FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated June 25, 2017
1,501 reviews

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Full-time Part-time

1,501 Employee Reviews

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Pros
Cons
  • Work life balance is difficult due to staffing fluctuations (in 45 reviews)

  • Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members (in 111 reviews)

More Pros and Cons

  1. Helpful (1)

    "Dose not worth to work with $13 per hour and each year you will get $.3 year raise if they will give you a raise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Fairfax, VA
    Current Employee - Customer Service Representative in Fairfax, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Good dental insurance and 401K

    Cons

    low salary, lot of work, low raises


  2. "HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources in Atlanta, GA
    Former Employee - Human Resources in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than 10 years)

    Pros

    Great group of people and old values

    Cons

    Very political and people don't collaborate well
    Lots of individual agendas

  3. "Operation Production Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Silver Spring, MD
    Current Employee - Operations Manager in Silver Spring, MD

    I have been working at FedEx Office full-time (More than 5 years)

    Pros

    Great Atmosphere, Meeting new consumer and organization

    Cons

    Poor with raises and hard to grow


  4. "National Dispatch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - National Dispatcher in Plano, TX
    Former Employee - National Dispatcher in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Laid back management, for an on-demand/on-time service business model. Monday - Friday.

    Cons

    The best and the brightest have already bailed out. Transportation department within a print business is a dead end.

    Advice to Management

    Best of success in your endeavors, luck will not be a factor.


  5. "Former AM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Philadelphia, PA
    Former Employee - Assistant Manager in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than 5 years)

    Pros

    Plenty of flexibility when I was there and was lucky enough to have managers that were helpful reaching your goals. Most customers were nice and coworkers were cool. Highly recommend as a starter position.

    Cons

    The hours can be wonky and you can be by yourself for long periods of time with irate customers.


  6. Helpful (1)

    "Hard working employees are underlooked and overused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Consultant in North Olmsted, OH
    Former Employee - Center Consultant in North Olmsted, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Benefits, benefits, benefits, benefits, benefits

    Cons

    Hours cut in most locations due to financial issues

    Advice to Management

    I had a family emergency/ personal health issues that caused me to leave abruptly. The CM was not flexible and said I had to quit and I was not eligible for rehire. I reached out to our HR Rep & DM who have yet to follow up w me. I was told while I worked there that I would not be granted a merit raise due to my pay rate ($15.49) because I was paid higher than most.

    The previous center I worked at in Cincinnati was INCREDIBLE. I had to take medical LOA last year with no problem.

    Hire the right people for the right positions. I was hired in as an Assistant Manager and volunteered to step down to accept a transfer. My peers were incompetent and I trained most of my team.

    Believe in your hard workers. FedEx Office is not a career job, no matter what they will tell you.


  7. "Its an amazing starter job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hospitality Parcel Management Specialist in Boston, MA
    Current Employee - Hospitality Parcel Management Specialist in Boston, MA

    I have been working at FedEx Office full-time (More than a year)

    Pros

    It has a ton of benefits such as dental, vision, Medical, and even covers prescription. They have lots of great company perks and things like investing in stock as well as very good job security. Paid Vacation, Sick time, floating holidays and lots of opportunity to move up. They pay higher than most other places that dont require a college degree and you definitely can make a career out of it. The company has great workers and managers that are all friendly toward each other.

    Cons

    The raises are not that great, and you don't feel like you are getting paid the amount of money you deserve for how much work and responsibility you will eventually have to do. There is also a lot of standing on your feet. Customers definitely WILL complain about the handling fees. The handling fees are kind of a ridiculous amount of money for packages over based on the weight. I feel bad every time I have to tell them, even when they are aware of having to pay. Prices for prints and such are more at a hotel location rather than a regular stand alone Fedex Office. If you mess up on certain things like packages not going out or being forgotten, it completely trashes the stores SQI score and their is nothing you can do about it, same goes for doing things such as inventory and checking off the till for the night. You must go to other stores if you want overtime. Overtime at your own store is pretty much like taboo and it unfortunately negatively affects the center manager. They also run the place like its the military. No highlighted hair, no tattoos, etc. It's really dull in terms of uniform, and I honestly hate it. For some stupid reason, you cannot wear shoes that have a white sole.

    Advice to Management

    If it's not possible to fix SQI even if it is an accident, at the very least allow us to fix the things like Inventory or the till so it doesn't make it look like there is nothing that can be done. Mistakes are made all the time, some worse than others but not being able to fix a mistake and having it scar the stores reputation on the dashboard for months is just plain terrible. Also raises must be better for everyone, especially if they work very very hard for the things they do. The handling fees should have some kind of adjustment so that way it feels more fair for the customers having to pay for them being picked up at an HCO.

  8. "Good company for the most part"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Specialist in Plano, TX
    Current Employee - Technology Specialist in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 10 years)

    Pros

    401k match of 5%
    Health, Dental, and Vision

    Cons

    Not enough Work / Life Balance
    Outside hires come in at higher pay rates than existing employees (Loyalty is not rewarded)
    Yearly pay increases average 1-2% (and 2 years we took pay cuts)

    Advice to Management

    Focus more on developing and paying your existing Team Members.


  9. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Merrillville, IN
    Current Employee - Center Consultant in Merrillville, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office part-time (More than a year)

    Pros

    The company allows you to grow. Benefits are great for an entry level job.

    Cons

    Current Managment structure does not allow you to grow and reach your full potential.

    Advice to Management

    All the employees to grow. The employees are not pawns and shouldn't be treated like numbers


  10. "Cool job. Staff is fun to work with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Lead Consultant in San Diego, CA
    Current Employee - Center Lead Consultant in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Staff, consistent schedule, 401k etc, coworkers are willing to help you when needed. Huge plus especially from a company that stays busy.

    Cons

    Some holes that could be fixed easily. Some of the managers don't really care about the team and only themselves

    Advice to Management

    Fix it. Help out your team when needed


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