FedEx Office Reviews | Glassdoor

FedEx Office Reviews

Updated April 29, 2017
1,451 reviews

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1,451 Employee Reviews

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  1. "20 years mostly as center manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Manager in Charlotte, NC
    Former Employee - Center Manager in Charlotte, NC
    Neutral Outlook
    Disapproves of CEO

    I worked at FedEx Office full-time (More than 10 years)

    Pros

    Loved it when it was kinkos and it was a family atmosphere. Fedex took the fun and passion out of it for me

    Cons

    No longer valued the tenured worker after fedex took over. Too much emphasis on shipping instead of printing so they just want cheaper labor

    Advice to Management

    Customer service is hurting with new payroll limits


  2. "Exec pressures creates hypocrites"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Consultant in Aurora, CO
    Current Employee - Center Consultant in Aurora, CO
    Recommends
    Positive Outlook

    I have been working at FedEx Office full-time (More than a year)

    Pros

    Customer Service goals are best in the business. Opportunities for quick advancement. Learn two trades at once, (shipping & printing).
    Work available at other stores for extra money. Great benefits.

    Cons

    High standards of service can easily become inconsistent. Managers must realisticly balance time and cost constraints (at the expense of employees or customer service ). The "Pride of a job well done" can tarnish in the rush to meet our "numbers".

    Advice to Management

    Goals are absolutely critical. But our mercurial economy seldom repeats last year's financial revenue. Adopt an averaged financial goal model that can challenge realistically, similar to predicting seasons.
    Center Mgmt needs less scolding from District Mgmt & more mentoring.


  3. "Center Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Center Consultant in Scottsdale, AZ
    Former Employee - Center Consultant in Scottsdale, AZ
    Recommends
    No opinion of CEO

    I worked at FedEx Office part-time (More than a year)

    Pros

    You get learn some valuable skills when it comes to printing and creating documents. There is a lot of valuable things you can learn from Fedex.

    Cons

    Customers are not the nicest. well from my location at Scottsdale, AZ. Many come in stressed out and share that with you.


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  5. Helpful (1)

    "Customer Service Associate Review"

    Star Star Star Star Star
    Former Employee - Customer Service Associate in Brea, CA
    Former Employee - Customer Service Associate in Brea, CA

    I worked at FedEx Office part-time (More than a year)

    Pros

    Great first job for young adults entering the work force.
    Flexible schedule
    Fair pay

    Cons

    I can't remember there being anything to complain about or something that left a big impact as being negative. I had a positive experience working for the company.


  6. Helpful (2)

    "Fast Paced, Skill Building, Long Hours"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Center Manager in San Francisco, CA
    Former Employee - Senior Center Manager in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than 10 years)

    Pros

    Variety of people, fast paced, different every day, builds transferrable job skills, fun environment, creative customers, opportunity to make someone's day every day.

    Cons

    long hours, low pay, difficult employee and customer situations, very corporate, super limited budgets for improvements, task saturated managers

    Advice to Management

    Pay the team member better, give them better benefits and really create a positive work environment and your turn over will reduce, you will have more consistent customer service and a happier work environment.


  7. "Center Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than 5 years)

    Pros

    There is job stability. Most of the employees are do their jobs well. Decent benefits. Locations all over the country if you wish to relocate. Generally, the right people are promoted.

    Cons

    I think the pay is very low for the skills you must master, and for the chaos that occurs. (And I'm not even speaking about Christmas time with extraordinary volumes of packages to pack and ship).

    Advice to Management

    Reevaluate what your employees are worth.


  8. "Customer Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Consultant in Hattiesburg, MS
    Former Employee - Customer Consultant in Hattiesburg, MS
    Recommends
    Positive Outlook

    I worked at FedEx Office part-time (More than 10 years)

    Pros

    Great crew to work with. Get to meet and interact with diverse clientele and employees.

    Cons

    Too pushy on trying to get surveys and basing performance on those surveys alone.

    Advice to Management

    Corporate Management needs to allow stores to hire more people for coverage.


  9. "Used to be great, now not so much"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Consultant in Anaheim, CA
    Former Employee - Center Consultant in Anaheim, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at FedEx Office part-time

    Pros

    Flexible hours.
    Willing to let you move up if you want to.

    Cons

    I used to love working here, but after shifts in management in my district, I can't get out fast enough.
    Management has no idea how to do anything. They implement all these new procedures that do nothing but irritate the customers, then have you tell the customers it's easier for them when they know it's not. In my district, the managers have a sheet they fill out as managers listen to your transactions. They write down exactly what you say and then recap with you after.

    Advice to Management

    When your team members and CUSTOMERS ESPECIALLY, tell you something is not working out...LISTEN!!!!


  10. Helpful (4)

    "Center Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Center Assistant Manager in Minneapolis, MN
    Former Employee - Center Assistant Manager in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at FedEx Office full-time (More than a year)

    Pros

    FedEx Office has a very organized method and procedure for doing literally anything in the store.

    Cons

    Because it is such a big company, FedEx Office tracks every kind of metric you can think of. Customer satisfaction, color/black and white copies, Product of the Month, and others are all tracked, and if you aren't meeting the goals, you'll be talked to. Also, you have to keep up with computer-based training while you are busy trying to get trained on everything in the store. If that doesn't bother you, you also have to do "cold calls" which is horrible. You have to call everyone who has purchased a print job of 100 dollars or more, which isn't good because you play the role of a telemarketer bothering people while they are working. Like I said, everything is tracked, which means while you are working, your boss can spy on you through cameras while he is away, which I find to be quite disturbing. Of course, if you're doing what you're supposed to be doing, then it shouldn't matter. But the use of cameras to "check up" on your employees doesn't inspire any type of confidence or integrity. I always felt like I was being watched.
    If any of these examples don't bother you, then maybe the idea of your district and regional managers calling you will. Your regional or any other higher upper management will call, pretending they are customers and will ask about services and products, just to see if you are "selling" the correct way.
    And still, if none of these are cons for you to consider never applying, FedEx has a strict budget with payroll, or so it seemed like. Meaning, we were always short on employees because we could never exceed payroll. This then caused customer satisfaction to go down, because no one could help customers waiting in line quickly enough.
    Also, it was such a hassle dealing with customers trying to print and ship. They would print all these projects and ship them. The only problem is that FedEx uses two different types of registers for both types of transactions. For customers, this means a headache of waiting in line to purchase a printing job, and then going to another line to ship it. It is seriously the most stupidest thing I've ever had to deal with, and trust me... I felt dumb telling customers to go to one register for one item and another register for another. It is ridiculous. No one tells you about the behind-the-scenes stuff and you definitely don't think of this as a sales/retail position, but it is exactly that.

    Advice to Management

    Don't be stingy with payroll, don't spy on your employees, fix your registers to handle both shipping and printing transactions in one. Oh, and EASE UP on sales metrics. Your employees aren't slaves.


  11. "Customer Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pensacola, FL
    Former Employee - Anonymous Employee in Pensacola, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    401k matching, PTO, and healthcare benefits. There are some really great, hardworking people within this company.

    Cons

    Increased company demands with fewer resources. Low pay for amount of work required. Poor management lead to unfair distribution of responsibilities.

    Advice to Management

    Acknowledge and reward hard work.


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