pay goes up the more you go up in the company, and the good thing is there are always a lot of great opportunities to do so. But the higher you go, the more responsibility and expectation, and the pay is already lagging behind what it should be- you probably need to hit district manager before you're getting paid what you deserve, and from what I've seen most people don't get past center manager.

    Advice to Management

    Pay your employess more. They have two jobs, shipping and printing, and they're expected to do them both at 100%. They're expected to handle a great deal of specialized work, but are paid as though they're standing at the cash register all day. Or if you're not willing to pay more, spend more money on payroll so that you can hire more people. The people you hire like the job and are generally motivated to work hard, but are always going to be running around like chickens with their heads cut off trying to keep up with everything, and inevitably dropping the ball, if you can't put in the investment to keep your stores running smoothly.


  8. "Center Lead Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Lead Consultant in Dallas, TX
    Former Employee - Center Lead Consultant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (Less than a year)

    Pros

    Flexible
    Understanding
    Decent pay given the position

    Cons

    Boring
    Not to much room for advancement unless willing to relocate stores often


  9. Helpful (2)

    "Like being a target? This is the place for you."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in Charlotte, NC
    Current Employee - Center Manager in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 10 years)

    Pros

    Ok insurance, mediocre bonus, if you pick your staff right your day to day is great

    Cons

    District Managers are a waste of payroll, basically DM's are highly paid investigators always looking for your faults. They are step parents that you see a couple times a year that like to remind you how much better they are than you so you should focus on being them instead of your lowesy self. Remove that position and put that money into payroll and store technology.

    Advice to Management

    You need to be honest with yourself and listen to the field. There is a lot of DM bullys who are not leaders by example but leaders by fear. The high turn over is not because of CM's. Stop saying we are business owners but give us no real power to change. CM's and below are puppets not owners.


  10. "Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Kent, OH
    Former Employee - Consultant in Kent, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at FedEx Office part-time (More than a year)

    Pros

    Decent pay for part-timers who don't need a lot go hours, but need the money.
    Great work environment.
    Flexbile scheduling (depending on your manager)

    Cons

    None. I enjoyed my time there.

    Advice to Management

    A new uniform policy.


  11. Helpful (1)

    "Dose not worth to work with $13 per hour and each year you will get $.3 year raise if they will give you a raise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fairfax, VA
    Current Employee - Customer Service Representative in Fairfax, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Good dental insurance and 401K

    Cons

    low salary, lot of work, low raises


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