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Commercial Customer Service Representative
What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Poor management" (in 10 reviews)
- "10 years of service range; manager and senior manager roles lack racial and cultural diversity" (in 4 reviews)
- "People are routinely let go with no explanation yet many people remain who have little productivity but are liked and aligned with senior management." (in 3 reviews)
- "Compensation is average" (in 3 reviews)
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- 1.0Sep 9, 2023ExaminerCurrent Employee, more than 8 yearsRichmond, VA
Great healthcare and retirement. Good people at the team level
While the FRB is great at the team level in supervision, the decisions coming from the executive leadership in Richmond and across the system are driving people out of the door. Return to office policy is short sighted and extremely poorly communication, although conveniently timed so that the bank could score higher on employee surveys. This used to be a great place to get training, now they have even cut that out (except for the D&I training of course). Seemingly every decision made lately is to the detriment of the employee due to some mysterious budget crisis that senior management will blame but not provide details on. Accountability is low throughout the organization. Wages are average at best and people routinely leave for 2x their salaries. O and I' sure there will be 2% increases waiting for us at the end of the year. Poor leadership from the top, unfriendly policies, and sub-par compensation is the reason that the FRB cannot recruit let alone retain 'top talent'. Cuts through out the system and bank have led to more work (HR specifically) being pushed down to the employees and especially managers which has impacted W/L balance. And yeah, the cafeteria is way more expensive now but the have a captive audience because its awful getting in and out of the building for lunch.3
- 1.0Jul 17, 2023Information TechnologyCurrent Employee, more than 5 yearsRichmond, VA
Unmatched healthcare coverage, and one of the few remaining jobs with a pension. Good amount of annual PTO and federal holidays Pay is above average in some areas
After several years of being told how much of a success remote work was for the bank and how amazing we were doing, Executives have decided to mandate all workers return to the office Tues - Thursday not in a meeting, but via an email with no discussion. Many employee cubicles were given away with promises of never having to return to the office, only to find out they were lied to. Executives REFUSE to listen to their management teams or average workers on Return to Office mandates. Losing talented young employees due to return to office policies and lower starting wages in competitive new technology fields. Laying people off due to bad business practices at the executive levels. Executives threatened to fire people who did not get the Covid vaccine, only to later make it optional again Top heavy with lots of managers and Vice Presidents. Executives out of touch with their workers. They hold an antiquated idea that all workers need to be in an office to effectively perform their job. When polled in surveys they give the illusion that they are listening , but instead have them filled with questions that when answered can be interpreted in either direction.3
Federal Reserve Bank of Richmond Reviews FAQs
Federal Reserve Bank of Richmond has an overall rating of 3.5 out of 5, based on over 234 reviews left anonymously by employees. 58% of employees would recommend working at Federal Reserve Bank of Richmond to a friend and 42% have a positive outlook for the business. This rating has decreased by -16% over the last 12 months.
58% of Federal Reserve Bank of Richmond employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Federal Reserve Bank of Richmond 3.4 out of 5 for work life balance, 3.3 for culture and values and 3.1 for career opportunities.