Festiva Hospitality Group Reviews | Glassdoor

Festiva Hospitality Group Reviews

Updated December 12, 2016
15 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
Rating Trends Rating Trends
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Approve of CEO
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Don Clayton
4 Ratings

15 Employee Reviews

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  1. "Front-Line Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charleston, SC
    Former Employee - Anonymous Employee in Charleston, SC
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The money. When the tours are qualified, the product sells itself.

    Cons

    You do your job and sell the toughest, expensive and intangible product in the business to total strangers in the span of 90 minutes, and if the buyer is one day late on a payment , the company takes your entire commission back without even in forming you.

    Advice to Management

    Put some money toward marketing. The product is legit, but its hard to build trust when it begins with shady opc tactics.


  2. "Great Organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Festiva Hospitality Group full-time

    Pros

    Leaders who care and are invested in their employees

    Cons

    Communication not a strong suit


  3. "Admin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment, great management, room for growth

    Cons

    long hours depending on when sales get completed


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  5. "Previous Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Sales in Rangeley, ME
    Former Employee - Director of Sales in Rangeley, ME
    Recommends
    Positive Outlook

    I worked at Festiva Hospitality Group full-time (More than 3 years)

    Pros

    This company tries to keep management involved in resort operations

    Cons

    There are some product issues that need the bugs worked out which will make this product far superior to any other out there.


  6. "Worst Company To Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Manager in Kissimmee, FL
    Former Employee - Guest Service Manager in Kissimmee, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Festiva Hospitality Group full-time (Less than a year)

    Pros

    The only real perk I can think of was the fact that our resort partnered with a local pizza company to give employees free pizza cards every month.

    Cons

    There are too many problems to describe. There is an excess amount of favoritism with employees. The employees lie to other employees and to guests to try and sell. It was by far one of the worst hostile environments I have ever worked at over the years in the industry.

    Advice to Management

    You need to pay more attention to the details of what is actually happening at your resorts. You need to also remember that your employees should be your most valued asset and they should be treated that way. If employees are taken care of they will take care of our guests and make the company lots of money.


  7. "Member Services Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Services Representative in Asheville, NC
    Current Employee - Member Services Representative in Asheville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Festiva Hospitality Group full-time (More than a year)

    Pros

    Good work schedule, great coworkers, casual environment, decent pay

    Cons

    If you are not a friend or "liked" by Supervisors and Managers you cannot get promoted or move into a different position based on skill set. Older people do not seem to have any opportunity in the call center and are constantly over looked for new positions.

    Advice to Management

    Managers and Supervisors need to be more objective in hiring and give current employees a fair chance at open positions. It is more of a popularity contest, not based on qualifications.


  8. Helpful (1)

    "marketing coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy, flexible, and friendly work environment

    Cons

    Laid off twice. Is a sinking ship


  9. Helpful (1)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great pay because they are a private company but it depends on what position you work in.

    Cons

    It's a very shady sinking ship!


  10. "Solid customer service experience for summer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlantic Beach, NC
    Current Employee - Anonymous Employee in Atlantic Beach, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Festiva Hospitality Group part-time (Less than a year)

    Pros

    Scheduling was very flexible and the co-workers were all wonderful. There's a familial feeling between all of the workers, from the lowest guy on the totem pole (me) to the upper management. Also, the interactions between you and the customer provide valuable customer service experience

    Cons

    Work can be strenuous, especially if you're working one of the lower level positions. Also, change seems to happen very slowly. Suggestions from both the customers and fellow workers seem to be slowly implemented.


  11. "Things Change Very Rapidly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Charleston, SC
    Former Employee - Sales in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Festiva Hospitality Group full-time (Less than a year)

    Pros

    Fun environment and like all the employees. Mostly new people to timeshare are the Frontline reps. Timeshare training is good.

    Cons

    I have my doubts if the product actually does what we tell people it does. Things are always changing and nobody really know exactly how everything works. Compensation plan was not explained fully until after I had been there for over a month. None of the sales reps are making any money. Most are broke and can barely put food on the table.

    Advice to Management

    Tell the truth up front.



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