FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated December 11, 2017
1,603 reviews

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1,603 Employee Reviews

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Pros
Cons
  • Work life balance is difficult due to staffing fluctuations (in 48 reviews)

  • Relocating (despite availability of positions and locations) during a move to a new area is difficult, High turnover of fellow team members (in 120 reviews)

More Pros and Cons

  1. "Assistant Manager of Production"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 10 years)

    Pros

    FedEx Office has great emphasis on developing and growing its people.

    Cons

    Sime of the career tracks are very slow moving.


  2. Helpful (1)

    "Company that doesn't care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Cleveland, OH
    Current Employee - Assistant Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (More than 8 years)

    Pros

    Good Benefits (had to have at least 5 words and that's the only thing that was good)

    Cons

    Horrible Hours, not flexible with schedule, extremely hard to move up in position if you are not it the right click, horrible pay, ignore sexual harassment incidents and do nothing when trying to file a complaint about it. HR talks about others behind their back and tells personal things about them. Fires people because of something others did. The work/life balance is horrible, you are not allowed to have a life outside FedEx Office.

    Advice to Management

    hire better district managers, they tend to not care about employees at the center level and only care about numbers.

  3. Helpful (1)

    "Don't waste your time!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant
    Former Employee - Sales Consultant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (More than a year)

    Pros

    No Pros. Please review cons below!

    Cons

    Racist company backed by other racist higher ups. They are lazy and stick together like flies to poop. You take on so many jobs and orders than you can handle. They never offer help, You are basically own your own!


  4. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    They pay on time that's it....

    Cons

    Low pay....horrible hours....grumpy customers.....equipment break downs....on feet for hrs with few breaks....open most holidays and late at night. Poor training since it's too busy to get it.....pushed for surveys ....overall bad bad bad for low money

    Advice to Management

    Raises and training w out interruptions


  5. "Many have left over the last year."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FedEx Office full-time (Less than a year)

    Pros

    Everyday is challenging. Nothing is the same...

    Cons

    They say they are a people first company. They just force people to change stores.
     No warning. One day you are working at one location the next you are accrost town with a bran new team. You would think a company would as you if you wished to change locations. When it is first brought up its all about how great of an idea it is to uproot people and disrupt their lives for the good of the company!
    A great place to work has not been my experience. Ask for what you think you are worth before you are hired. Raises given don't keep up with inflation. Little mistakes are very serious. Some mistakes by the delivery companies are taken out on the Office employees. Too much to learn for the average job. I can keep going but I think you get the flavor of this review.

    Advice to Management

    Do the best you can. The company as a whole doesn't seem to care about helping their employees keep a work life balance.


  6. "Nice entry level job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Consultant in Orlando, FL
    Former Employee - Center Consultant in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 3 years)

    Pros

    Decent pay and benefits, 401k, health insurance, discounts at certain places. If you can, try to apply to a store within a hotel they are the best ones to work at

    Cons

    It's still retail and you have to use their key phrases and scripted customer interactions. Secret shops and lots of micro-managing, they monitor all customer interactions and if you miss any target numbers it affects the whole store/district they are super stingy with overtime...

    Advice to Management

    Scripted responses are off putting and make for poor customer service even more so is having to talk with those fake phrases to our customers it makes the interaction unnatural in 3 months of forcibly saying "Are you aware" and referencing to the signs and banners display has not yielded a single poster sale for any of us...


  7. Helpful (2)

    "Overly demanding but could be rewarding."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Production Coordinator
    Former Employee - Lead Production Coordinator
    Neutral Outlook
    Approves of CEO

    I worked at FedEx Office full-time (Less than a year)

    Pros

    Benefits are great, you will learn to handle any situation without management support, and the customers are awesome if you are an engaging person. If you are self-motivated you can learn many valuable skills. Plenty of networking ability as most of your customers are people who are in big businesses. There are promotional opportunities

    Cons

    Demands are overwhelming and support from upper management is scarce. Center managers are just as overburdened as the hourly employees causing a rough situation for workers and customers alike. Promotions can be easy because of high turn over but you only find yourself in over your head and in a position to get fired.

    Advice to Management

    Please take care of your employees and consider that customers do not like to see an overworked, stressed person at the counter any more than the employee enjoys being the overworked stressed out person.

  8. Helpful (1)

    "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time

    Pros

    Cool software. Ability to multitask. Shipping and Printing discounts. Ability to work on complex projects

    Cons

    High turnover rate. Company hires externally vs promoting within. Company is trying to be more of a retail store than printing. Unnecessary competitions.

    Advice to Management

    Store Managers are not representative of team. They rather impress district managers vs support their team.


  9. "It's an ok job to have for a while, eventually money is the reason people leave."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Same Day City Courier in Los Angeles, CA
    Current Employee - Same Day City Courier in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Not overtly heavy like fedex ground or express, on the road on your own all day. If you ask for overtime you'll get it.

    Cons

    Long distance deliveries no centered hub/distribution center. Traffic will test you everyday all day patience is key. Dispatchers will send you on cross county pick up/ deliveries.

    Advice to Management

    Money is the best motivator. Even a 100-200$ bonus will be a huge incentive on drivers to keep up safety, and vehicle maintenance.


  10. "A great corporation that values its employees!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Roseland, NJ
    Former Employee - Center Manager in Roseland, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at FedEx Office full-time (More than 8 years)

    Pros

    Job stability
    Good benefits
    Constant investment in team member development
    Heavily encourages promotions from within

    Cons

    While this job might be horrible if you have a bad manager, there are plenty of resources to express your grievances.

    Advice to Management

    Don't lose focus on the employees!


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