FedEx Reviews | Glassdoor

FedEx Reviews

90 reviews

Filter

Filter


Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Targets / too much of pressure / no work life balance (in 48 reviews)

  • Long hours for some others not working 40 hours (in 81 reviews)

More Pros and Cons

  1. Helpful (3)

    "Quality Driven Management - Make it Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Specialist in Collierville, TN
    Current Employee - Senior Marketing Specialist in Collierville, TN
    Recommends
    Approves of CEO

    Pros

    Fred Smith knows what he's doing. He has based FedEx on the People-Service-Profit premise that if you take care of your people, they will provide the service needed and the profit will come. He actually wants to take care of his employees and customers.

    Cons

    Unfortunately, too many in management/senior management are more interested in their next promotion or how to obtain a 5-Star than they are in doing right things right the first time. Fred's renewed emphasis on Quality is falling on deaf ears in the management and senior management ranks. They are using the ready-fire-aim method rather than assess-build-launch-evaluate.

    Advice to Management

    Please take a look at the big picture. Do what's right for FedEx instead of what's right for your career. Stop building those silos. Listen to your senior professionals - they are in the trenches and know what's happening and what can be done to make improvements. Stop killing productivity because you are trying to make a splash. You are creating a frustrated and demotivated work force.


  2. Helpful (4)

    "It could be worse, but it could always be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Analyst in Collierville, TN
    Current Employee - Senior Technical Analyst in Collierville, TN
    Recommends
    Approves of CEO

    Pros

    FedEx has the ability to pull up its bootstraps when times get difficult. I have seen management continually cut costs, thus ensuring the workforce is spared from layoffs. In a time when job security is somewhat scarce, FedEx has continually offered its workforce a safe haven as long as packages keep shipping. I believe this is a testament to the overall management by our founder Fred Smith. As long as he is around, I really do believe the employees will be thought about before drastic cuts are made.

    Cons

    There are a lot of "old guard" employees left at FedEx. The same benefit that FedEx has in providing a safe haven for its employees, also leads to a bit of a downfall in unqualified workers. In the IT arena where I work, there are many folks still on the job, whether having moved to a new department or not, whose time had come many years ago. Unfortunately, it seems neither they nor management has seen it that way. It leads to discourse in some of the younger and hungrier employees who share the same titles as the older ones, but end up performing most of the work. These "old-timers", whose vacation times now exceed 5 weeks in some cases, come and go as they please, and are allowed to reap the same benefits and titles as those of us with much more aptitude for the job. This can be very discouraging and cause a lot of qualified folks to turn away from working at FedEx.

    Advice to Management

    Work with HR on the branding of employees with their titles. An employee who is unable to load an operating system on their own PC and one who is responsible for the architecting of a datacenter's SAN should not hold the same title and pay scale. I know HR classifies people as such to pay them close to the same salaries, but a SAN engineer should be payed way more than a glorified customer service representative. Until that changes, the "valuable and experienced" IT force will always be way underpaid for what they do.


  3. "Great company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Cleveland, OH
    Current Employee - Account Executive in Cleveland, OH
    Recommends
    Approves of CEO

    Pros

    Fred Smith. Confident that FedEx will be a leader as long as he is at the helm.

    Cons

    Long hours and things are always changing.

    Advice to Management

    Hire and promote the right people with right experience. Look at longer term track records instead of one year or one hour interview.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Excellent corporate job"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Principal in Memphis, TN
    Current Employee - Marketing Principal in Memphis, TN
    Recommends
    Approves of CEO

    Pros

    People are the focus for FedEx, you always feel that the company cares about you. This is also a very customer centric compnay so we will bend over backwards to make customers happy and FedEx rewards employees for doing that.

    Cons

    As any large corporation, there is bureaucracy and things are slow to get done as you have to fight for resources. Currently due to bad ecomony there are no carreer opportunites at FedEx, it is in a so-called 'hiring freeze'. Memphis is another downside. This is not an exciting city and crime is bad.

    Advice to Management

    We need to be faster to market with new products and let's think GLOBAL. While International is the growth engine for FedEx, there is not enough resources allocated to this area.


  6. "Great company to work for!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Memphis, TN
    Current Employee - Senior Business Analyst in Memphis, TN
    Recommends
    Approves of CEO

    Pros

    People are treated decently - fair towards minorities and immigrants.
    Race or color does not matter towards promotions! FedEx is the largest employer of immigrants within the state of Tenneessee. Certain groups have world class talent and it is a great experience to work with such people.
    The benefits are great with discounted air tickets, good health insurance, great work environment, etc.

    Cons

    Company is slow to move to market conditions and bit conservatinve. As a result if you want to make a change it will take time and at times could be frustrating.

    Advice to Management

    Move aggressively towards market conditions - like buying fuel options to bring down operating costs.
    This should help the company to compete better in the $100+ oil relam.


  7. Helpful (1)

    "Long Committments Valued Here"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Analyst in Plano, TX
    Current Employee - Program Analyst in Plano, TX
    Approves of CEO

    Pros

    Open communication about things that are happening within the company at any given time. Senior Leadership is focused on the employee and their happiness, but they are too concerned with paperwork. The environment is awesome and the comraderie next to none.

    Cons

    TOO MANY FORMS!! It seems like there are four hundred forms to fill out every time you want to make a change to your employee account, or your benefits, or your schedule. Nothing is easy. There are also rampant conerns about acquisitions and the opportunities afforded by them. Too many chiefs and not enough indians it would seem like.

    Advice to Management

    Pay attention to the people on the lowest rung as it is them who make the company run.


  8. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Programmer/Analyst in Collierville, TN
    Current Employee - Senior Programmer/Analyst in Collierville, TN
    Recommends
    Approves of CEO

    Pros

    Great pay for the area. I am very happy with how I am treated at FedEx. FedEx has a pension plan that is very nice. The pension plan is a portable pension plan, which means I keep it even if I leave the company; however, I have no plans to leave. The IT market in Memphis is very poor right now. I feel lucky to be at FedEx during such hard times. Hilton, Internation Paper, Service Master, and Harrah's Entertainment all seems to making big cut backs, including layoffs. It seems that the only IT jobs left in Memphis are contract jobs.

    Cons

    It is hard to make a name for yourself and stand out. Great pay for the area. I am very happy with how I am treated at FedEx. FedEx has a pension plan that is very nice. The pension plan is a portable pension plan, which means I keep it even if I leave the company; however, I have no plans to leave. The IT market in Memphis is very poor right now. I feel lucky to be at FedEx during such hard times. Hilton, Internation Paper, Service Master, and Harrah's Entertainment all seems to making big cut backs, including layoffs.

    Advice to Management

    Good work.


  9. Helpful (6)

    "OK"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Programmer in Memphis, TN
    Current Employee - Senior Systems Programmer in Memphis, TN
    Doesn't Recommend
    Approves of CEO

    Pros

    FedEx is the best employer in the Memphis area among large companies. You can work as hard as you want to. The medical benefits are fair and unrivaled among companies in the area. The retirement programs are fair and effective if you use them. Fred Smith is a great leader.

    Cons

    I left after a 3 years when I found something better out of town. The Legal department runs the company and is so risk averse that FedEx is way behind the curve in delivering solutions for customers. The volatile prices of energy makes it difficult to plan project costs, and projects that are running great are frequently canceled because of cost reductions. If you are in Services, there are not enough titles and salary bands are too wide to count on regular promotions. IT's Directors and VPs are very weak leaders and there really isn't anyone among them that has a remarkable understanding of technology or business. There are not enough young people at FedEx to learn from and cultivate them into leaders. Memphis is an awful area to live and there's no talent to draw from it.

    Advice to Management

    Offer an early-retirement for Express and Services or have a purge of the middle-mgmt lifers that are not effective in today's market. Reduce the complexity in our business and IT systems to lower costs and make it easier for customers to switch to us. Focus the efforts of the Legal department on regulatory and government issues and let the business take risks.


  10. "FedEx is a great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Memphis, TN
    Current Employee - Anonymous Employee in Memphis, TN
    Recommends
    Approves of CEO

    Pros

    FedEx offers a broad range of career opportunities providing for lateral and promotional moves.

    Cons

    There are no downsides of working at FedEx. All companies have a culture and personality and the key is to find the right environment and the right fit. FedEx is a great place to work.

    Advice to Management

    Continue the excellent communication of short and long term strategy/goals/objectives. Continue our focus on and concern for corporate social responsibility.


  11. Helpful (2)

    "You can be proud to work here."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Account Manager in San Francisco, CA
    Current Employee - Corporate Account Manager in San Francisco, CA
    Recommends
    Approves of CEO

    Pros

    FedEx provides job security and good benefits to its employees and the majority of its managers encourage maintaining a good work/life balance. FedEx is excellent at providing its people with all of the tools necessary to do their jobs and for the most part, still operates by its People, Service, Profit model.

    Cons

    Excessive administrative requirements; Products/services offered have become a commodity

    Advice to Management

    Stop being so concerned with checking off all the boxes and creating more administrative work for your people. Trust that they'll do their jobs without being babysat. Also realize that FedEx is no longer the only game in town -- transportation has become a commodity.