Feinstein Kean Healthcare Reviews | Glassdoor

Feinstein Kean Healthcare Reviews

Updated September 12, 2017
14 reviews

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3.2
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Craig Martin
11 Ratings

14 Employee Reviews

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  1. "Keeps getting better and better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Feinstein Kean Healthcare full-time (More than a year)

    Pros

    FKH is a great place to work. The clients are some of the best in the industry, the growth/outlook of the company is promising, and the people are bright and fun. Leadership has listened employee feedback and become more transparent and collaborative, allowing for people to work on what get's them excited. And the new office space is great, too!

    Cons

    Sometimes feels too hierarchical, but that varies from team to team. Its to be expected in an agency setting.

    Advice to Management

    Keep doing what you're doing and listen to your employees


  2. Helpful (1)

    "Tough environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Feinstein Kean Healthcare full-time

    Pros

    Interesting clients and work, generally good camaraderie, fairly good benefits

    Cons

    Expectation to be "on call" at all times, extreme pressure to be 100% billable, high stress environment

  3. Helpful (2)

    "A sinking ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Feinstein Kean Healthcare full-time

    Pros

    Decent benefits, generous paid time off, modern office setting. Interesting and impressive client portfolio, and long history with many biotech clients. Talented and friendly colleagues. Perks such as happy hours, occasional catered lunches. Flexible work from home policy but not all managers/account leads embrace this.

    Cons

    No clear direction or understanding of Ogilvy takeover - little to no communication from leadership. Three times as many people quit in 2017 than were hired. The twice-annual review/promotion cycle is regularly delayed by 6+ months, year after year but in 2017 some cycles did not happen at all. The company was apparently so broke in 2017 that people were “promoted” without raises – many took their new titles and found jobs elsewhere. Those left behind are taking on more and more work to fill the gaps with no add'l compensation. No HR department. Management is obsessed with staff billability to the point where you are reminded about it in every internal meeting and constantly asked to work an extra 1-2 hours per day with nothing in return. No formal training or learning opportunities, independent learning is not encouraged or compensated. Lots of office perks/amenities means you are expected to be at the office for long hours, and company phones and laptops mean you are expected to be “on” 24/7.

    Advice to Management

    Spend money on raises/promotions and paying people what they’re worth rather than on ping-pong tables and flashy offices. Manage your managers and provide more management/account lead training. Treat people like humans instead of robots who exist to pad your bottom line.


  4. Helpful (2)

    "Titanic scenario"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Feinstein Kean Healthcare full-time

    Pros

    Some great people but they are typically lower on the food chain.

    Cons

    Questionable leadership, lack of training, little growth opportunity, deplorable fairness in compensation/raises.

    Advice to Management

    Please give the employees fair warning before the doors close for good.


  5. Helpful (3)

    "Not Worth It"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Feinstein Kean Healthcare full-time

    Pros

    Some high profile clients, good PTO and WFH flexibility, interesting subject matter, a renovated office in Kendall Square, and a couple select executives who truly care about the future of the company and the wellness of its people.

    Cons

    To start, FKH is currently being absorbed by its parent company (Ogilvy). Read the reviews on the Ogilvy PR page to learn what FKH has turned into.

    Incompetency and confusion runs deep among management, most of whom are to too occupied with bringing in new business to tend to the day-to-day issues that arise on accounts. On top of that, management staff all have different methods of working. They clash often, causing bottlenecks, and aren't open to doing things in new ways. Backstabbing and playing favorites is part of the culture and it hurts morale and causes people to quit.

    Employees are not fairly rewarded for their work (read: permanently "delayed" promotions and raises); the company is understaffed since practically half the staff quit within the last year, so everyone is overworked. Expect to answer emails on nights and weekends.

    There's a "Big Brother" type emphasis on staffs' billability rates, where employees are expected to spend 100% of their time in the office doing client-related work and will be questioned on any admin time or work related to HR, meetings, etc. This creates an omnipresent culture of fear and intimidation.

    The responsibility for maintaining that work level falls on the shoulders of junior staff, who are often thrown too much work, with no proper management, in an effort to retain a client load that FKH does not have the staff to support. There's no downtime, as downtime is frowned upon since it doesn't fully utilize each employee's time, and costs the company money. Expect to hear a lot about what kind of profit margins this company makes in internal meetings, but not a lot about what the company is doing to grow and retain its employees.

    Advice to Management

    Pay your people fairly. They're leaving because they are underpaid and undervalued. Listen to your employees' concerns and complaints, and take action on them.

    Manage your managers. They're wildly inconsistent, don't have time to train their teams properly, cause roadblocks, and create more work than is necessary.

    Hire a competent HR team who will fire the dead weight.


  6. "Was great and special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Neutral Outlook
    Approves of CEO

    I worked at Feinstein Kean Healthcare full-time (More than 5 years)

    Pros

    Talented and highly intelligent people; amazing clients; doing very important work at the cusp of innovation

    Cons

    Less autonomy from parent is problematic in terms of culture and compensation.


  7. Helpful (2)

    "Mixed bag"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Washington, DC
    Former Employee - Account Manager in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Great colleagues, nice new office space, big agency perks with a small agency vibe.

    Cons

    Company structure makes no sense. Feels top-heavy. Parent company politics. If you're not in the right clique, don't expect a promotion. Often expected to work evenings and weekends.

    Advice to Management

    Consider account talent for what it is - your most valuable resource. Less emphasis on support functions, more on developing your people and providing a path forwards.

  8. "Smart people, terrific clients and great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Feinstein Kean Healthcare (More than 3 years)

    Pros

    The people are wonderful...very smart, collaborative and supportive. Learning environment that has high expectations. The clients are doing very interesting things and FKH seems to have a strategic role with them as well as executing to the strategies. The HR team is really supportive and plays a real role in helping employees in both normal areas for HR (benefits etc) as well as helping with developing careers and actually helping staff members to get on interesting projects.

    Cons

    WPP company which at times limits the ability to reward people as they should be.

    Advice to Management

    Keep up the open communications and be willing to change course if things are not as you thouhgt they would be. Try to find additional ways to stay on top of the compensation issues that develop when Ogilvy and WPP limit our ability to reward employees.


  9. "What a unique company with talented and supportive staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Feinstein Kean Healthcare full-time (More than 3 years)

    Pros

    The clients
    The work
    The culture
    The career opportunities
    Enlightened HR folks who are unbelievably supportive of team members needs from hiring and benefits to staffing projects
    A creative and supportive finance group
    A CEO who is bright, engaged, caring and talented

    Cons

    It can be very busy and you need to be sure to reach out for help if you need it.
    Working with the corporate parent can be challenging and, although doesn't happen frequently, can present challenges in supporting client projects.

    Advice to Management

    Keep up what you are doing to support employees...


  10. "Great place to start, but fewer opportunities as you rise in rank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multiple in Cambridge, MA
    Former Employee - Multiple in Cambridge, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Feinstein Kean Healthcare full-time (More than 5 years)

    Pros

    Fascinating assignments: you'll work with innovators who spend their time tackling huge problems with world-changing implications (e.g., cancer, next gen sequencing, combating the obesity epidemic). Lots of camaraderie, particularly among the junior staff as you build your skills and face some turbulence (see Cons below). Multi-disciplinary workforce of veterans means there's always someone to learn from. Ogilvy cred means working here can be a great springboard.

    Cons

    It can be a very provincial organization: staff flourish under certain managers and flounder under others, and it's no great secret which is which. The culture from the top down can be overly corporate and stifling, particularly in the case of HR, which had a myopic focus on process. And because the firm is owned by a corporate parent, the usual growing pains crop up from time to time, especially salary freezes and "promotions" that come with greater responsibility, yet no change in pay.

    Advice to Management

    Pay better, listen to junior staff more, and don't sacrifice talent for process.


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