Feedzai "portugal" Reviews | Glassdoor

Feedzai Employee Reviews about "portugal"

Updated Oct 10, 2019

To filter reviews, or .

Found 96 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
77%
Recommend to a Friend
74%
Approve of CEO
Feedzai CEO Nuno Sebastião
Nuno Sebastião
73 Ratings
Pros
  • "Career opportunities - the company is growing so much that there is enough space for you to easily step up and gain more responsibilities(in 9 reviews)

  • "Flexibility to work from home or any office in Portugal as needed(in 8 reviews)

Cons
More Pros and Cons

Reviews about "portugal"

Return to all Reviews
  1. Helpful (30)

    "Proud to Not Work Here...Anymore"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Feedzai full-time for more than a year

    Pros

    Free gym, lunch, on occasion some good snack, stock options, 401k match, travel to Portugal, and the view of the San Mateo from the 9th floor.

    Cons

    Staying at this company for 2+ years really has hurt my soul, but I wanted to stick it out hoping for a turnaround ship. Where do I even begin...? You can smell the favoritism in the air, witness multiple HR violations all the way from the top, and people in the office being belittled and verbally abused by the executives who act like children on a daily basis. If you WFH, be expected to be hounded by the office... spies asking where you were as if they were your boss. This company has suffered a high turnover rate that the management team tries to downplay. It seems like this company is also trying to turn around the ship from a cultural perspective with sad attempts to do cultural potlucks, wine downs, and company outings - its a little too late, they've already lost good employees due to culture. The HR has turned around 3xs in a span of a year and a half, so that says a lot about the Ops team already. Lastly, dont expect to get a promotion if you are here for 1,2, or 3 years if you are not a favorite. Even if your direct manager thinks you deserve one, it needs to pass through to the top, which will highly be unlikely even if you got high marks on your previous reviews.

    Show More

    Advice to Management

    Hire a better facilities team who is present and can actually fulfill the job or get up to answer the door - their role is the face of the company and the first people they meet. I've had plenty of interviewees tell me that the first person they met in person from Feedzai was an unpleasant exchange. Also, stop taking advice from fresh college grads to run the company, and stop planting reviews to hide the bad ones.... The money you pay, won't hide the disgust and the truth.

    Show More
    Feedzai2019-06-23
  2. Helpful (21)

    "Anywhere but here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Feedzai full-time for more than a year

    Pros

    Compensation is fair. Insurance is Cigna. 401K matching after 6 months. Rewards and recognition program is okay but there is still a fair amount of subjectivity. If you’re in San Mateo, you’ll have 2 choices for free lunch. Most of the time snacks are stocked and the coffee machine works. Occasionally there will be an off site dinner or event held for team building. Some teams meet once or twice a year in Portugal..., so they might fly you out for a week or so. If you’re liked by management or hold a director level title, you can stay longer and actually see more than just the airport, office and hotel. At times Feedzai is a fun place to work, with many intelligent peers who have a passion for data science, AI and stopping fraud. Leadership isn’t all bad and will try and make some improvements from time to time.

    Show More

    Cons

    Often times, the improvements management makes are knee jerk reactions to someone leaving and are too little, too late. Part of the reason compensation is competitive is because they don’t give equity to anyone lower than director. They’ve been known to term people before the one year mark just so they don’t vest. Over the past year, at least 23 people have left Feedzai in the US alone. Some were very talented... and bright but lack of retention and some of the issues listed here led them elsewhere. Most in the US have been on for less than one year. The veterans of the company get burned out helping out the new people and some of the new hires leave as a result of poor onboarding. IT is completely remote, so good luck getting all your tools and systems up and running. The office manager can’t help you! Health insurance premium is very high and if you have a family, kiss some of that competitive comp good bye. Free lunch is nice but if you bring your own from home because you don’t like the cafe food or eat club choices, you can not use your lunch allowance on a $5 coffee. Finance will have HR confront you about it as if it was $500. at a day spa. If you expense things like your phone bill, they’ll make a big deal about the amount you spend or plan you have. No commuter reimbursement. No work from home policy. You are expected to warm that seat M-F without fail. Working from home is allowed, just on the weekends or provided you have a valid reason every time. Little to no ramp up time and on-boarding is a joke. Be ready to use your personal lap top to present to the most disgruntled customer, your first day on the job. If you’re in sales, be ready for the roller coaster ride of justifying your existence and verbal abuse from the top. Leave your self respect and dignity at home as it will be taken from you. If you’re in marketing or ops get ready for new projects that take priority over the one you started yesterday and the day before that. They’re all a priority until they’re not. Lack of advancement opportunities. You’re going to come work at Feedzai in the role you were hired for. The role that you want to grow into will be filled by someone else that will be far more qualified than you. Your career goals don’t matter unless of course you’re willing to forgo a pay increase, then maybe they’ll consider you.

    Show More

    Advice to Management

    Turnover and poor decisions are amplifying challenging conditions in this space. Drop the egos, stop with the theatrics and take a long look in the mirror. If you’re going to hit your numbers and fetch a hefty price tag (or IPO), it’s time to dedicate yourself to employee happiness. Only then will they make your customers happy, align with your goals and execute the strategy.

    Feedzai2019-04-11
  3. Helpful (35)

    "struggling start-up, toxic culture, flashy outside but filth inside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Feedzai full-time

    Pros

    - (seemingly) inflated external branding - accept only if you have no other go - travel to portugal

    Cons

    - too much filth underneath all the flashy "dressed-up" branding - inexperienced/ incompetent leadership - toxic culture - flaky leadership advice to interviewees - speak to ex-employees before accepting employment offer

    Advice to Management

    - don't cover up problems, fix them - play by rules and ethics - replace senior leadership team with experienced leaders

    Feedzai2018-04-05
  4. Helpful (10)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Software Engineer (Delivery) in Wilmington, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Feedzai for less than a year

    Pros

    Feedzai is a small but proven company with up and coming US Team. They hire only the best and brightest so that ensures you end up working and learning from other high quality engineers. The work is challenging and fulfilling, delivering real world solutions to complex customer problems.

    Cons

    Company is based in Portugal leading to some time zone difficulties. Working remotely from other engineers can sometimes be difficult.

    Feedzai2016-01-11
  5. Helpful (4)

    "Great place to learn and grow, but make sure you know what you are getting yourself into"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Lead in Coimbra, Coimbra
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Feedzai full-time for more than 5 years

    Pros

    Personally I like: - Flexibility to work from home or any office in Portugal as needed - Great teammates - Relaxed environment - Very good current line manager (although it was the only good line manager I had) - Some degree of openness to new ideas and initiatives

    Cons

    - Depending on what team you are, you may have a lot of external pressure and spend most of the time in "fireman" mode - Not enough mid to long term thinking (as most people are in "fireman" mode) - Compensation does not match the required level (we try to hire the best, but we pay market averages) - It's almost impossible to get more than "meets expectation" in performance review - Not enough focus on retention

    Advice to Management

    - Retention should be the top priority of the company (key people keep leaving the company). Salaries should reflect the quality of the people, not the market average.

    Feedzai2019-09-20
  6. Helpful (18)

    "Just think about it"

    StarStarStarStarStar
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Anonymous Employee 

    I have been working at Feedzai full-time

    Pros

    Feedzai is like any other company: good and bad stuff happens, good and bad people work here, fair and unfair situations happen. If you already are working for Feedzai or you're considering to work here, you have to ask yourself: is this the kind of company I want to work for? Will I be happy here? Will I relate myself to it? The pros of working at Feedzai: - You will meet the best of the best people to... work with. Really intelligent and smart people. People with whom you can learn from and grow. - You will feel that you're being asked to do your best - every single day - no matter the effort you need to put into something; - If you need any system, software or tool - as long as it improves your work and results - Feedzai will give it to you; - It is the only company I know with a specific budget for training, renewed annually; - You will be exposed to an international environment, with different time zones, cultures and working styles; - You will have several meetings to discuss results and strategies for your department and you can attend meetings about other departments as well; - You can easily reach out to the Senior Leadership and the C Level; - If you work in Lisbon, you'll have an amazing office with great conditions; - You will have a flexible schedule and the opportunity to work remotely; - In some roles, you can travel between offices in Portugal and abroad as well, with good benefits associated; - You will feel that you're in a fast-paced, modern and high tech company; - Fintech is a sexy business to work for; -If you're able, it will allow you to build resilience and stress management strategies;

    Show More

    Cons

    But, of course, there are always cons: - If a company expects great results, it expects great commitment from every employee; - Great commitment means 1 of the 3 (or all of them): working long hours, working under pressure, working more with same or fewer resources; - Working long hours means you won't have much time left to do training sessions unless you want to use your personal time to do them... (weekends); - Meetings and discussions are great, but they fill a good part of your calendar which means you will have to work extra hours to complete your tasks for the day; - "Fast-paced environment" is a glamorous expression to: "Things change quite frequently around here, so don't expect structure or predictability. We need you to adapt fast when we change strategy and we need you to manage your own resources to do it. Figure it out." - Flexible schedule means: you don't need to be here at 09 am, but you also don't need to leave at 6 pm; - Work remotely means: take your laptop home with you in case you need it; - Good resources, systems, and tools don't leave many excuses for you to fail. You have every condition needed for you to do your job. Now you have to do it well and fast. - International environment means: work in time-zones with an 8h difference from yours, sometimes. Work with different work styles and cultures - even the ones you don't like or relate with; - Travel between offices means you will have to let go of some of your time with friends and family; - Easy access to Senior Leadership and C level means you will see some poker faces when you complain about something and some politically correct responses: "We appreciate your opinion, but I'm afraid there's little we can do." "That's not a priority for the moment." "I see this causes you great distress, what can you do to mitigate it?" "We'd rather hear the good feedback you have to say. You can always comment more on our surveys"; - It is a data-driven and results-oriented company: for the good and the bad. Don't be naive: data will always be used to improve the company's image, of course - otherwise, why would someone bother to collect it? - Pressure, stress, and workload look sexy from the outside - look at me, having such a busy life, doing so many relevant things for this world, bringing in so much purpose - but it will steal time from your personal life. It's a fair trade, as long as you are aware of it. If you're not, it will become just a very anxious way of living your life, adding up to unhappiness, tiredness and - if you keep on it - burnout.

    Show More

    Advice to Management

    Advice to the employees and candidates: Who are you? Someone who values working long hours, who doesn't mind stress or pressure? Do you like the idea of traveling and having a busy schedule? Do you see yourself as someone to whom work is the central part of your life? Do you handle uncertainty well? Or are you someone who values a structured, predictable workplace? Do you value spending quality time with your... friends and family? Do you want to invest in hobbies or sports? Don't you like being bothered after work hours? What is quality of life for you? What do you think work-life balance is like? Consider if you are the kind of person who wants to work for this company. Don't expect the company will adjust to you, that won't happen (I'm sorry to disappoint). Expect you will have to adjust to the company. If you fail to do it, don't worry: there are lots of companies to work for and you will certainly be happier in one where you feel connected to. This is like having a relationship with someone - you have to know what you're getting yourself into and commit to it. If it doesn't work for some reason, move on.

    Show More
    Feedzai2019-01-23
  7. Helpful (27)

    "Don't regret having left"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Disapproves of CEO

    I worked at Feedzai full-time

    Pros

    Really amazing and friendly people, who build a great environment (in the offices in Portugal) -unfortunately, they're all leaving the company Good set of benefits, for the Portuguese context (flexible working hours, good health insurance)

    Cons

    Terrible leadership - immature, arrogant, inexperienced. CEO tours the office like a superstar, not owning up to his decisions and letting the HR department take the blame for everything. Total lack of transparency on how/what decisions are made and on the communications to the company. Low salaries when comparing with the market and different salary values according to the office you're in Salary progression is... totally uninteresting

    Show More

    Advice to Management

    Leadership team needs to wake up to the reality of the business - people are leaving the company because of how you conduct business. Stop calling it natural attrition - Portugal is not the US. Leave your egos aside and be transparent

    Feedzai2019-01-19
  8. Helpful (10)

    "Great company growing fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech Lead in Coimbra, Coimbra
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Feedzai full-time for more than a year

    Pros

    Growing company with a focus on the Future. Great people to work with, not only on the technical side but also as awesome people that will always have your back. Advise to prospect candidates: If you see a job opening that interests you apply now. The hiring process takes longer that what is common in Portugal, but is not hard. You can do it.

    Cons

    As any company that is growing fast there are "growth pains". But I have seen this 2 or 3 times in the past and this company is the first that is actively working to solve them.

    Feedzai2018-11-20
  9. Helpful (15)

    "Great company with alot of problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer in Lisbon
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Feedzai full-time for less than a year

    Pros

    Company works hard to build a great environment. You work with the latest technologies. It's a great professional challenge.

    Cons

    Communication inside the company is terrible. Many people are emotionally underdeveloped. Feedzai is a good company but when things go bad, they go really bad. After leaving the company, HR stopped responding to me, even though they owed a large sum of money. They only transferred me the money 1.5 month later and without my written agreement (required by law in Portugal) and no receipt.

    Advice to Management

    Don't expect so much from your workers if you don't provide them with the best conditions. Improve the HR department, it still has miles to go.

    Feedzai2018-10-09
  10. Helpful (25)

    "Struggling consulting company with a pyramid scheme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Feedzai full-time

    Pros

    - If you are starting as a data scientist or software engineer, this is a good place because it is hard to get in. Feedzai has a reputation in Portugal helped by a lot of propaganda online. - Most people in the company are nice and available to help out. - Free fruit and coffee in the office. - Office in Lisbon has a good location (close to airport and train station). - Trips between offices are paid by the... company. - Usually employees get the salaries on time.

    Show More

    Cons

    - Communication with HR is almost impossible and ends with employees feeling patronized. HR doesn't show people skills. - HR refused to share the formula of the bonus and bonus is not paid in cash. Employees ask repeatedly to know the salary bands and the company always refuses. - The main priority of the company is to grow at the cost of overworking employees (meetings after 6pm are routine, people have already... felt unwell at work). Priorities are always changing and the teams accumulate more tasks than they can handle. - Because the company grows so much, promotions happen any time but without salary adjustments for several months. Many managers don't receive official training and micro manage in a pyramide scheme. - Employees are not encoraged to use training budget by managers and policy for using the budget is not transparent. - The evaluation process for performance in the year before was only defined one month before the due date and it was the employees responsibility to define their objectives.

    Show More

    Advice to Management

    How can Feedzai want to become the next Google in Portugal if: - according to HR it only pays the average for a given position and thinks it is fair when employees are pressured to overwork? - employees don't feel valued and respected? - new managers don't receive training? - key employees are not cared for to stay at the company?

    Feedzai2018-05-11
Found 96 reviews