FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated June 24, 2017
369 reviews

Filter

Filter


369 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Work life balance is difficult due to staffing fluctuations (in 45 reviews)

  • Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members (in 111 reviews)

More Pros and Cons

  1. Helpful (1)

    "Work hard and get ahead."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I started part time in October 2014. I pushed to know all I could. Got promoted Full time February 2015 and THEN Promoted to a Lead Consultant that May. If you push to know all you can and excel, you will go far. I am already applying to be an Assistant Manager this week and think I'll get it and I've been with the company just over 2 years.

    Cons

    Training is very much on your own. Use your resources and seek out those who have been with the company a long time.

    Advice to Management

    Communication is key. A lack of it makes everyone look bad.


  2. "Pretty good work environment"

    Star Star Star Star Star
    Current Employee - Senior Program Manager in Plano, TX
    Current Employee - Senior Program Manager in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than 10 years)

    Pros

    The location of the office is perfect for those working north of Dallas (Plano, Frisco, McKinney). Work groups are very close and work hard to help each other out.

    Cons

    Overly reactive to input from local operations. It can be difficult to roll out new programs with the high turn over we see in stores.

  3. "Great job if technically inclined"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Center Consultant in Novi, MI
    Former Employee - Lead Center Consultant in Novi, MI
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than a year)

    Pros

    Great pay for what you have to do. Starting pay for a regular center consultant is $11 an hour.

    Cons

    Customers are often uneducated in terms of services and other things and you tend to have to treat customers like babies and hold their hand very often.


  4. "Pros and cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - LEAD CONSULTANT/SIGN & GRAPHICS SPECIALIST in Savannah, GA
    Former Employee - LEAD CONSULTANT/SIGN & GRAPHICS SPECIALIST in Savannah, GA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 10 years)

    Pros

    Team members you work with, customers you build relationships with, relationships with couriers, up to dave software, windows based computers, excellent network to produce jobs, amazing data transmission software, great training.

    Cons

    Pay needs to increase big time and all management needs to appreciate their employees more.

    Advice to Management

    Learn to appreciate your employees. After all your job does not exist with out them.


  5. "Multitasking a must. Keep cool under pressure, highly physical job. Demanding. Must have people skills and patience."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Wilmington, DE
    Current Employee - Center Consultant in Wilmington, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than 3 years)

    Pros

    Fun environment. Can be creative. Tools available to get your projects done right. Creativity encouraged. Scheduling around our lives while keeping the workflow in order.

    Cons

    Not much room for advancement. Must put in years of service to gain knowledge of all the machines. Lots of training. Shipping system is one aspect, as is printing another. Must have a general idea of computer knowledge as some times you need to wear many hats when dealing with technology. Too many expectations not paid enough for what is expected.

    Advice to Management

    Micro management is not necessary if you trust your team is knowledgeable enough to preform their jobs. Let us do what we need to do to get our customers' jobs completed efficiently and effectively without interruption. Get management out on the floor with his/her team. Work with customers, run production, answer phones. The fearless leader is our hub, our binding agent, our inspiration. They set the atmosphere as to how we work as a team. We need the support at times. And a little pat on the back never hurt either. Living the purple promise may require you to go above and beyond. So remember the team members and how without us we wouldn't be the company we have grown to be. We get the surveys we sell the products. We try out best and don't ask for much. Although a raise is hard to ask for, but so is time off sometimes. We have kids and lives too.


  6. "Center Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Consultant in Miami, FL
    Former Employee - Center Consultant in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (Less than a year)

    Pros

    The pay was competitive and there was ease in attaining a raise

    Cons

    Rude Customers
    work / life balance
    long hours

    Advice to Management

    Hire more people


  7. "Centralized Dispatcher"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Plano, TX
    Current Employee - Dispatcher in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Excellent work environment, You are really being treated with respect at all level. People are very professional and respectful. Great benefit if you sign up on time. Pay above average, managers are really understanding and set you up for success. Work environment lay back not so much pressure but result expected.

    Cons

    Mention some carrier opportunities that pop up, and encourage talent to seek other opportunities within company.

    Advice to Management

    Keep doing what you doing

  8. "Get it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager and Production Lead in San Jose, CA
    Former Employee - Assistant Manager and Production Lead in San Jose, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at FedEx Office (More than a year)

    Pros

    Great work envoriment
    managment works along side you

    Cons

    there were broken equipment, and needy customers

    Advice to Management

    make sure to have staff trained properly


  9. "Center Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Center Consultant in Scottsdale, AZ
    Former Employee - Center Consultant in Scottsdale, AZ
    Recommends
    No opinion of CEO

    I worked at FedEx Office part-time (More than a year)

    Pros

    You get learn some valuable skills when it comes to printing and creating documents. There is a lot of valuable things you can learn from Fedex.

    Cons

    Customers are not the nicest. well from my location at Scottsdale, AZ. Many come in stressed out and share that with you.


  10. Helpful (1)

    "Customer Service Associate Review"

    Star Star Star Star Star
    Former Employee - Customer Service Associate in Brea, CA
    Former Employee - Customer Service Associate in Brea, CA

    I worked at FedEx Office part-time (More than a year)

    Pros

    Great first job for young adults entering the work force.
    Flexible schedule
    Fair pay

    Cons

    I can't remember there being anything to complain about or something that left a big impact as being negative. I had a positive experience working for the company.


Showing 369 of 1,510 reviews
Reset Filters