FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated August 16, 2017
1,527 reviews

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3.3
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FedEx Office President and CEO Brian D. Philips
Brian D. Philips
772 Ratings

1,527 Employee Reviews

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Pros
Cons
  • Work life balance is difficult due to staffing fluctuations (in 45 reviews)

  • Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members (in 113 reviews)

More Pros and Cons

  1. "Center Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Easy work,Decent Benefits,Shipping Discounts

    Cons

    Ok Pay Cleaning Bathrooms Mundane Tasks


  2. "Center consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Josh in Tulsa, OK
    Current Employee - Josh in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Easy work, fast paced environment, great pay for the work you have to do and great benefits.

    Cons

    Hard to move up quickly

    Advice to Management

    Create faster advancement

  3. "Center Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Jersey City, NJ
    Current Employee - Consultant in Jersey City, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Lets you know beyond FedEx and how the process of shipping actually WORKS. You see how it all really impacts the business and customers

    Cons

    Rate of Pay, Shortage of hours, Little Employees so Vacation is always a competition


  4. "It's was an incredible experience at Kinko's, then bought by FedEx and it became a corporate environment and no magic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager Senior in New York, NY
    Former Employee - Center Manager Senior in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than 10 years)

    Pros

    Team work and strong employee bonds. The desire to make it happen as a team.

    Cons

    The upper management changed so often it was like a revolving door!!!

    Advice to Management

    People will work well if you take care of them not threatened of loss of jobs


  5. Helpful (1)

    "FedEx Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Steady Paycheck and Diverse Peer groups

    Cons

    Poor leadership and Difficult to advance once hired


  6. "Very cheap with employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Knoxville, TN
    Former Employee - Customer Service in Knoxville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (Less than a year)

    Pros

    Benefits are the only thing they have going for them

    Cons

    Management pays you next to nothing to keep their numbers up.

    Advice to Management

    Pay your employees better.


  7. "Customer Consultant - Mixed Bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Cunsultant in Orange, CA
    Current Employee - Customer Cunsultant in Orange, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Other team members are great. We all work together to handle the intense demands of our busy center. Once you learn the job , which takes many months, you can have a good sense of accomplishment each day, because you will do a lot every day.

    Cons

    Pay Does not reflect the amount of skill, knowledge, and responsibility that are expected of you. You will be a shipping agent, a printing technician, a cashier, a sales person, a stock clerk, and a receptionist. Especially difficult is the expectation of being a sales person, always trying to upsell and add more items to each order. Which you get no additional compensation for just more work to fill your already busy day.

    Advice to Management

    Pay should increase much faster than the meager yearly merit raises. You are taking advantage of highly skilled employees.

  8. Helpful (1)

    "Don't do it!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in New York, NY
    Current Employee - Center Consultant in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Surprisingly 90% of the customers are great
    Fast paced
    Time goes by fast
    You learn a lot for better jobs

    Cons

    Management is a nightmare and rude
    They want perfect employees and are never satisfied
    They want you to get customers to do surveys and hold you accountable when THEY don't do it like you can force people to do their stupid surveys
    The measure everything and it's like school
    They care more about numbers than customers

    Advice to Management

    Get rid of those dumb surveys


  9. "Decent Starting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time

    Pros

    Easy work once you are adequately trained
    Opportunity for advancement

    Cons

    Pay is bad for the things they expect/make you do (i.e upselling product w/ little to no incentive)
    Training is really poorly managed, takes a while (6 months~) to learn most things that are in your job description, not hands on enough to start.
    Management is deadlocked into a certain way of thinking and doesn't mesh well with outside the box ideas.


  10. Helpful (1)

    "Assistant manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Detroit, MI
    Current Employee - Assistant Manager in Detroit, MI
    Doesn't Recommend
    Positive Outlook

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    The benefits are good,it can be easy going about requesting days off if you have the right manager

    Cons

    A lot of the work load falls to one person. Management is not consistent. Pay is not adequate for what you do / deal with at my location

    Advice to Management

    Pay your employees the same as if you were hiring from the outside. Give raises, not just a .10 raise for a year. Treat your employees like you want to keep them


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