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    FedEx Office Reviews

    Updated December 13, 2018
    1,824 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    FedEx Office President and CEO Brian D. Philips
    Brian D. Philips
    917 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Work Life balance left a little to be desired to to short staff" (in 57 reviews)

    • "Team members call out frequently" (in 125 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Lots of busy work ahead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Production Manager in Roseville, CA
      Current Employee - Production Manager in Roseville, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at FedEx Office full-time (More than 3 years)

      Pros

      Fast paced job (most of the time) dealing with customers.

      Cons

      Too much multitasking sometimes for such small teams.

      Advice to Management

      Hire more people at locations. Lines get too long.

    2. "Center Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Store Consultant in Jacksonville, FL
      Current Employee - Store Consultant in Jacksonville, FL
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at FedEx Office part-time (Less than a year)

      Pros

      Corporate training program is revamped and technology upgrades are promising in the industry

      Cons

      Depending on district, can be difficult for promotions within the co.

      Advice to Management

      Investment in continuous training at all levels is worth the time and money for employees who value the co. motto. Consider promoting from within and invest in training and encourage higher learning and mentoring.

      3. Join the FedEx Office team
      See Our Latest Jobs

    3. "Lead coordinator"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Lead Project Coordinator in Cleveland, OH
      Former Employee - Lead Project Coordinator in Cleveland, OH
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at FedEx Office (More than 3 years)

      Pros

      It was a good job. I worked with a great team. The pay was very good for what I was doing .

      Cons

      The auto populate schedule was rough and very irregular which made it hard to have work / personal balance. I was there for three years and felt there was little room for advancement for me personally.

      Advice to Management

      If your staff is telling you they are unhappy with something they are not the only one.

    4. "Customer service"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      Great benefits. Flexible hours and good coworkers

      Cons

      No opportunity for advancement. Just a number

    5. "Okay company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in New York, NY
      Current Employee - Anonymous Employee in New York, NY
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at FedEx Office full-time (More than 5 years)

      Pros

      Your able to move up in the company

      Cons

      Long hrs short in staff.

    6. "Project Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Project Specialist in Duluth, GA
      Current Employee - Project Specialist in Duluth, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at FedEx Office part-time (Less than a year)

      Pros

      Great team, and company is great and really flexible

      Cons

      None, i loved it all. i would recommend

      Advice to Management

      none

    7. Helpful (2)

      "Account Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Account Executive in New York, NY
      Former Employee - Account Executive in New York, NY
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at FedEx Office full-time (More than 5 years)

      Pros

      Great benefits, compensations is on par with similar AE offerings.

      Cons

      The company is has become very administrative centric and less about selling and getting in front of customer. Micro-management has gotten worse and leadership has changed to enforce more work and activity and has done nothing to compensate for these changes. Many tenured reps have either been let go or quit. The time it takes to sign new contracts is ridiculously long. Lots of back and forth with large companies and legal departments to sign a simple print agreement. Very frustrating when the bottom line is to prospect and sign new business. Too much red tape and too many people get involved to sign an otherwise quick and lucrative deal. Customers have been turned off because of this. They also eliminated the Field Account Executive position almost overnight in May with little warning and have put more work and strain on the Customer Service Specialists or “Jr. Account Executives” with new compensation packages or salary increase.

      Advice to Management

      Focus more on the selling. Let the AE’s do what you pay them and scale back on the redundant reporting. Print may not be dieing but you’re killing process and not allowing reps and sales managers to manage their people and get deals done. At the end of the day it’s about the customer

    8. Helpful (1)

      "Same Day City Courier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Same Day City Courier in San Diego, CA
      Current Employee - Same Day City Courier in San Diego, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at FedEx Office full-time (More than 3 years)

      Pros

      Recently implement step pay program for additional raises! Benefits, Monday through Friday, Independence on the open road. A really easy and fun job. You’ll make your money in overtime on this job! Take advantage! Anyone who works in the stores come over to the transportation side! You’ll see the light!

      Cons

      Culture of micromanagement, Too political for advancement in the transportation side of the business.

      Advice to Management

      Reward your top performing couriers. Especially the ones who are driving safely and have clean records. There needs to be a safe driver mileage incentive plan. I suggest a cash payout for every 100,000 miles driven.

    9. "Great place to build management skills, then take your talent else where."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Assistant Manager in Pittsburgh, PA
      Former Employee - Assistant Manager in Pittsburgh, PA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at FedEx Office (More than a year)

      Pros

      Benefits, Starting pay above average for the area

      Cons

      UNDERSTAFFED, long hours, weekends, not a consistent schedule

      Advice to Management

      Upper management that never works in the day-to-day operations should actually spend a few days to understand the reality of their working environment. The center I worked at had 2 people with 15+ years of service, quit and walk out. If that doesn't speak to you, then not sure what does.

    10. "If you like to be kept in the dark..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at FedEx Office full-time

      Pros

      Decent health benefits for all employees

      Cons

      Micromanaged by corporate, constant cutting of hours, lame contests that are rigged

      Advice to Management

      Stop micromanaging the stores from afar. Hire more people instead of expecting stores to do a lot more with a lot less. Stop these lame contests between regions/districts that are rigged. When you know stores have hit a historically slow season, stop promoting contests where they have to beat previous year's sales. Stop cutting hours during the peak season when we need all hands on deck.